Tip & How-To about Sony Grand WEGA KDF-60WF655 60" Rear Projection HDTV

Blue Blotches, blue stars, blue dots in picture

This is caused by a bad optical block. Sony has extended the warranty for parts and labor to cover this problem until December 2008. You can find additional information and how to obtain service here:

http://ciscdb.sel.sony.com/perl/news-item.pl?news_id=206&mdl=KDF50WE655

Posted by on

Sony Grand WEGA KDF-60WF655 60" Rear Projection HDTV Logo

Related Topics:

Related Questions:

2 Answers

green tint on screen


2006 Model Year SXRD Televisions:
Models: KDS-50A2000, KDS-55A2000, KDS-60A2000, KDS-R60XBR2, KDS-R70XBR2
As part of the Sony commitment to quality, Sony is announcing that it is extending the limited warranty (parts and labour) in Canada on the optical block of 2006 model SXRD televisions (models listed above) until June 30, 2010 , regardless of purchase date. This extended warranty does not apply to replaceable projection lamp and other parts that may be used in the televisions.
Sony is also announcing that for any owner of these model SXRD televisions who paid out-of-pocket expenses on or before December 31, 2008 for an estimate or repair service to replace the optical block, Sony will reimburse the customer by mail for the cost of the optical block and the labour expense to replace it, subject to certain conditions. To receive reimbursement, please follow completely the directions on the claim form for reimbursement attached HERE; all claims must be postmarked by January 31, 2009. See the claim form for complete terms and conditions.
In addition, for any customer who later experiences this issue on one of the affected models, Sony will cover the cost of the optical block repair (parts and labour) at no charge through June 30, 2010.
For customers currently under a 3rd party extended warranty or service contract, please contact your third party service provider directly. This offer is available only to end-user consumers who purchased their affected television at retail in Canada and is not transferable. The offer is not available to providers, obligors, underwriters, or administrators of performance service plans, buyer protection plans, or other warranty or extended warranty programs. This offer is not part of the Sony limited warranty or Sony Care extended warranty plan.
For further details please contact Sony Canada's Customer Information Center 1-877-899-7669
All other terms of the Sony limited warranty or Sony Care extended warranty plan, as applicable, continue to apply.
Top

Aug 24, 2009 | Sony KDS-50A2000 50" HDTV

1 Answer

I have a red band at topand a blue band at bottom of the screen of my 50inch Sony Bravia KDF 50E2000 rear projection TV. Cany sugestions as to how to resolve this or what is causing the problem?


Your TV has a bad optical block. Mine has the same problem. Sony has extended the warranty on the optical block till 6-30-2010. I called Sony and they offered me a newer model 52 inch flat panel LCD for $450 and told me to keep the old TV. They will also pay to have your TV repaired if desired. Here is the email I recieved from Sony:


Dear Valued Sony Customer,

Models: KDF-42E2000, KDF-46E2000, KDF-50E2000, and KDF-55E2000
US Based Customers: KF-42E200A and KF-50E200A

As part of the Sony commitment to quality, Sony is announcing that it is extending the limited warranty (parts and labor), in the United States, on the optical block of the above-referenced 2006 model Micro-Display Rear Projection televisions until June 30, 2010, regardless of purchase date. For any customer who requires repair of the optical block on one of the affected models, Sony will cover the cost of the optical block repair (parts and labor) at no charge through June 30, 2010. This extended warranty does not apply to the replaceable projection lamp or the other parts that may be used in the televisions.

Sony is also announcing that for any owner of these model televisions who paid out-of-pocket expenses on or before February 28, 2009 for an estimate or repair service to replace the optical block, Sony will reimburse the customer by mail for the cost of the optical block and the labor expense to replace it, subject to certain conditions. To receive reimbursement, please follow completely the directions on the claim form; for reimbursement all claims must be postmarked by April 15, 2009. See the claim form for complete terms and conditions.

All other terms of the Sony limited warranty continue to apply. Sony utilizes a network of hundreds of qualified independent third-party servicers to perform in-home television warranty service. Sony, through its authorized servicer network, will endeavor to repair your set within 30 days of your first contact. For diagnosis, warranty service, or if you are not provided a repair within 30 days, please contact Sony at (888) 649-7669.

Sincerely,
Sony Electronics


You received this email because our records show you registered an eligible Sony product. This is a one-time customer notice and will not impact your status with regards to other Sony emails, nor will it result in additional emails.

