A how to for premiums and chat's
This guide is meant to help new members become a beneficial part of the Fixya community. This is the way I answer and the way I think that experts should answer in order to give reliable and trustworthy service.
- Please do not act like you are a Fixya employee You Are Not! Instead be personable that way the customer is more comfortable and is glad that you are the one helping them.
- Do Not post in a premium that you do not have expertise in and do not lock a premium just to read the question. This does not help it just makes the customer have to wait longer for an answer.
- Provide as much thought as you can into your solutions and make sure that you explain why you think your solution will work to solve there problem.
- Do not just take a chat to take it. Make sure you can solve the problem before you take the chat. If you have no experience with the product the customer has a question on let someone else take the chat.
- Once a chat is finished or you think that you have solved a premium make sure to remind the customer to rate as well as thanking them for using Fixya. An example is (Thank you for using Fixya! Please Rate!)
- Next do not constantly refresh the page waiting for new premiums. Chances are they will be gone wait for them to come to you. That way you will have time to read the question. I have found that 90% of the time the questions I could have answered end up getting re-posted because the last expert could not solve the problem.
- Last thing Do not expect to make a lot of money. This should be a hobby first and foremost and not something seen as a job by anyone.
Comment by machadojr_fe, posted on Apr 06, 2009
Thanks lauren
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