It's not easy to fix this problem, because these locks do not shim open and it's not obvious how a person could figure out the old combo. I was able to loosen and remove the security screws, disassemble mine and repair it. They are very tricky to reassemble and it took me hours to find the spring that was out of position. The root problem was the lock did not clear when the shackle was pushed in. Until I figured that out, it would take up to 30 tries to get it open. The security screws are Metric - so you can replace them with regular screws until you get it working. If you do open the case, there are a lot of small parts inside, including a bunch of springs.
Make sure you push the shackle down firmly to clear the lock and try the combo again. It is possible to open it by trial and error, but not easy. I have removed the security screws and repaired one, but it was tricky to reassemble. The problem with mine was a spring that slipped out of position and the lock wouldn't reset correctly. There are a lot of parts inside, so chances of getting it to work correctly are not good unless you're really good with complex mechanisms and puzzles.
I would recommend taking the deadbolt back to wherever you purchased it from and exchanging it for a new one. It sounds like you got a defective unit.
Just so there’s no confusion, this website is a general question-and-answer site for anyone who needs help fixing something. It’s not the customer service website for the manufacturer or retailer you got your deadbolt from. I do not represent the manufacturer or the retailer. I’m just a random guy on the internet trying to help out. :)
If it is not fixed to the wall , drop it on a bed holding the opening dial and as it bounces open it . It took me a couple of goes to get it right but it works
A friend had a similar issue with his lock. After taking the back plate off I found that silver arm that locks into the door handle cam had lost a tiny c clip and come apart. One I reassembled both parts of the arm on the retaining peg using the c clip and put the white spacer ring on top everything looked right. Reassembling the gear section while keeping the round handle return spring from popping off was challenging.
While leaving the lock open, proceed through the combination. When you're done, stick a screwdriver or something similar in the hole and pry the locking mechanism back. Once it is out of the way you should be able to lock it again.
You can open them faster with a rare earth puck magnet that you can putting the combination digits in.
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There are also this type of attack but the Lock Picking Lawyer shows the workings. The magnet pulls the solenoid in the same way. It is a low skill attack.
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A friend had a similar issue with his lock. After taking the back plate off I found that silver arm that locks into the door handle cam had lost a tiny c clip and come apart. One I reassembled both parts of the arm on the retaining peg using the c clip and put the white spacer ring on top everything looked right. Reassembling the gear section while keeping the round handle return spring from popping off was challenging.
