Tip & How-To about Cell Phones

You can get help from the phone's original carrier when you use a different service!

A lot of times you can ask generic questions to the tech support agents of the company that produces or sells the phone you have an issue with. STAY GENERIC with what you are trying to find out about. Don't get specific with your issue right off the bat, Ask them where to find the information online. Tell them you don't mean to be a bother and you realize their time is valuable - that you have been looking online and the information you have found is conflicting. Ask for clarification on where to look for the right info. Questions such as, "Where on your website does it address an issue such as mine?" or "for a problem involving >>>??<<< where would I look for the actual answer?"

Most of the time they will direct you precisely where to go to get what you need and you can fix things without hassel. Of course it depends on the type of day the tech is having the problem and what the type of issue it is.

When it comes to unlock codes, ASK TECH SUPPORT. Explain that you obtained one of their phones but are under contract with whatever company you're with. Ask them if they can help you make it work. I haven't heard of it not working, I've done it and they were very nice about it... even walked me through all the steps and assured that the phone was functioning correctly before I got off the line with them.

Never be afraid to ask or try. Nobody is going to send out the phone mafia because you asked a question. They can't take away your birthday and there are no tech ninjas out to kidnap your wallet haha! I always give it a shot before I spend any money on cell issues, I have yet to pay for any answers!

Good luck!

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I have problems with many of my books missing pages. Sometimes, many consecutive pages at a time. Is this my kindle or is it on Amazon's side? It is extremely frustrating and I feel cheated every time.

Linda, please contact Amazon's customer support team; let them know what's happening and convey your dissatisfaction.

Perhaps this is a known issue and they have a work-around solution for you.

  • Have a notepad and pen available
  • write down the date and time you called; and the name of the support agent- and any other person you may get transferred to
  • take notes whether they can or cannot resolve the issue
  • If the phone support tech is unable to help you, ask to speak to a supervisor by saying, "I'm sure you have done everything within your authority to be of assistance to me, but now I would like to speak to a supervisor." (be patient and kind, yet firm.)
  • Once again, convey your concerns; stay focused on the issue- be concise and brief
  • You may want to interject that you prefer to have the e-book you bought from them; as a back-up, you want to be prepared with- "so what choices do you have for me to resolve this matter?'
  • If they can't or won't help you, ask for a full refund for your purchases. If they are unwilling to fully refund you the cost of your purchases- end the conversation on a high note and file a dispute with your credit card company; provide the credit card company with just the facts and circumstances; including how you tried to resolve this directly with the vendor; how you offered them ample opportunity to come up with a reasonable solution. Include the details of whom you spoke with (dates and times) and how you were refused credit for a defective and corrupt software download that is unusable.
  • Let the credit card company do the leg work for you...their investigation into your dispute may take some time, but you'll prevail.
Best wishes :)

Mar 24, 2015 | Tablets & eReaders

1 Answer

how do we get them to stop calling when we are on a no call and they say they will remove our number and still call?

Go X-directory as you change your phone number.

If in UK register with the preferential phone service.

Do not use your phone number on any communications other than those you trust. (Most internet websites will sell your details).

Warn the sales agent that you are TPS registered and unsolicited calling your phone can cost their company up to a £5000 fine.

Say firmly three times NO! To the agent. (some sales companies will only stop the call after hearing no to their product three times).

Request where salesman got the details for the call came from. (especially if he is quoting personal information to you).

Tell the Salesman that "all phone calls to this number are recorded" and record them if you can, it may ensure that they follow the rules if they think they are being recorded.

Complete the sales phone call by specifying that you do not want any further calls from them or associates and that you details are not be sold on third parties. (It wont make a lot of difference but should the company end up in court you can join a class action suite against them as most calls are recorded).

When you are asked "For security purposes, we need to verify your identity before we can continue" (My favourite!),

Try this reply "For security purposes I do not know that you are or who you say you are, please provide me with an independently verifiable phone number for your head office with which I can call you back should I decided to continue this conversation".(This one kills scam artists dead in the water, they will never give you a real phone number to call back on, but on the off-chance if they do check the phone number on the internet or phone their head office).

Carefully read the privacy details of companies you are providing with personal information. Many will state "We only share information with sister companies". Which is true, right up until they sell the company to a third person which then gives them the right to change the contract without notice to you.

Finally, many illegitimate sales companies in UK and abroad simply randomly ring phone numbers. there isn't much you can do to prevent this type of sales attack except notify your phone company and hope that they block them.

Mar 13, 2015 | Cell Phones

1 Answer

when i go to play the game it asks you for a serial key and i one that and it worked fine for 5 days then today it said too many registration codes and it has like blocked me or somethink what should i do ?

Call the company that produced the game, ask for tech support, they will be able to either reset your registration code by asking a couple questions. The reason it locked is to protect the company in the event of theft. Tech support will be able to help.

Apr 16, 2010 | Computers & Internet

1 Answer

can not load your program printshop 2009

What makes you think that PrintShop 2009 is somehow OUR program? Fixya doesn't produce software but it does produce techs to help with your software issues.
Print Shop is produced by the company here
Questions concerning specific issues about program installation or loading might best be taken there

Aug 24, 2008 | Computers & Internet

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