20 Most Recent Western Digital My Book Essential 1TB External USB 2.0 Hard Drive Questions & Answers

It is possible your external drive is formatted using FAT32. You need to need to format it to NTFS. Windows XP caps the file size for transfer and will not move them if they are over 4Gigs if I remember correctly.

Make sure you have saved all of your files onto another drive or onto your computer temporarily before you do the next step. The next step will erase all of the contents of your hard drive and you will not be able to get them back.

Also, before you

Go to My computer and right click on your external drive then click on properties. Look at the File System and if it says FAT32 or anything other than NTFS then you will need to do the next step. Again, backup your external drive contents before anything else.

Go to My Computer, right click on the drive and then format it and make sure you choose file system NTFS. You can also choose the quick option to speed things up. Once complete you will be able to transfer large files to the external drive. Hope this helps.

Western Digital... | Answered 2 days ago

You don't say what Mac OS version you're running or many other details, but try running Disk Utility or Disk First Aid, normally in the Utilities folder, and see if it can repair anything.

It sounds like the drive is failing or has already failed.

PS: That Mac G4 is well past its prime. :-(

Western Digital... | Answered on Oct 12, 2017

It sure sounds like the HDD has failed.

Western Digital... | Answered on May 17, 2017

Typically this occurs when the permissions on your drive have been changed. Do a search on "resetting permissions" on your external hard drive that is specific to the operating system you are using. There are paid programs that can do this but don't be afraid to is a command shell window to carryout this task (this is a window where you actually type in commands with extensions like DOS in the old days). All tutorials out there will show you exactly how to open this shell window and what exactly to type in as a command. If you are not wanting to try then ask somebody you know that is computer savvy to help you out. It's only one command but once started may take sometime to complete depending on the size of your drive and how many files are on it (could take hours).

Western Digital... | Answered on Mar 16, 2017

you can try data recovery program like asoftech data recovery. you can download the software from

Western Digital... | Answered on Nov 13, 2015

Firstly,recover harddrive datawith data recovery software.Then you can format it withlow level of format tool. For hard drivedata recovery software, I have a professional one on my computer that canrecover data after deeply scanning your hard drive to look for lost data due todrive crash, system sabotage, virus corrupted partitions, etc. You can downloadit and scan your hard drive for free to preview whether your data can berecovered. Get it from http://www.any-data-recovery.com/product/datarecoveryprofessional.htm You can use this software to format yourdrive: http://www.softpedia.com/get/System/System-Miscellaneous/Any-Drive-Formatter.shtml

Western Digital... | Answered on Sep 02, 2015

Why would you?

The date should be on the top sticker though

Western Digital... | Answered on Aug 13, 2015

Ok this fix will erase all Partitions on the drive, Make sure you have all data back'd up.
Open Command:
Go to Start menu > All programs > Accessories, right click on Command Prompt and select Run as administrator. Or Type cmd in Start menu search box and hit Ctrl+ Shift+ Enter.
You should have a black MS-DOS prompt on your screen. Type DISKPART in and press enter. Another window will open
Type: list disk It will the display list of devices with memory storage. Find your disk, It should be in a Table(kinda). You have to locate it by its size. so look for 1TB(1000GB) In this Example its Disk 2, yours may differ.
type in: Select disk 2
Wait for one command to complete before running another
You should be left with a working FAT32 Device :P
Regardz Sinn3D

Western Digital... | Answered on Jul 19, 2015

You will need the smartware disk that comes with the drive to connect to a PC and remove the password protection! If you do not have the disk try downloading from the WD website.

Western Digital... | Answered on Jul 18, 2015

I'm sorry to say that this may be due to a corrupt HDD. WD Hard drives tend to die far too fast (I know too well unfortunately).
If this is under warranty, I would call up WD support service for a free replacement.
If you want to take more invasive steps, I will be happy to help you try and recover your files.

Western Digital... | Answered on Apr 07, 2015

Your WD HDD have been attacted by viruses for your computer or outside computer where you used it last. Make sure that you have an up to date antivirus software, scan your computer or the external hard drive, explore your computer, go to tools - folder options under view files & folders select show hidden files and folders apply and ok it.

Western Digital... | Answered on Mar 02, 2015

First of all - STOP using your WD drive immediately! If you continue using the disk drive, you significantly increase the risk that the files you want to recover will be lost forever due to overwritten. Every new file or action will take up more "free space" and reduce your chances of retrieving your deleted files from WD. So really, you need to act quickly.

The next step - get a good HDD data recovery software to retrieve the data as most as possible.

Learn more from: http://www.western-digital-data-recovery.com/

Western Digital... | Answered on Feb 27, 2015


It seems that your WD hard drive is corrupted so
you are unable to access the stored files. But there is no need to worry since
it is very easy to recover data from corrupted WD partition by using Western digital partition recovery
software. Couple of days ago, even I was stuck under similar problem I tried
this software which really helped me to retrieve all my lost data.

All the best,

Linda William

Western Digital... | Answered on Jan 21, 2015

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