20 Most Recent KitchenAid JavaStudio 14-Cup Programmable Coffeemaker - Onyx Black Questions & Answers

Hello, this is Ava with Think Crucial. You may find the User's Manual for your Kitchenaid model by clicking the link below. http://kitchen.manualsonline.com/manuals/mfg/kitchenaid/kcm111ob_1.html You can purchase a wide variety of high quality appliances replacement parts direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10 https://www.thinkcrucial.com/collections/appliances I hope this was helpful. Ava B. Think Crucial Customer Care http://www.thinkcrucial.com/

The manual that came with my coffee maker (same Kitchen Aide & same ERR2) says if pushing the on/off button a few times to reset it doesn't fix it, it's probably an electrical problem. It comes wirh only a 1 year warranty (mine's about 2 years old). If your maker is less than 1 year old you can call 1-800-541-6390 (M-F 8am-8pm, Sat 10am-5pm Eastern time) for a replacement. Otherwise, you just have to get a new coffee maker. I found no instructions to send it in to get it repaired.

Manuals and exploded parts views are available for all Kitchenaid appliances at http://www.kitchenaid.com

Select "Customer Care" in the upper-right hand corner of the main page.

Select "Locate Manuals and Guides."

Type in your model number exactly as it appears on the bottom of the unit itself. The model number should appear on a white sticker, starting with "MOD: KCM" with additional characters to follow.

An ERR 2 may be cleared by a simple reset of the coffee maker. This means unplugging the unit and plugging it back in. When powered back on, select a brew function to see if the error reappears.

If it does, ERR 2 indicates an internal error with the computer of the warming plate. This may be covered under Kitchenaid's 1 Year Hassle Free Warranty. I would advise you to call Kitchenaid Customer Service to see what options are available to you. Repair is not recommended, as it is not cost effective for the company or the consumer.

Their toll-free telephone number is 1-800-541-6390.

An ERR 2 may be cleared by a simple reset of the coffee maker. This means unplugging the unit and plugging it back in. When powered back on, select a brew function to see if the error reappears.

If it does, ERR 2 indicates an internal error with the computer of the warming plate. This may be covered under Kitchenaid's 1 Year Hassle Free Warranty. I would advise you to call Kitchenaid Customer Service to see what options are available to you. Repair is not recommended, as it is not cost effective for the company or the consumer.

Their toll-free telephone number is 1-800-541-6390.

Isopropol Alcohol is the wrong product for that issue. It is a pure alcohol solvent. I have two ideas, and the smell is probably from having water sitting in it an eventually drying out and fusing to limescale. I descale my machine every 6 months. I use CLR. https://www.google.com/search?q=kitchenaid+coffee+machine+descale CLR https://www.google.com/search?q=clr+coffee+maker The other product you might try is 5% Hydrogen Peroxide which is a non toxic, organic bleach. https://www.google.com/search?q=hydrogen+peroxide+to+clean+coffee+maker ..

The "percollator" column has become dislodged from the heating element. You may be able to see the tube in the water tank and move it back over the heating element. If you can't understand this info, then it is not for you to do it yourself.

You will need to investigate the reason that it's not heating. Check the element and the thermal fuse that should be on the element for continuity. If the fuse has failed replace it and try it again. If the element has failed you may be looking at buying a new coffeemaker.

Probably the device has calcium built up in it. Do a proper flushing round of at least 500ML (around 15 flushings) or do the "Decalcify" program with the needed tablet for the machine.

Either the scale has not been removed or the sensing circuit has failed. From Kitchenaid, signs a coffee maker needs cleaned; 1, Cleaning indicator light comes on (select models) 2. Excessive brew times 3. Gurgling or other unusual noises during the brew cycle. So ignoring first condition, does it exhibit either of the remaining two? If yes, then likely remaining scale. Try letting descaling agent set, up to max period stated by mfg, then start clean cycle. If no, possible sense failure.

Leaking water from bottom of unit during brewing:

• Verify that the water is leaking from the bottom of the coffee maker and not just running down the back during filling and pooling underneath. (Look under coffee maker - without lifting - to see if water droplets are hanging from bottom of unit)

Resolution: If verified that water is leaking from bottom of coffee maker Contact Us for further assistance. https://www.kitchenaid.com/service-and-support.html

There is a blockage in the drip tray or inside the cavity where your coffee goes, give it a good clean out

You don't say if there is any water flowing along with the loud noise. If there is none then my suggestion would be that it's a dry water pump so you will need to force some water up the clear pickup tube into the pump while it's making that loud noise. The pump valves will be dry.

Shame we don't know what model you are talking about.

You will need to test for where the power stops & check the fuses on each boiler for continuity. If you find any blown then replace the thermostat on that boiler along with the fuses. The thermostats are different rating for each boiler, don't mix them up. It's highly unusual for both boilers to fail at the same time. Occasionally one of the boiler elements can fail, there are 2 elements on each boiler, check them for continuity. If you have any boiler leaks then replace all the seals on that boiler, the steam one is the one most likely to leak. Buy your own seals using the old ones as samples from someone specialising in O ring supply. There are 5 seals on each boiler. Do not purchase rubber or silicone seals, only use Viton seals, they are high temperature.

You need to replace the boiler top that includes the elements. When one element has failed the other one stops as well if it is included in the circuit, it's the same as having a broken wire.