Tip & How-To about Apple iPhone Cell Phones

Your New Secondhand iPhone Asks for a Code?

So you purchased a used iPhone, you pay your money, the person disappears and you find the phone is asking for a 'code'.

It depends if it is a customer set passcode or a PUK code. Depends where you bought it and if it is stolen?

To remove the customer set passcode, you need to do a Factory Reset. On a computer, download iTunes. Although the program is called iTunes, it is your link to the phone and does a lot more that play your music. Set up Apple ID with user name and credit card details. You need to do this to get access to the App Store. Most apps are free, but you still need credit card details. Also gives access to iTunes so you can purchase music and videos, also more iCloud storage if you need it. Then connect the phone with the USB charging lead. Tell the iTunes program to Factory Reset. It will scrub everything of it including the passcode and put it back to the state it was when it was brand new, and also with the latest iOS operating system. The Factory Reset takes about 20 minutes. When it finishes, you work through a step by step wizard to set the phone up with your new Apple ID and password. Make sure you keep note of both as you need the password every time you download an app or music.

If it is asking for a PUK Code, the phone has been locked at firmware level using an encrypted key. This is put on by the company that have the contract for the phone you have just purchased, the cellular service provider of that phone. They only put the PUK Code on for a few reasons. Phone is stolen or reported stolen, default of payment before the agreed contract is paid up, or finally someone trying the consumer passcode 10 times unsuccessfully. The Code can only come from the cellular provider and is a 6 key number, so impossible to break.

There is a Tip of mine under my account that goes into PUK Codes in a lot more detail.

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1 Answer

how do we get rid of a lock code that was still on the phone we bough through e-bay/paypal with a credit card


Personally, If you brought the phone like this knowing it had a lock on it...You may of brought a stolen iPhone ((at a guess.))

But lets say its an error on behalf of the seller, Just send them an email asking them for the details.
If they don't have it..then send it back & buy one without issues..
Before you email them, talk to paypal for advice.
Maybe there not savvy on iPhones & didn't deactivate the Apple ID. This happens a lot
For this price i just hope its a iPhone5s.
Good Luck
PayPal United Kingdom Pay Send Money Accept Payments

Apr 28, 2015 | Apple iPhone Cell Phones

1 Answer

unblock iphone 3gs


Hi
PUK code is called as PERSONNAL UNBLOCKING KEY.
Your phone will ask for PUK code when you entered the PIN code wrongly several times depending upon the mobile make. The mobile asks for PUK code so that unauthorized persons do not use your mobile for wrong cause.
To get PUK code please contact your service provider through phone or go directly to their office. They will provide you the PUK code for your mobile. The PUK code for mobile phone.so that you can open your phone. When you planning to call your service provider you cannot use your mobile as it is fully locked. Please use some other mobile with same network to call your service provider.
While you get the PUK code ,the service provider customer care officer will ask for your personal details to check whether the mobile belongs to you only. If they are satisfied with your answers they will provide with the PUK code
DONOT enter the PUK code several times wrongly,It will block your sim card permanently.
This PUK code is FREE. You no need to pay any sum to get the PUK code
Thank You.

Dec 11, 2012 | Apple iPhone 3G

1 Answer

my iphone 3 in now blocked


Hi
PUK code is called as PERSONNAL UNBLOCKING KEY.
Your phone will ask for PUK code when you entered the PIN code wrongly several times depending upon the mobile make. The mobile asks for PUK code so that unauthorized persons do not use your mobile for wrong cause.
To get PUK code please contact your service provider through phone or go directly to their office. They will provide you the PUK code for your mobile. The PUK code for mobile phone.so that you can open your phone. When you planning to call your service provider you cannot use your mobile as it is fully locked. Please use some other mobile with same network to call your service provider.
While you get the PUK code ,the service provider customer care officer will ask for your personal details to check whether the mobile belongs to you only. If they are satisfied with your answers they will provide with the PUK code
DONOT enter the PUK code several times wrongly,It will block your sim card permanently.
This PUK code is FREE. You no need to pay any sum to get the PUK code
Thank You.

Aug 19, 2012 | Apple iPhone 3G

1 Answer

my phone asked phone ristricted


Hi,

I'm Ben and -- hopefully -- I can provide some meaningful assistance.

Unfortunately, you have not stated whether your SIM card or; the actual phone is blocked (also commonly known as a locked phone) . Additionally, you haven't provided the make, model and carrier.

SIM CARD:

If you enter a wrong PIN code too many times, usually three, your SIM will lock itself. This protects you from someone using your personal information or making calls if your cell phone is lost or stolen. You may see "PIN blocked" or Enter PUK code" on your cell phone display. The PUK code stands for PIN Unblocking Key. In the U.S., the PUK code is rarely provided when you get your subscription.

