20 Most Recent Arris SURFboard SB5101 Cable Modem Questions & Answers

1. Unplug all wires to modem, for 5 mins.
2. Reconnect all wires and plug it in. Wait up to 5 minutes to see if it works.
3. If not then replace coax cable
4. Replace Ethernet cable.
If none of this works you may need a new modem

Arris SURFboard... | Answered on Jul 13, 2019

Sadly we can not perhaps motorola can.

Arris SURFboard... | Answered on Mar 02, 2018

You can't see well enough to trace, but you want to perform detailed solder work, after burning out contact already?
Perhaps it is time to purchase another unit...

Arris SURFboard... | Answered on Jan 28, 2018

Have you registered this modem with your cable service?

Press the Standby button to reconnect Internet service. Check the coaxial cable at the modem and wall outlet. Check that the USB or Ethernet cable is attached at the modem and the computer. Try to reset the modem by unplugging the power cord from the modem and wait 1 to 2 minutes.

Troubleshooting Tips for Motorola Surfboard Cable Modems ...


Arris SURFboard... | Answered on Jan 21, 2018

Purchase time from a supplier that works in your new area.

Arris SURFboard... | Answered on Sep 12, 2017

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