Tip & How-To about Dyson DC39 Animal Canister Vacuum

Dyson DC39 / DC37 with Triggerhead floor tool - Getting started (Official Dyson video)

How to assemble and use your new Dyson DC37 or DC39 vacuum cleaner. This applies to machines equipped with the Triggerhead floor tool.

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1 Answer

The roller stops as soon as machine turns on, then air leaks with poor suction. How do I fix it?

Hi there, it's Jack at Dyson.

I'm sorry to hear you're having difficulty with your DC39 Multi Floor, but from what you've described it sounds like your machine may have a blockage in the floor tool, wand, hose or inlet duct. This is simple to resolve by following each of the steps shown in our video guide:

If you continue to have issues with the suction performance or the brush bar in the Triggerhead floor tool after checking for and removing any obstructions, our experts are on hand to help you further. You can reach the Dyson Customer Helpline a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Apr 11, 2015 | Dyson DC39 Multi floor canister vacuum...

1 Answer

Brush bar doesn't spin on dyson on dc39

Hi there, it's Jack at Dyson.

DC39's Trigger head floor tool is powered by a turbine, driven by your vacuum's suction. Following these simple checks should help you resolve any issues which could be preventing the brush bar from rotating as normal: http://www.dyson.co.uk/support/dc39/dc39-animal/machine-is-not-working/trigger-head-not-working/dc39-check-the-brushbar/dc39-check-triggerhead-tool

If you'd like further help from our experts after giving this a try, please get in touch with us directly by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU). If a replacement part is needed, we can also confirm if this is covered under your Dyson parts and labour guarantee.

Feb 24, 2015 | Dyson DC39 Animal Canister Vacuum

1 Answer

Get the brush bar to spin again on my dc39 vac

Hi there, it's Jack at Dyson.

The rotating brush bar inside DC39's Triggerhead floor tool should rotate when the vacuum is running, unless you turn it off using the button on the wand handle. If it's not rotating, our Support guide will walk you through the checks needed to resolve this: http://www.dyson.co.uk/support/dc39/dc39-animal/machine-is-not-working/trigger-head-not-working/dc39-check-the-brushbar

In the unusual event that these checks don't resolve the issue, please contact our experts directly so we can help you further. You can reach the Dyson Customer Helpline by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Feb 13, 2015 | Dyson Vacuums

1 Answer

Lock hard floor setting

Hi Lissie, it's Jack at Dyson.

I'm glad to hear you've found the answer to your question, and that your new machine is working well for you.

DC39 Animal includes the Triggerhead floor tool, and the switch on the wand handle allows you to the brush bar on for carpets, and off for hard floors. You might like to take a look at our Getting Started video attached for further guidance.

If there's anything else you'd like advice on, don't forget we're on hand to help. You can also find advice and support at www.dyson.com

Best wishes,

Dyson Online Customer Support

Dec 03, 2013 | Dyson DC39 Animal Vacuum

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