Top 20 Sony Cyber-shot DSC-W170 Digital Camera - Page 3 Questions & Answers


Hello

Thank you for using FIXYA!!!

This is a suggestion. If you do not feel comfortable trying it, you will need to take the unit to your nearest service centre. Feel free to let me know if you need any assistance.

The problem might be that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the probability is that you will have to get it fixed by a professional.

Use these at own risk as it may further damage the camera.

Firstly , try connecting your ac adapter or usb cable.

Try holding the shutter button while switching on the camera.

Look at the lens , and if some of the lens 'circles' is misaligned or not concentric then try wiggling it (while holding camera lens down).

Try gently pushing or pulling the lens when it extends but this is risky as it may cause the lens barrel to slip out of its guidance system.

Another way to do this is to place the camera lens down on a hard surface and then power it up. Be sure to use a soft cloth or something similar as to not scratch your lens or casing. Let the lens push the camera up and down a few times and sometimes the little resistance provided by the camera is enough to get things going again.

Try hitting your camera near the lens on the body with the soft tissue on the palm of your hand.

Other than that , I would take the camera to a repair centre for a evaluation to see if it would cost more to repair than to replace the camera.

If it is still under warranty I would suggest you take it in before trying any of these steps and remove any off-brand batteries or accessories as some stores are really fussy about warranty repairs on camera's with non-brand accessories.

You can also have a look at THIS link.

Hope the advise is useful. please do not hesitate to let me know if you need any further assistance. Also, please be so kind to let me know if you found this helpful.

Regards
Andrea

Sony Cyber-shot... | 94 views | 0 helpful votes


Connect your card to a PC.
Then goto file explorer and explore your card for files, enable hidden and system files options from
Tools > folder options > Tab "View" > 1) uncheck "Hide protected operating files" and 2) check box "Show hidden file and folders".
This will enable you to see any hidden files as there are some viruses which hide the files on a memory card. As soon as you are able to see your files copy them to a new folder on your desktop.

Sony Cyber-shot... | 121 views | 0 helpful votes


Yes! it can be fixed, but to fix it correctly it will need to go to a camera technician, he must dismantle the lens housing and clean out the dirt and grime that has built up. The job will be on the pricey side, probably would be wise to get an estimate before you commit.

Sony Cyber-shot... | 93 views | 0 helpful votes


Most likely what is wrong is that the lens cover has become sticky, or clogged. Have you spilled a soda, etc. on it recently?
The best thing to fix this would be to aim a canister of compressed air directly in-between the lens fover and the lens, blowing anything out. If this doesnt work, then manually push the cover back with your fingernail and try again with the compressed air.

Sony Cyber-shot... | 133 views | 0 helpful votes


Press HOME to bring up the main menu. Use the cursor buttons to select Settings (the toolbox icon) and press * in the center of the cursor pad. Select Language (the "A" icon) and press *.

Sony Cyber-shot... | 64 views | 0 helpful votes


The lens cannot be disassembled except at a repair facility. Be prepared to pay almost the cost of the camera.

Sony Cyber-shot... | 67 views | 0 helpful votes


Press [HOME] to bring up the main menu. Use the cursor buttons to select Settings (the toolbox icon) and press * in the center of the cursor pad. Select Language (the "A" icon) and press *.

Sony Cyber-shot... | 64 views | 0 helpful votes


have you tryed brand new battertys

Sony Cyber-shot... | 69 views | 0 helpful votes


did u ever get a solution. Mine does the same thing

Sony Cyber-shot... | 37 views | 0 helpful votes


It's highly unlikely a virus is on your camera. Try using a separate card reader to download your pictures. typrice_45.jpg

Sony Cyber-shot... | 281 views | 2 helpful votes


Hi,

The best way, removing the memory card from thecamera and plugging it into a card reader. (Either you connected via USB orFireWire and won't run down your camera's batteries.) It will be faster than connecting the camera to the computer. Once the cardis plugged in, it will appear to your computer as a removable drive. Now youcan get copy paste facility. You can easily copy pictures from the card to thecomputer's hard drive.

Hope this helps,

Sony Cyber-shot... | 41 views | 0 helpful votes


The lens error is due to failure of the lens control system. You can remove battery and card replace battery and while switching on tap the lens hood on your hands so as to disengage any dirt or mechanism being struck.
Use some air to blow between the lens to dislodge any sand particles struck inside. If none of these works then you can think of taking consensus with the service centre.
get estimate before you decide. It will be good to have it checked at the Sony service as you do not have to run around for spares.

Sony Cyber-shot... | 73 views | 0 helpful votes


Having gone over two months without a response to my query, I assume my suggestion to use a card reader solved the problem.

