Universal Remote Controls: For troubleshooting help call 1-800-420-7968. To check the status of a remote control sent in for warranty service call 1-800-645-4994. To send a universal remote control in for service or exchange. Send the universal remote control to the following service centers : For U.S.A. customers ship to: ProductExchange Center C/O OZARK 1101 Burgandy Dr El Paso, TX. 79907 Questions? Call 1-800-732-6866 Please refer to the Warranty Terms and Conditions for more information. For Canadian customers ship to:
Audiovox Return Center
c/o Genco
6685 Kennedy Road
unit #3
Mississauga
Ontario
Canada
L5T 3A5 Please refer to the Warranty Terms and Conditions for more information.