20 Most Recent Western Digital 500GB ELEMENTS 500 GB USB 2.0 Hard Drive Questions & Answers


Only a suggestion, have you tried an alternative power supple, could be faulty?

Western Digital... | Answered on Jul 20, 2014


support.wdc.com/

Western Digital... | Answered on May 20, 2014


Hi Oscarmegs,
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Western Digital... | Answered on Aug 26, 2013


Can find them on eBay, if you can narrow down on the manufacture date. For the model I had, either Acbel AD6008 OR Asian Power Devices (APD) DA-30C01 work. I ordered a replacement which worked - but my real problem was needing a new hard drive casing. So now I have 2 power cords I don't need...but at least I have my data.

Western Digital... | Answered on May 15, 2013


You have a bad power supply. You can probably get a new adapter for it.

Western Digital... | Answered on Apr 05, 2013


In most computers that are encountered, devices that are plugged into the USB ports are "plug & play" capable. There are numerous scenarios that can turn this function off inadvertantly such as a virus, data corruption or driver changes. In order to fix the issue and make an external device, such as a Western Digital Passport Elite hard drive "plug & play" capable, a user will have to make a few system changes. Click "Start" and "Run," then type gpedit.msc Click on "Administrative Templates," from the tree then click on the "System" folder. Double click on "Turn off Autoplay." Select the "Disabled" option and ensure it applies to all drives. Hope this helps,

Western Digital... | Answered on Dec 12, 2012


click start control panel administration tools computer management device manager look through all of your devices if you see a yellow question mark?or exclamation mark ! or red x
right click to reinstall drivers or


if you can see your usb but its not working
ports(com&lpt)right click update driver


sometimes the wires inside the cable will be damaged due to bending or stretching or placing heavy equipment upon the cable


just replace the cable of the hard disk, when you plugged the external disk drive you got that windows could recognize the USB device change the cable everything should work fine again,
check the USB leads that attach to the motherboard usually red-white-green-black make sure they are securely seated and have no dust build up on them dust will cause static and a lot of unforeseen problems

hope it helps

Western Digital... | Answered on May 16, 2012


Chris, if you are seeing the fans power on OK but the power button is not lit and will not start the system, then there are several possibilities that may cause this:

1. The power supply is not providing the necessary output wattage for the motherboard and processor requirements - this would mainly be the case if you have upgraded or replaced the motherboard and processor. When I have encounter this type of problem the system powered off after just a few seconds until I upgraded the power supply.

2. There is a bad connection from the power switch / led on the front panel to the motherboard - try checking the switch operation with a multi-meter if you have one or else try reseating the connector where it sits on the pins of the motherboard.

3. There is some other component which is preventing the system from starting - you would need to isolate the problem by reducing the system down to a minimal configuration then add components back one by one until either the problem appears or the problem is resolved by reseating the components.

Western Digital... | Answered on Jan 07, 2012


click start control panel administrive tools ,computer management ,device manager look through all of your devices if you see a yellow question mark?or exclamation mark ! or red x
right click to reinstall drivers or
if you can see your usb but its not working
ports(com&lpt)right click update driver
make sure the lead/s that attach to this drive have a secure seating and are not bad/faulty the light on only tells that its getting power it might not be getting enough power you might test the lead/s or
just replace the cable of the hard disk, when you plugged the external disk drive you got that windows could recognize the USB device change the cable everything should work fine again, sometimes the wires inside the cable will be damaged due to bending or stretching or placing heavy equipment upon the cable,
check the USB leads that attach to the motherboard usually red-white-green-black make sure they are securely seated and have no dust build up on them dust will cause static and a lot of unforeseen problems
hope this helps

Western Digital... | Answered on May 08, 2011



click start control panel administrive tools ,computer management ,device manager scroll down universal serial bus controllers you should see a yellow question mark?
right click to reinstall drivers
make sure the lead/s that attach to this drive have a secure seating and are not bad/faulty the light on only tells that its getting power it might not be getting enough power you might test the lead/s or
just replace the cable of the hard disk, when you plugged the external disk drive you got that windows could recognize the USB device change the cable everything should work fine again, sometimes the wires inside the cable will be damaged due to bending or stretching or placing heavy equipment upon the cable,
hope this helps

Western Digital... | Answered on Apr 14, 2011


An external storage-device has four major components:

* the USB cable

* the power-adapter

* the disk-drive inside the enclosure

* the USB-to-disk-drive adapter inside the enclosure.

One of these components has failed.

Try a different USB cable.

Try connecting to a different USB port on your computer.

Try connecting to a USB port on a different computer.

Take a "multi-meter" and measure both the voltage and amperage output from the AC adapter, and compare with the specifications on the label on the adapter.

Open the enclosure, and remove the disk-drive, and then connect it as a "slave" disk-drive in a desktop computer, to see if it works at all.

Purchase a new, compatible, disk-drive, and install it in the enclosure, to "revive" your external storage device.

Get the part-number and serial-number from the label on your disk-drive, and access the manufacturer's web-site, and use "check warranty status", to see if they will replace the device, at minimal cost to you.

Note that W.D. has a "Customer Loyalty" program -- you can buy a new W.D. device, through the W.D. web-site, at a significant discount.

There exist commercial "data recovery" services that can try to repair your device, just long-enough to rescue and copy your files. For example, see: https://services.seagate.com/index.aspx?lng=en-US for a "no data - no charge" guarantee.

Western Digital... | Answered on Dec 12, 2010


Try reseating the RAM modules. If that doesn't work then pull them out one at a time rstarting after each. Put the modules back into the same slots they came from.
If this doesn't help, repost and tell exctly how many beeps and in what sequence as they are diagnosic in nature. Also tell make and model of computer.
Good luck
If this helps you resolve your problem, please
consider giving me a rating of 4 and maybe a
"thanks" It will help me as well. Thank you.

Western Digital... | Answered on Dec 03, 2010

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