20 Most Recent Viking VSM700 Stand Mixer Questions & Answers

On mine, one of the two brushes was NOT advancing to hit the motor armature as it wore. Had no power. Had to take unit apart to get to motor. We spread the metal brush holder slightly with a screwdriver and allowed the brush to slide so it can make contact with the armature. Motor now works fine. Shame on the Viking Company for dropping the ball on this product!!!

You need to remove the motor and find the heat protection fuse on the side of the windings. The fuse is rated at 140 and has a red tip. You might be able to get one from Radio Shack but Viking sells them for $3. Solder into place and take care not to overheat while doing so.

I found one location, but you probably will not like it. McNichols Electric in Detroit, Michigan was where Viking directed me. You can give them a call at 800-562-4226. It will probably cost you $150 to $200 to ship and repair. Very poor customer service on the part of Viking to make you pay 1/3 of the cost of the dang thing to repair something that should not have broken to begin with. I will never buy another viking product.

Contact Viking customer support at vikingrange.com and describe your problem. They can get you the correct part quickly. I looked on their web site for an exploded diagram, but didn't see one. They'll help you with this and I'm sure that the costs associated with repairing your mixer will be minimal.
Best regards, --W/D--

Hi,
The best you can do is to send it right back and make them fix it right... there is nothing you can do with that motor to make it run better..

heatman101

pour a little wesson oil into the attachment holes and work the release while inserting and removing the attachment. Make sure the unit is unpluged. The oil will lubricate the lock mechanism.

I had the same problem the first time I tried to make a small batch of bagel dough (very small!) I had to send it back for repair and wait.....sorry that the news is not better.