Tip & How-To about SanDisk Sansa c250 (2 GB) MP3 Player (SDMX7-2048)

Sandisk Standard Troubleshooting steps

While on the phone with sandisk for approx 45 minutes they ran me through these troubleshooting steps, hope they help. do one at a time and see if you get a solution to your problem -Reset device / soft reset Take off battery cover take out battery hold power button for 30 count put battery back in turn device on. -Upgrade firmware Go to website, download firmware update This was the URL at the time of writing this http://sandisk.com/Retail/Default.aspx?CatID=1376 or try http://sandisk.com/Retail/DriverDownloads.aspx Install according to instructions. let the device reboot. -Format memory / hard reset turn hold switch on, orange should be visible hold pause/play button and press power. click forward button when the screen comes up. let this run. after reboot flip the hold switch off.

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sandisk recommends 3+ hours for the initial charge and then about 1.5 - 2 hours for after the battery is drained. More information is needed to diagnose this problem. but here is some info. After 45 minutes on the phone with sandisk to get them to send a new battery, they ran me through these troubleshooting steps, hope they help. do one at a time and see if you get a result -Reset device take out battery hold power button for 30 count put battery back in turn device on. -Upgrade firmware Go to website, download firmware update This was the URL at the time of writing this http://sandisk.com/Retail/Default.aspx?CatID=1376 or try http://sandisk.com/Retail/DriverDownloads.aspx Install according to instructions. let the device reboot. -Format memory. turn hold switch on, orange should be visible hold pause/play button and press power. click forward button when the screen comes up. let this run. after reboot flip the hold switch off. then they put me on hold for 10 minutes...

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if it isn't the 'hold' switch then there is something wrong internally. if you wanna try... sandisk ran me through these troubleshooting steps, hope they help. do one at a time and see if you get a result -Reset device take out battery hold power button for 30 count put battery back in turn device on. -Upgrade firmware Go to website, download firmware update This was the URL at the time of writing this http://sandisk.com/Retail/Default.aspx?CatID=1376 or try http://sandisk.com/Retail/DriverDownloads.aspx Install according to instructions. let the device reboot. -Format memory. turn hold switch on, orange should be visible hold pause/play button and press power. click forward button when the screen comes up. let this run. after reboot flip the hold switch off.

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