Tip & How-To about Cell Phones
A lot of times you can ask generic questions to the tech support agents of the company that produces or sells the phone you have an issue with. STAY GENERIC with what you are trying to find out about. Don't get specific with your issue right off the bat, Ask them where to find the information online. Tell them you don't mean to be a bother and you realize their time is valuable - that you have been looking online and the information you have found is conflicting. Ask for clarification on where to look for the right info. Questions such as, "Where on your website does it address an issue such as mine?" or "for a problem involving >>>??<<< where would I look for the actual answer?"
Most of the time they will direct you precisely where to go to get what you need and you can fix things without hassel. Of course it depends on the type of day the tech is having the problem and what the type of issue it is.
When it comes to unlock codes, ASK TECH SUPPORT. Explain that you obtained one of their phones but are under contract with whatever company you're with. Ask them if they can help you make it work. I haven't heard of it not working, I've done it and they were very nice about it... even walked me through all the steps and assured that the phone was functioning correctly before I got off the line with them.
Never be afraid to ask or try. Nobody is going to send out the phone mafia because you asked a question. They can't take away your birthday and there are no tech ninjas out to kidnap your wallet haha! I always give it a shot before I spend any money on cell issues, I have yet to pay for any answers!
Posted by Stacy... on
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