Tip & How-To about Computers & Internet

Getting technical support without warranty coverage

A lot of times you can ask generic questions to the tech support agents of the company that produces or sells the object you have an issue with. STAY GENERIC with what you are trying to find out about. Don't get specific with your issue, ask them where to find the information online. Tell them you don't want them to solve your problem, that you have been looking and the information you have found is conflicting. Ask for clarification on where to look for find the infomation yourself. Questions such as, "Where on your website does it address an issue such as mine?" or "for a problem involving >>>??<<< where would one look for the correct information to address the issue?"

Most of the time they will direct you precisely where to go to get what you need and you can fix things without paying for anything out of pocket - no fees for out of or no warranty. Of course it depends on the item having the problem and what the type of issue is.

Never be afraid to ask or try. Nobody is going to send out the phone mafia because you asked a question. They can't take away your birthday and there are no tech ninjas out to kidnap your wallet haha! I always give it a shot before I spend any money on electronic/computer or cell issues, I have yet to pay for any answers!

Good luck!

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Operating expenses are those expenses needed for a company to produce the product or service it sells. It includes all overheads such as payroll, equipment and building costs or rent and leasing costs, insurance, debt service and more. These are costs that must be met before the company makes a profit. The company must produce revenues equal to operating expenses in order to stay in business. It must produce revenues over and above operating expenses to make a profit for its investors or shareholders.

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