Tip & How-To about Dell DJ MP3 Player

Dell Harddisk problem...solved...

I dropped my Dell DJ 20g Mp3 player today at work, and it would not reboot out of "rescue" mode. I tried to performe all of the options on the rescue page and recieved the "harddisk error" response everytime. So... i took the back off, removed the battery pack, pulled out the hard drive and examined it. seeing nothing visibly wrong i replaced the hard drive and pluged the batt pack back in, still able to view the HD. when i turned the unit on i could hear it start to scan then suddenly stop and then start to skip, a kind of clicking sound (i could also hear this sound while the unit was still intact) With the battery pack plugged in, i lifted the HD up (still connedted) and gave it a few thumps with my screwdriver. i looked back at the screen and it was playing a song ;] I have no idea why the unit started to work again, just dumb luck, nor do i think this will work all the time (let alone again for anyone), but i thought i would share my story and maybe help someone who has lost all hope. So if you get as pissed off as i did, take it apart and beat the crap out of it ;] you might save some money.

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dell dj gen 20


it is possible the the battery cable is unpluged

Mar 03, 2008 | Dell DJ MP3 Player

1 Answer

Dell Digital Jukebox


Anything unusual happen to the player before the problem started? Dropped it or perhaps unplugged it from pc while synchronising? The most likely fixable problem is a loose connector on the HDD/main board cable, or a failing battery/power adaptor giving the HDD a voltage too low. unfortunately however the HDD on these players is a bit vulnerable to rough treatment. When you connect it to a computer, does it still appear as normal or is it not recognised etc. What operating system PC are you using - perhaps formatting from the PC first before trying to install the firmware will help. Are you using the latest firmware from Dell or are you using a cd that came with the player? Is your player still under warranty or do you want to try and open it up and have a check yourself. Let me know more info and what you wish to try :)

Aug 17, 2007 | Dell DJ MP3 Player

1 Answer

Dell Digital Jukebox


The solution to many random problems is to simply reset your Dell DJ. This can be done by using a small, thin object (such as the tip of an ink pen) to press the reset button that is on the bottom-left side of the DJ. -or- Hold down the play/pause button while it's off, insert a paperclip into the reset button, take it out, and then let go of the play/pause. The DJ should open to a rescue mode, then run disc clean-up.

Aug 17, 2007 | Dell DJ MP3 Player

1 Answer

Dell DJ won't reload or reboot


I would first suggest reformatting the DJ from Rescue Mode, and then try reloading the firmware from here: http://support.dell.com/support/downloads/download.aspx?c=us&cs=19&l=en&s=dhs&releaseid=R107735&SystemID=PDA_MP3_DJ_2&servicetag=&os=WW1&osl=en&deviceid=9420&devlib=0&typecnt=0&vercnt=3&catid=-1&impid=-1&formatcnt=1&libid=31&fileid=139674 If neither of those work, it may be time to look into some repair options. John Dell Customer Advocate

Aug 06, 2007 | Dell DJ MP3 Player

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