If you have not subscribed to Sony Style updates and would like to do so, please click here.

If you would prefer not to receive further email communications from Sony Electronics, please click here.
Or send an email to unsubscribe_sony-ctg0aib7gaab2lyq6eyzcveybhkian5q@sel.sony.com.

If you'd like to update your email address with Sony Electronics, please click here.

Sony Electronics Inc.
Personal Information Management Office
1 Sony Drive, MD 1E4
Park Ridge, NJ 07656

© 2009 Sony Electronics Inc. All rights reserved. Reproduction in whole or in part without written permission is prohibited.

Privacy Policy/Your California Privacy Rights | Legal/Trademark Dear Valued Sony Customer,

Models: KDF-42E2000, KDF-46E2000, KDF-50E2000, and KDF-55E2000
US Based Customers: KF-42E200A and KF-50E200A

As part of the Sony commitment to quality, Sony is announcing that it is extending the limited warranty (parts and labor), in the United States, on the optical block of the above-referenced 2006 model Micro-Display Rear Projection televisions until June 30, 2010, regardless of purchase date. For any customer who requires repair of the optical block on one of the affected models, Sony will cover the cost of the optical block repair (parts and labor) at no charge through June 30, 2010. This extended warranty does not apply to the replaceable projection lamp or the other parts that may be used in the televisions.

Sony is also announcing that for any owner of these model televisions who paid out-of-pocket expenses on or before February 28, 2009 for an estimate or repair service to replace the optical block, Sony will reimburse the customer by mail for the cost of the optical block and the labor expense to replace it, subject to certain conditions. To receive reimbursement, please follow completely the directions on the claim form; for reimbursement all claims must be postmarked by April 15, 2009. See the claim form for complete terms and conditions.

All other terms of the Sony limited warranty continue to apply. Sony utilizes a network of hundreds of qualified independent third-party servicers to perform in-home television warranty service. Sony, through its authorized servicer network, will endeavor to repair your set within 30 days of your first contact. For diagnosis, warranty service, or if you are not provided a repair within 30 days, please contact Sony at (888) 649-7669.

Sincerely,
Sony Electronics

Jun 06, 2009 | Sony KDF-50E2000 50" HDTV

4 Answers

Picture is getting Yellow screen on botton right corner.


Sony extended Optical Block until 06/302010. Will re-imburse your if you replaced the optical block out of your own pocket


from http://esupport.sony.com/US/perl/news-item.pl?news_id=277

Certain 2006 Model Year SXRD Television Extended Warranty Information – Optical Block
Posted: 10/21/2008

Models: KDS-50A2000, KDS-55A2000, KDS-60A2000, KDS-R60XBR2, KDS-R70XBR2
Aspart of the Sony commitment to quality, Sony is announcing that it isextending the limited warranty (parts and labor), in the United States,on the optical block of the above-referenced 2006 model SXRDtelevisions until June 30, 2010, regardless of purchase date. For anycustomer who requires repair of the optical block on one of theaffected models, Sony will cover the cost of the optical block repair(parts and labor) at no charge through June 30, 2010. This extendedwarranty does not apply to the replaceable projection lamp or the otherparts that may be used in the televisions.


Sony is also announcing that for any owner of these modeltelevisions who paid out-of-pocket expenses on or before November 30,2008 for an estimate or repair service to replace the optical block,Sony will reimburse the customer by mail for the cost of the opticalblock and the labor expense to replace it, subject to certainconditions. To receive reimbursement, please follow completely thedirections on the claim form for reimbursement; all claims must be postmarked by January 31, 2009. See the claim form for complete terms and conditions.

All other terms of the Sony limited warranty continue to apply. Sonyutilizes a network of hundreds of qualified independent third-partyservicers to perform in-home television warranty service. Sony, throughits authorized servicer network, will endeavor to repair your setwithin 30 days of your first contact. For diagnosis, warranty service,or if you are not provided a repair within 30 days, please contact Sonyat (888) 649-7669.

Aug 11, 2008 | Sony KDS-60A2000 60" HDTV

Not finding what you are looking for?

911 people viewed this tip

Ask a Question

Usually answered in minutes!

Top Sony Televison & Video Experts

kakima

Level 3 Expert

102366 Answers

The Knight
The Knight

Level 3 Expert

74106 Answers

Jerry Greenberg
Jerry Greenberg

Level 3 Expert

1667 Answers

Are you a Sony Televison and Video Expert? Answer questions, earn points and help others

Answer questions

Loading...