20 Most Recent FixYa Service - Page 8 Questions & Answers

contact Fixya regarding this issue:

FixYa Service | Answered on Feb 03, 2014

Hi Erna - Fixya does not send emails asking you download anything.

The Fixya website should work just fine on your Mac using your favorite web browser. If you have any additional questions, please leave a comment and I will be more than happy to help you troubleshoot further.

Hope that helps!

FixYa Service | Answered on Jan 24, 2014

Password to what/where? Your password to FixYa obviously works.

Did FixYa send you email saying we were resetting your password? Or is the email from someone else? Perhaps from a website you registered using another email address?

FixYa Service | Answered on Jan 24, 2014

I only see one previous post of yours at FixYa, about a password to some unspecified website.

If you posted your question on some other website then please go to that website to find solutions.

FixYa Service | Answered on Jan 24, 2014

Hi Lazaruselite, I'm sorry about the inconvenience. I am about to email you at the address you used to create this username. Please feel free to contact our Support Team directly at: http://www.fixya.com/contact

FixYa Service | Answered on Jan 24, 2014

Click HERE to post your tip at Fixya.com

FixYa Service | Answered on Jan 23, 2014

Hi Tommy,
It is currently not an option for users to recategorize questions and I hope it will be an option in the future.
In the meantime I have re-categorized the question for you. You can always contact us at: http://www.fixya.com/contact and we will gladly recategorize the question for you.

FixYa Service | Answered on Jan 19, 2014

To delete your account at FixYa, please contact the support team directly: http://www.fixya.com/contact

FixYa Service | Answered on Jan 07, 2014

How long did it take you to answer the first question?

You become a Level 1 Expert by getting at least one point. You become a Level 2 Expert with one hundred points, and a Level 3 Expert with one thousand points.

See http://www.fixya.com/FAQ.aspx

FixYa Service | Answered on Jan 03, 2014

*Please note that only your Full Name is displayed on the site. Your Nickname is only used to identify your account in our records.
*It is not currently an option to change your nickname.

If you want to add or change your full name, please do the following:
1. Sign in to your FixYa account
2. Click your Avatar on the top right and select "My Account"
3. Click on "My Settings" tab
4. Enter your chosen name in the Full Name field
5. Scroll down and click "Save My Information"

This will change your name on the site retroactively and on all your future posts.

FixYa Service | Answered on Dec 24, 2013


How to Create GREAT Solutions on FixYa

When you answer a question on FixYa it is removed from the Unsolved Queue, meaning that asker is much less likely to receive a second opinion. Therefore, it is important that Experts provide the best solution possible whenever they take on the responsibility of providing assistance.<br> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~<br>Below are three sample solutions of varying quality, to help demonstrate what FixYa considers to be a great solution. These are just examples, and do not necessarily represent the actual product instructions.<br>~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~<br>Question: I think my computer has a virus. What do I do?<br>~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~<br>
Low Quality Solution: run antivirus<br><br>*While this solution could technically be considered an answer, it is very brief and doesn\'t provide anything more than the most basic recommendation. The lack of capitalization also conveys a lack of professionalism and effort.<br> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~<br>So-So Quality Solution: Go to '...' and download antivirus. Run it, then clean up any bad files. <br><br>*This solution is better, and correctly written. However, the url is not hyperlinked and only directs to antivirus\'s main site, leaving the asker with the work of locating the actual recommended product. It also lacks detail.<br>~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~<br>Good Quality Solution: You may have noticed that your system is getting sluggish or that you\'re experiencing more errors. If so, it\'s possible that you do have some sort of virus or malware on your computer. There are several options, both free and paid, to help you resolve this and protect your system from future attacks. While the paid options have more bells and whistles, the free systems are adequate for most users.One of the top free options is ..., which you can download here- ....

