20 Most Recent KitchenAid Architect® KEMS378S Electric Oven Questions & Answers


Good Question. I work on all brands of appliances, and I swear by KitchenAid-Whirlpool appliances. That being said, I do not recommend oven-microwave combinations, because the ovens will last 30 to 40 years, but the microwaves start having major repairs from 6-10 years on. I would bite the bullet and put in a separate Panasonic microwave (with an inverter) and a seperate KitchenAid Oven. You also need to install a 2000 Joule or higher surge protector, for your microwave oven. Panasonic microwave ovens are better than the KitcheAid ovens at this time.
I would suspect that the touch panel-control board failure may have been caused by the repairman, just because the timing is a little too close to the mag repair. No way to tell you for sure, and I myself have had control board failures the same day that we changed a light bulb, so anything is possible. Usually a factory defect is going to show up before 8 years. In the last 4 years in the greater Seattle area, 70 - 80% of our business is from power surges hitting the electonics in the different appliances, so this could also have been what has caused your repairs. On a 240 volt Oven, the only way to protect it from power surges is to have a whole-house surge protector installed on your house electrical panel. You still need to have individual surge protectors, above 2000 joules, for your appliances that are 120 volts. Good Luck, Appliance Specialists

KitchenAid... | Answered on Jul 09, 2018


"I get a "Door" message when I try to start it. The Message only shows when I try to set the time with one of the function buttons, like and dosent work

KitchenAid... | Answered on Jan 07, 2014


This sounds like a blown thermal fuse, a common problem. What model oven was this?

KitchenAid... | Answered on Jul 16, 2011


There is a cooling fan that turns on automatically, whenever it senses heat. So that might explain it.

Oven repair in Santa Ana, CA
Appliance repair in Santa Ana, CA

KitchenAid... | Answered on Jan 25, 2011


Common Problem, design defect allows moisture or corrosion on terminals, to cause this problem. Two ways of repairing this. 1: Plug probe in, hang probe out the door, input 160 degree probe temp, turn convection bake to 450 degrees and let it bake for a while. Turn unit off, unplug probe and test to see if the problem is resolved. If it is moisture, the high heat bakes out the moisture and resolves the issue. We have also had some luck with a hair dryer blowing on the probe receptacle to dry out the receptacle. 2: You can pull the entire unit out of the wal with the power off at the circuit breaker, remove the backing panel, and disconnect the wiring to the probe. Some units you have to remove a side panel instead. You won't be able to use the probe in the future if you do this, and you do have to insulate the wires terminals or plug. As always, if you don't know what you are doing with electricity, call a technician to do this repair, it is better to be safe. Also as an aside, I work on all brands of ovens and we find that the Kitchen Aid models have the fewest repairs and the greatest reliability, everybody has design defects and most of the other brands have deliberately built in these defects for faster replacement. The only advice on the Kitchen Aid units that I recommend is that when you do replace it that you buy a separate oven and seperate microwave oven. Most microwave ovens are only lasting 8 to 15 years before major repairs, yet the ovens last 30 to 40 years. Good Luck, Appliance Specialists

KitchenAid... | Answered on Jan 03, 2010


Hello Susan Bailey,
Typically "THEY" do...
It would be really great to know if we are talking about a USA domestic product...
or another NATIONALITY.
Other countries normally have FUSES in the
appliance cords.

Find your MODEL NUMBER and go to a PART/SPARES
supplier ( I like appliancepartspros.com )
-> appliancepartspros.com
If this is a "MICROWAVE" the FUSE will start popping because the MAGNETRON has deteriorated
and is CONSUMING it's own energy.

I can be a LOT MORE specific if you provide a
model number (pretty please).
Read minds... Cannot rally do...!!
https://en.wikipedia.org/wiki/Carnac_the_Magnificent

KitchenAid Ovens | Answered on Jun 25, 2019


Possible Solutions

Reset power to the product:

There may be a problem with the Oven Appliance Manger Control or the associated wiring.
  • Power unit down by turning off the circuit breaker(s) for one (1) minute.
  • Power unit up by turning on the circuit breaker(s).
  • Monitor the oven for one (1) minute to ensure the error code does not display again.
  • Verify oven operation.

Still need help? Call or schedule service.

KitchenAid Ovens | Answered on Feb 02, 2019

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