If you do not have your PUK code, contact the Customer Care customer again. Give them your phone number and once they are sure it is really you, they will give you the PUK code.
You will then be asked to set a new PIN code. Once you have your PUK be sure to keep it in a safe place.

Note that if you enter a wrong PUK 10 times in a row, the SIM will be permanently blocked, and you'll need to purchase a new SIM card.


LOCKED PHONE
If you purchased your handset directly from your network on either Pay As You Go or Pay Monthly, there is a reasonably good chance it'll be locked. There are some tell-tale signs of a locked phone:

  • The phone packaging/box has your operator's logo on
  • The phone itself is branded with the operator's logo
  • You see your operator's logo every time you turn on your phone

There are items relating to your operator in the main menu (e.g. Vodafone 360, Orange World)... although sometimes you'll see the branding even on a phone which isn't locked

The best way to definitively test if your phone is locked is to grab yourself a free Pay As You Go SIM card from a network apart from your own. If your phone is unlocked the phone should start up as normal, display the name of your new network and allow you to make calls. If your phone is locked, it'll will display an error message or ask you to enter a "subsidy PIN".

If you purchased your phone as "SIM-free", "handset only" or "unlocked" then you should find that your phone is unlocked.

Why are phones locked?

In the USA, service providers often offer free phones that can only be used own their networks. They lock out other service providers should you decide to give away the free phone for use by anotheron a different network.

In the UK, the networks operators often subsidize their phones. They do this in an attempt to attract customers to their network - consumers, particularly Pay As You Go customers, tend to be fairly network agnostic: they choose a phone that they want and then they find the network which offers the phone for the least amount of money. In order to attract these customers, networks subsidize the phones and often sell them as a "loss leader" hoping to make back the money through selling airtime. So that you can't simply buy a subsidized phone from Network A (which loses money on the phone) and then instantly use it on Network B (which makes the profit from the airtime), the phone would be sold to you "locked" to Network A so you could only use it on that network.

Am I allowed to unlock my phone? Is it legal?

Yes, it is totally legal to unlock your phone so that you can use it on a different network. This is different from unblocking (modifying a phone so it works after the networks have blocked it because it has been lost or stolen) which is illegal.

How do I unlock my phone?

The "official" way of unlocking your phone is to call up your network and to ask for a "subsidy PIN". This is a code which you'll need to enter on your phone to unlock it. Your network should be able to give you a quote to how much it'll cost to unlock your phone and provide instructions on how you use your phone. The cost of obtaining a subsidy PIN is typically around $10-$15 but it could be a lot more for newer phones.

If you've got an iPhone, the process of unlocking differs. See our detailed guide to unlocking your iPhone.

There are some "unofficial" ways to unlock your phone - for example by jailbreaking or rooting. These will almost certainly invalidate your warranty, can damage your phone if carried out incorrectly and may require you to unlock the phone again each time a software update is released. Personally, I would recommend paying the fee to unlock your phone properly.

Is my network legally obliged to unlock my phone for me?

No. They are under no legal obligation to unlock your phone. However, most networks should unlock your phone for a small fee (around $10-$25). The exact amount will depend on which phone you have and occasionally how long you've had it.

Unlock To Talk will unlock your phone for a modest fee. CLICK HERE

Jun 15, 2012 | Nokia 3110 Cellular Phone

1 Answer

my iPhone 3GS is asking me for a puk code. i do not know what my puk code is. where do i find out?


Hi

PUK code is called as PERSONNAL UNBLOCKING KEY.

Your phone will ask for PUK code when you entered the PIN code wrongly several times depending upon the mobile make. The mobile asks for PUK code so that unauthorized persons do not use your mobile for wrong cause.

To get PUK code please contact your service provider through phone or go directly to their office. They will provide you the PUK code for your mobile. The PUK code is unique for each mobile phone model.so that you can open your phone. When you planning to call your service provider you cannot use your mobile as it is fully locked. Please use some other mobile with same network to call your service provider.

This PUK code prevents thieves from being able to make use of stolen handsets, that is why it can only be given by the service provider only.


While you get the PUK code ,the service provider customer care officer will ask for your personal details to check whether the mobile belongs to you only. If they are satisfied with your answers they will provide with the PUK code

DONOT enter the PUK code several times wrongly,It will block your sim card permanently.

This PUK code is FREE. You no need to pay any money to get the PUK code

Thank You.

Feb 07, 2011 | Apple iPhone 3G

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