What FixYa Looks for in a Premium Expert

We love all our Experts, and we want to make sure that as many as possible are able to answer Premiums. If your application was rejected, there could be several reasons:

Don't overreach your abilities. It's great to want to help people, but you need to stick to your true Areas of Expertise. Answering problems in Areas where you are not truly an Expert just dilutes the quality of your work and makes us less able to trust that you won't try and answer Premiums/Chats that you can't handle. Stick to what you know, and everyone will benefit.

A diagnosis is not sufficient, you must give a SOLUTION. Even an answer that is 100% correct can be made useless if the customer is not given the actual STEPS to solve the problem.

Along the same lines, a 100% correct solution is useless if it cannot be understood- Make sure to use formal English and avoid shortened words and slang. Make sure to use punctuation, avoid allcaps, and use spell check before posting!

Copy/pasting instructions from manuals or other resources can be helpful, but it doesn't really show us your skills. So make sure that you are only very occasionally copy/pasting information and that your solutions actually reflect your own knowledge and expertise.

Similarly, you shouldn't be posting links to other sites in lieu of a solution. It's great when someone needs a manual or a driver, but we expect Premium Experts to avoid posting links as solutions.

All Premium Expert applicants are also evaluated on how correctly they are using FixYa. Make sure that you are not doing any deceptive practices like having multiple accounts, self/collaborative rating, self/collaborative asking, etc.

To any Expert whose application is rejected- you should take some time to make sure that your solutions adhere to these standards. All rejected applicants can reapply in a week. But make sure that you are actually using that week to post new solutions so we have something new to consider!