My phone software suite does not install correctly on Windows.

This happens when the first installation of the software had not been successful .

What usually happens is that wrong system registry cannot be deleted when uninstalling software, or overwritten when reinstalling, therefore uninstalling and reinstalling the software does not fix the problem.


A bad setup happens often because you connect the USB data cable before installing the software, The firewall or security software had not been disabled, when you are asked if to allow a change to system during setup and you deny, when your account does not have administrator privileges, or when Windows has a problem.

What you can do is the following:

Unplug the USB cable.
Uninstall the software.
Do a system restore to a date before installing software for the first time.
Disable antivirus, firewall and security software.
Install again the software. Start software setup with USB cable unplugged.
On Vista, to start the setup, locate the installer file (eg. setup.exe or install.exe) and instead of using double click to run the file, click the right button of mouse and chose "Run as Administrator" from the dropdown menu.
Ensure that you always allow changes when asked by the system.
Connect USB data cable with device on when asked.

If that does not work, then Windows has a problem, in that case you may need to reinstall windows.