  1. Download the AntiVirus Free Version.

  2. Double click the exe file to run it.

  3. Select "Automatic Installation" (unless you are an experienced user and wish to do a "Manual Installation").

  4. Follow the instructions given to you.

  5. When installation has completed, the program will open and you can start a scan of your system. Follow the instructions given to remove any flagged files.<br>
I hope this information will be helpful. Thank you for using FixYa!<br><br>*This solution is very good. It gives the asker some clues to look for, a summary of their options, a product recommendation hyperlinked directly do the download page, numbered instructions on how to install and use the product, formatting to help draw the asker\'s attention to key information, and a friendly thanks for using FixYa. <br>~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~<br> Whether or not you plan to apply as a Premium Expert, you should still make sure to put your best foot forward when providing assistance. Here is a list of some of the top things Experts should/shouldn\'t do when responding to questions:

  • DO provide a complete solution.

  • DO NOT simply give a diagnosis but omit instructions on how to resolve it.

  • DO use correct English, grammar, capitalization, and punctuation. Make sure to use spell check before posting.

  • DO NOT use slang, shortened words, or overly technical language (unless you explain what you mean or you know the asker understands this terminology).

  • DO link to resources on other sites, when applicable.

  • DO NOT post a link as the sole content of your solution (unless it is a product, manual, or driver request), link to competing support sites, or post any links that would be considered spam.

  • DO use formatting (bold, underline, italics, numbers, bullets, and line breaks) to make your solutions easier to read.

  • DO enhance your solutions by adding images (click the toolbar icon that looks like a two blue and pink circles) and YouTube videos (click the YouTube toolbar icon).

  • DO NOT respond to any questions with jokes or non-solutions.

  • DO NOT post Clarification Requests as solutions. Make sure to label them as Clarification Requests.

  • DO NOT simply refer the asker to a repair person or to the manufacturer of their product.

  • DO NOT copy/paste solutions from other Experts, sites, or sources.

  • DO NOT post your email address, phone number, business url, or any other contact information on FixYa (expect for in our Repair Directory or where requested by the site).

  • DO NOT complain to askers about bad ratings.

  • DO NOT EVER be rude to an asker. Doing so damages FixYa\'s credibility and your own, and gives a negative impression of our site and community.

  • DO feel good about yourself. Taking the time to help people is a good thing. Going the extra mile is GREAT. We really appreciate your talents, and thank you for sharing them on FixYa! <br>
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~<br>We hope this information has been helpful to you. If you have any specific questions about how to respond to questions on FixYa, feel free to contact us at experts@fixya.com

on Dec 16, 2013 | FixYa Service

Not directly. They used to have a "marketplace" where people could pay to get solutions from qualified experts, but that system flopped miserably. They also used to have a points store where you could "buy" things with the points you get from answering questions, but that too is gone. Now they're trying this: http://www.fixya.com/pro/landing-page

FixYa Service | Answered on Dec 16, 2013

Contact the Fixya Support Team to get help with your account.

Hope that helps!

FixYa Service | Answered on Dec 10, 2013

Just connect your memory stick to your computer and then browse into the files on the memory stick and copy them to your computer and then you can delete the photos from the memory stick.

Hope that helps!

FixYa Service | Answered on Dec 03, 2013

There isn't anything to uninstall, as FixYa doesn't install anything on your computer. To sign out, click on user name near the upper right corner, then click on "Sign Out."

FixYa Service | Answered on Dec 02, 2013

Hi Wallace - As of todya, you cannot view your own public profile when signed in. You can however sign out and then visit your profile page: http://www.fixya.com/users/wallace-waffle-764

Hope that helps!

FixYa Service | Answered on Dec 02, 2013

Basically the letters, number, and other characters that are on the keyboard. Not the ALT+ combinations. If you're pasting from a word processor, use the "Paste as plain text" option.

FixYa Service | Answered on Nov 21, 2013

You get an email from FixYa, assuming you gave a valid email address when signing up and your spam filter doesn't get rid of it. You can also look at your FixYa home page to see the status on your posts.

FixYa Service | Answered on Nov 16, 2013

This was an issue on the Fixya website. Thanks for posting this problem. The issue has been resolved and your count should now be up-to-date.

Hope that helps!

FixYa Service | Answered on Nov 01, 2013

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