Tip for STR-DE597 6.1 Channels Receiver

Display says Protect , and the unit does not start.

posted on May 27, 2009

ginko
ginko
Rank: Guru
Rating: 89%, 5217 votes

Protet mode is a special diagnostic mode that starts when a fault is detected.

When in protection mode the unit is prevented from starting by protection circuit, so to prevent further damage.

Check the speakers and speakers wiring, a contact in speaker wires, or faulty speakers can send the unit in protection.

Try unplugging power cable for one hour or so. then connect cable back and see if you get rid of protect state. Sometimes accumulation of electrostatic charges inside circuit capacitors can kick in protect mode. In that case unplugging the unit from main for some times can get rid of electrostatic charges, and reset circuits by draining power completely.
If that was the problem, you will not get Protect when plugging back power cable.

If you do all the above and still get Protect, then there is a real fault.

In that case the unit may be disassembled and tested to find the fault.

If that is the case I suggest contacting the manufacturer at the number listed on the owners manual, or asking a quote on repair to a local technician.

Comment by ginko, posted on Nov 24, 2009

The unit is not waiting for a reset or a command. The unit is in standby because an internal fault had been detected, and the controller circuit started in protect mode.

Protect mode is a special diagnostic mode that starts when a fault is detected.

When in protection mode the unit is prevented from starting by protection circuit, so to prevent further damage. the PSU will be forced to standby, and the unit does not wake up until the fault is fixed.

Check all wiring and connectors, a contact in speakers wiring or video connection cable can start protect mode.

Try unplugging power cable for one hour or so. then connect cable back and see if you get rid of protect state. Sometimes accumulation of electrostatic charges inside PSU capacitors can kick in protect mode. In that case unplugging the unit from main for some times can get rid of electrostatic charges, and reset circuits by draining power completely.
If that was the problem, unit will start normally when plugging back power cable.

If you do all the above and still have the unit in forced standby, then there is an internal fault.

In that case the unit must be disassembled and tested to find the fault.

If that is the case I suggest contacting the manufacturer at the number listed on the owners manual, or asking a quote on repair to a local technician.
Better ringing the number in the manual first.

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