Tip & How-To about Sony Grand WEGA KDF-60XS955 60" Rear Projection HDTV

Blue Blotches, blue stars, blue dots in picture

This problem is caused by a bad optical block. Sony has extended the warranty to cover parts and labor for this particular problem. You can find additional information and help on getting service here:

http://ciscdb.sel.sony.com/perl/news-item.pl?news_id=206&mdl=KDF50WE655

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Sony Grand WEGA KDF-60XS955 60" Rear Projection HDTV Logo

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I have a red band at topand a blue band at bottom of the screen of my 50inch Sony Bravia KDF 50E2000 rear projection TV. Cany sugestions as to how to resolve this or what is causing the problem?


Your TV has a bad optical block. Mine has the same problem. Sony has extended the warranty on the optical block till 6-30-2010. I called Sony and they offered me a newer model 52 inch flat panel LCD for $450 and told me to keep the old TV. They will also pay to have your TV repaired if desired. Here is the email I recieved from Sony:


Dear Valued Sony Customer,

Models: KDF-42E2000, KDF-46E2000, KDF-50E2000, and KDF-55E2000
US Based Customers: KF-42E200A and KF-50E200A

As part of the Sony commitment to quality, Sony is announcing that it is extending the limited warranty (parts and labor), in the United States, on the optical block of the above-referenced 2006 model Micro-Display Rear Projection televisions until June 30, 2010, regardless of purchase date. For any customer who requires repair of the optical block on one of the affected models, Sony will cover the cost of the optical block repair (parts and labor) at no charge through June 30, 2010. This extended warranty does not apply to the replaceable projection lamp or the other parts that may be used in the televisions.

Sony is also announcing that for any owner of these model televisions who paid out-of-pocket expenses on or before February 28, 2009 for an estimate or repair service to replace the optical block, Sony will reimburse the customer by mail for the cost of the optical block and the labor expense to replace it, subject to certain conditions. To receive reimbursement, please follow completely the directions on the claim form; for reimbursement all claims must be postmarked by April 15, 2009. See the claim form for complete terms and conditions.

All other terms of the Sony limited warranty continue to apply. Sony utilizes a network of hundreds of qualified independent third-party servicers to perform in-home television warranty service. Sony, through its authorized servicer network, will endeavor to repair your set within 30 days of your first contact. For diagnosis, warranty service, or if you are not provided a repair within 30 days, please contact Sony at (888) 649-7669.

Sincerely,
Sony Electronics


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Sony Electronics Inc.
Personal Information Management Office
1 Sony Drive, MD 1E4
Park Ridge, NJ 07656

© 2009 Sony Electronics Inc. All rights reserved. Reproduction in whole or in part without written permission is prohibited.

Privacy Policy/Your California Privacy Rights | Legal/Trademark Dear Valued Sony Customer,

Models: KDF-42E2000, KDF-46E2000, KDF-50E2000, and KDF-55E2000
US Based Customers: KF-42E200A and KF-50E200A

As part of the Sony commitment to quality, Sony is announcing that it is extending the limited warranty (parts and labor), in the United States, on the optical block of the above-referenced 2006 model Micro-Display Rear Projection televisions until June 30, 2010, regardless of purchase date. For any customer who requires repair of the optical block on one of the affected models, Sony will cover the cost of the optical block repair (parts and labor) at no charge through June 30, 2010. This extended warranty does not apply to the replaceable projection lamp or the other parts that may be used in the televisions.

Sony is also announcing that for any owner of these model televisions who paid out-of-pocket expenses on or before February 28, 2009 for an estimate or repair service to replace the optical block, Sony will reimburse the customer by mail for the cost of the optical block and the labor expense to replace it, subject to certain conditions. To receive reimbursement, please follow completely the directions on the claim form; for reimbursement all claims must be postmarked by April 15, 2009. See the claim form for complete terms and conditions.

All other terms of the Sony limited warranty continue to apply. Sony utilizes a network of hundreds of qualified independent third-party servicers to perform in-home television warranty service. Sony, through its authorized servicer network, will endeavor to repair your set within 30 days of your first contact. For diagnosis, warranty service, or if you are not provided a repair within 30 days, please contact Sony at (888) 649-7669.

Sincerely,
Sony Electronics

Jun 06, 2009 | Sony KDF-50E2000 50" HDTV

1 Answer

Green Smear


It sounds like your optical block has failed. If you can see the picture but it has a green smear through the picture, this is likely the problem. Sony has extended the warranty on the optical block and is covering parts and labor for the repair. Contact Sony at 800-222-SONY to schedule a tech to look at the TV and replace the optical block

Jan 01, 2008 | Sony KDS-R60XBR2 Television

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