Sony Cyber-shot... | 37 views | 0 helpful votes


You cannot do this with the camera itself. However, you can use a card reader to connect the memory card to your computer and use a program to piece together the files, whose data are still present on the card (providing you stopped taking photos, of course).

The best program to use is called PhotoRec and you can find it here. It's free, released under the GNU licence.

Save any photos you recover to your computer... not to the card itself.

Sony Cyber-shot... | 61 views | 0 helpful votes


Hi,

I Hope the steps below should be helpful in fixing your camera issue.

Fixing a Lens Error on a Digital Camera

This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include "E18 lens error", or "lens error, restart camera". Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.
The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous intreriors). Once these materials work their way into the lens mechanism, that's all she wrote. I have many Canon's, and NEVER use a case for this very reason.
A camera owner that suffers this problem may have no recourse for having the camera repaired. Many camera makers will not honor repairing this problem under warranty as they claim it is due to impact damage to the camera, or sand or debris getting into the lens gearing mechanism (neither of which is covered under warranty). The quoted repair cost is usually close to or more than what the camera is actually worth.
Fortunately, about half the cameras that suffer this failure can easily be fixed by one of the following methods. None of these methods involve opening the camera, although some have potential to cause other damage to the camera if excessively done. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.
The methods are listed in the order of risk of damaging your camera. Thus make sure you try them in the listed order. And remember, these fixes (especially #6 and 7) should only be considered for a camera that's out of warranty, who's cost of repair would be excessive, and would otherwise be considered for disposal if unrepaired:
Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.
Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.
Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particals that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.
Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.
Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in "no heat" setting, or sucking the gaps with a vacuum (careful with this one).
Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.
Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.
Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.


Regards,
Ron

Sony Cyber-shot... | 16 views | 0 helpful votes


Your camera most likely has a lens error, this is such a common fault that I hope you don't mind me pasting my stock generic answer below. No point in reinventing the wheel!

Stuck lenses are probably the most common reason that compact digital cameras get thrown away, but there's a fair chance of recovering use of your camera again

The fault is commonly caused by dirt or grit blocking the mechanism, or due to it having suffered a recent fall. Another common cause is that the camera was in a pocket or bag and the power button accidentally activated and tried to open the lens against resistance. The mechanism may have simply become dislodged or there may be parts which have broken.

If your camera is still under warranty and has definitely not been subject to misuse then contact the Sony service department in your country to find out about a free repair. If the warranty has expired though a professional repair will far exceed the cost of replacing your camera. You will therefore have nothing to lose by trying to fix this yourself.

Please click here and you will be taken to an excellent article provided by the Camera Repair website. For the most part, you'll be guided on how to physically manipulate your camera to try and clear the fault.

If the link doesn't work then cut and paste the following address into your browser:-

http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html

Good luck, I hope you manage to use this information to fix your camera. Please take a moment to rate the free answer I have provided for you and any testimonial which you might wish to add is always welcome!

Sony Cyber-shot... | 269 views | 1 helpful votes


usb cable ,,or if ur camera has any video cables that came withit,,,

Sony Cyber-shot... | 113 views | 0 helpful votes


This camera doesn't have an superimpose option. However, you can transfer the pictures to the Computer, then insert the date and time on the pictures using the supplied Software(PMB) or you may also use paint.

Sony Cyber-shot... | 325 views | 2 helpful votes


Use Google Translate.

Sony Cyber-shot... | 35 views | 0 helpful votes


Hello

The problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the probability is that you will have to get it fixed by a professional.

Use these at own risk as it may further damage the camera.

Firstly , try connecting your ac adapter or usb cable.

Try holding the shutter button while switching on the camera.

Look at the lens , and if some of the lens 'circles' is misaligned or not concentric then try wiggling it (while holding camera lens down).

Try gently pushing or pulling the lens when it extends but this is risky as it may cause the lens barrel to slip out of its guidance system.

Another way to do this is to place the camera lens down on a hard surface and then power it up. Be sure to use a soft cloth or something similar as to not scratch your lens or casing. Let the lens push the camera up and down a few times and sometimes the little resistance provided by the camera is enough to get things going again.

Try hitting your camera near the lens on the body with the soft tissue on the palm of your hand.

Other than that , I would take the camera to a repair centre for a evaluation to see if it would cost more to repair than to replace the camera.

If it is still under warranty I would suggest you take it in before trying any of these steps and remove any off-brand batteries or accessories as some stores are really fussy about warranty repairs on camera's with non-brand accessories.

You can also have a look at THIS link.

Hope the advise is useful. please do not hesitate to let me know if you need any further assistance. Also, please be so kind to let me know if you found this helpful.

Regards
Andrea

Sony Cyber-shot... | 123 views | 0 helpful votes

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