Remove the filter out of the ball soak in warm water and washing powder for 30 mins then take it out side and give it a few bangs no wall or something dirt will come out the do it all over then rinse out and let It dry out fully and then give it a go in vac
Hi there, it's Jack at Dyson.
To remove DC24's clear bin from the cyclone pack, first remove the clear bin and cyclone from the vacuum, and press the red bin base release trigger to open the bin base - as if you were emptying the machine. Then with the bin base still open, look at the rear of the cyclone pack for a silver catch - this catch will allow you to disengage the clear bin.
With the clear bin removed, you can use a soft brush or a dry cloth to remove any debris from the perforated shroud. Please note, the cyclone pack should never be washed or submerged in water as this can cause damage to your machine not covered under guarantee.
I hope this helps, but if you'd like any further advice on using or maintaining your DC24, please give our experts a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).
Hi there, it's Jack at Dyson.
DC24's brush bar is engineered to shut off for protection if something jams it. Once you've checked the cleaner head for any obstructions, and removed any threads or hair from around the brush bar, you should be able to reset your machine as shown in our video guide:
It may help to use something like the eraser-end of a pencil to press the red reset button - you should feel a click as it engages.
Please note, the brush bar will never rotate when your machine is standing upright. Make sure you recline your DC24 into the normal vacuuming position before testing it.
I'm confident this will resolve the issue, but if you would like some further advice from our experts, please call us directly on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).
Hi there, it's Jack at Dyson.
DC25's combination tool attaches to either the end of the wand, or directly to the hose cuff for cleaning in confined spaces. This is shown in our Getting started guide:
I hope this helps, but if you need any further advice please call our experts directly on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).
Hi there, it's Jack at Dyson.
DC24's brush bar is engineered to shut off for protection if something jams it. You should be able to reset your machine following the steps shown in our video guide:
You may find something like the eraser-end of a pencil works well to push the red reset button - you should feel a click when it engages.
Please note, the brush bar will never rotate when the machine is standing upright. Make sure you recline your DC24 into the normal vacuuming position before you test it.
I'm confident this will resolve the issue, but if you'd like further advice from our experts after giving this a try, please call us directly on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).
Hi there, it's Jack at Dyson.
DC24 doesn't use a traditional, user-replaceable belt. Instead it has a belt engineered to last the lifetime of the vacuum - it's protected by a sensor which shuts off the brush bar if something jams it. Please don't attempt to dismantle the cleaner head any further than is shown in the User guide, as this could void your Dyson guarantee.
If the brush bar in your machine won't rotate, it may just need to be reset. This is simple to do following the steps shown in our Support video. Use something like the eraser-end of a pencil to push the red reset button until you feel a click.
Please note, the brush bar will never rotate when the machine is standing upright, so make sure you recline your DC24 into the normal vacuuming position before testing it.
I'm confident this will resolve the issue, but if you would like further help or advice after giving this a try, please call our experts directly on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).
Hi Jack, it's Jack at Dyson.
I'm sorry to hear you're having an issue with your DC24. If the machine won't recline when you press the handle release pedal, we'd need to take some further details to confirm what is needed to resolve this. If a repair is needed, we can also confirm if this is covered under our 5-year parts and labour guarantee.
When you have your machine to hand, please call our experts directly on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU). We'll look forward to speaking with you.
Cut off the old plug end with wire cutters. Next, strip off the outside cover of the cord about and inch off. This will expose the black and white wire inside. Then strip off the coating on the black wire and white wire. Take your new plug end and slide the plug over the cord. Use a phillips screw driver to wire the black and white wire to the terminals.
This is often caused by overheating and overheating is often caused by blocked filters. Wash the filters and let them dry naturally (do not put back in the machine until they are fully dry). The machine may work once it has been allowed to cool down properly. Also check the fuse in the machine's plug.
They can cut out due to overheating. Although you say you have 'cleared' the filters, they should ideally be washed as they can clog with very fine dust and cause overheating due to lack of air flow. Once a machine cuts out due to overheating it can take maybe half an hour (or longer) to cool down enough to work again.
Hi there, it's Jack at Dyson.
If your DC24 doesn't seem to be picking up as well as it should be through the hose, it's likely you have a blockage somewhere in the wand, hose or airway. Our online Support guide should help you resolve this with some simple troubleshooting checks:
http://www.dyson.co.uk/support/dc24new/dc24-multi-floor/maintaining-your-dyson-machine/how-to-remove-a-blockage-wand-and-hosedc24
DC24 has two lifetime filters which should be washed at least once a month. Use cold water without detergent, and allow both filters to dry completely for at least 24 hours before replacing them:
This should resolve the issue, but if you'd like further advice after giving these steps a try please give us a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).
dyson vacuum cleaners have a fine screen filter that looks like a white plastic ring with a fine screen this needs to be cleaned or your vacuum cleaner will not suck.
see filter in video http://www.youtube.com/watch?v=8TUi7xJQ82c
