Tip & How-To about Logitech Televison & Video

Help with Logitech Remote Controls

I had difficulties with my Harmony 1000 and sent a note to Logitech and a CSR sent me a response. I had numerous issues with setting it up with my components and she was very helpful with tips and how to setup. If you are having problems with any of your remotes, Logitech is very helpful.

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my display screen is blank

I had this same problem, so I contacted logitech... This is there response:
Thank you for your recent inquiry about your Harmony Remote

We are sorry to hear that you have experienced some difficulties with your Harmony remote. Please try taking out the battery of the remote and wait 10 seconds, then put the battery back in the Harmony Remote and check if you still have problems with the LCD of the Harmony. It is possible a firmware upgrade in Safe Mode will resolve the issue. Please update the firmware on the remote and then re-update the configuration to the remote. To do so see below:

Try placing the remote into "Safe Mode". If you are not able to do this please continue to the next section.
1. Remove the battery from the remote.
2. Hold down the "Off" button on the remote and re-insert the battery.
3. Continue holding the "Off" button until the remote says "Safe Mode" 
4. Plug the remote into the USB cable.

Update the firmware on the remote.
1. Login to your account through the Harmony remote software.
2. Click 'Downloads' and then select 'Firmware'
3. Follow the prompts to upgrade the firmware on the remote.
* Please note continue the Firmware upgrade process even if the software says you already have the latest firmware

Once you are finish, please update the remote with the configuration on the account by Clicking update remote. If this does not resolve the difficulties you are experiencing with the LCD screen of your remote then please respond with the following information so we can forward the case over to our Warranty & Repairs Department:

This made my remote screen useful for slightly more than two hours... So I e-mailed the warranty dept. and they sent a refurbished remote right away. 

Feb 03, 2009 | Logitech Harmony 670 LCD Remote Control

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