Tip & How-To about HP Office Equipment & Supplies

HP Inkjet Printers - Fixing Paper Path Issues: Paper Jam, Carriage Jam, and Paper Pick

For a printer to work, the paper has to move through the printer. The route that paper follows through the printer is called the paper path. If the paper doesn't pick up (no pick) or something interferes with the paper path, nothing prints. If the paper is stuck in the path, you have a paper jam. Sometimes jammed paper in the printer can lead to the device that carries your ink cartridges back and forth in your printer to get stuck (carriage jam) as well. Sometimes the carriage can stop moving for other reasons.

The videos in the following playlists were created to help resolve these paper path issues. These videos are not short or entertaining but they are complete. They repeat steps (test print) so even novice users can follow these without having to refer back to instructions earlier in the video. The solutions in these videos are what works to solve paper path issues most of the time. Follow the steps completely. Sometimes people shortcut some of the solutions. Avoid shortcuts for accurate troubleshooting.

The steps for resolving paper path issues are specific to your printer. These playlists have videos for about many different models. We will continue adding to the collection or updating the videos when we find new ways to resolve these issues. The title and description of the videos explain what models the videos apply to.

Some of the videos end with a step that explains that the printer needs to be serviced. If your printer is still in warranty and you get to that step, contact HP for help. If your printer is out of warranty, open a new post in this forum and see if others have a non-conventional solution that will help. Also, Google is your friend offering non-HP out of warranty solutions for servicing/fixing a broken printer.


Fixing Paper Jams on HP YouTube

Fixing Carriage Jam YouTube

Fixing Paper Pick Up Issues YouTube

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1 Answer

I have a lexmark e238. Keeps showing paper jam light after cleaning rollers even though no paper is in there.


Either paper is moving too slow through the paper path or one of your paper path sensors is not registering. Pull the paper tray out and check to make sure the little plastic sensor is swinging free. That sensor tells when the tray is empty. Follow the paper path thru the printer checking all the sensors to make sure they are "opening" and "closing".

Apr 07, 2015 | Lexmark E238 Laser Printer

1 Answer

my hp 7400 displays a message carriage jam


If you are getting a 'carriage jam' error as soon as you turn on your printer with no tasks in progress, then check for any piece of paper stuck in the carriage. Remove the paper carefully. If the paper tears, part of it might remain inside the paper path and damage the product.

Follow the steps for fix HP Printer Carriage Jam

  • Turn off the printer and open it to see where the paper is stuck.
  • Manually move the carriage toward the opposite side.
  • Check the paper path and remove any piece of paper or any other object that is stuck in the path.
  • Reconnect the power cord and turn on the printer.

Sep 20, 2010 | Office Equipment & Supplies

1 Answer

carriage jam problem/1280 printer


If you are getting a 'carriage jam' error as soon as you turn on your printer with no tasks in progress, then check for any piece of paper stuck in the carriage. Remove the paper carefully. If the paper tears, part of it might remain inside the paper path and damage the product.

Follow the steps for fix HP Printer Carriage Jam

  • Turn off the printer and open it to see where the paper is stuck.
  • Manually move the carriage toward the opposite side.
  • Check the paper path and remove any piece of paper or any other object that is stuck in the path.
  • Reconnect the power cord and turn on the printer.
http://www.fixya.com/support/t6088190-hp_7400_displays

Sep 06, 2010 | HP DeskJet 1280 InkJet Printer

1 Answer

erroneous paper jam message. Unit sat without paper or cartridge for 3 months. When it was plugged back in without paper, the paper jam error shows up.


it seems that the head cannot move from its initial position to the paper margin position. check for any objects in the paper path. Put a paper (not more than 220 gsm) in the paper tray and press eject button. Push paper to go inside the printer. It will come out with the paper or object in the path. If it did not give solution call the service call centre.

Aug 14, 2010 | Epson PictureMate (C11C556001) InkJet...

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