20 Most Recent Western Digital Passport 160GB External USB 2.0 Hard Drive - Black Questions & Answers

right click START ,choose properties,choose taskbar then customize ,and select power surge...and select ALWAYS HIDE

this way you get rid of the pop-up message and just don't worry about it :))
Delete all the USB ports in the devices manager, 
then restart the computer to let XP install all the USB ports again. Then go to the first USB port and right click on it and go to properties. Then on the advance tab click on do not show warnings

Western Digital... | Answered on Jan 19, 2018

Could be a hard drive logic board issue since the computer bios recognizes the drive but the computer operating system does not. Not good.

Western Digital... | Answered on Jun 25, 2017

Before deciding if you have to check your computer or the disk, you might want to try this pasport on another laptop. If the same problem occurs, change the USB cable with a new (short) one and see if the problem is still there. If it is, then the drive is fried. You may want to take the disk out of the passport, hook it onto a desktop system using the sata bus of the drive and try recover programs like recuva or similar to retrieve the data.

Western Digital... | Answered on May 11, 2017

CardData Recovery can recover data from all camera flash memory cards includingCompact Flash Card (CF), Smart Media Card, Secure Digital Card (SD),Multi-Media Card (MMC), XD Picture Card (XD), Micro Drive, Sony Memory Stick(Duo, Pro), as well as removable storage including Zip disk, USB drives andHard drives. Recovery of files is also possible even when drive has beenformatted.

Western Digital... | Answered on Apr 22, 2014

click start control panel administration tools computer management device manager scroll through all of your devices

if you see a yellow question or exclamation mark ? ! or a red X you will need to update the drivers for this device right click select update driver/reinstall driver

if you can see your usb device but its not working scroll to Ports(Com&Ltd) right click to update driver

if you computer came with a motherboard disk the drivers could be on it

or you might have to download them

rather doing a driver hunt which can take hours


it might take some time being a freeware driver solution

note: it will find all of your outdated drivers

this is a free driver solutions
they will automatically search for and find the correct driver
also at cnet
on the home page you should see a search tab just type in what you are looking for
IE: motherboard name sound drivers
you might have to try a few times to get it right


Windows 2000/XP/Vista/7/8 free driver program

free program, paid update available

hope it helps

Western Digital... | Answered on Jun 26, 2012

I would go to .....www.wdc.com and download their diagnostic software for Windows and run a test on the drive.


Data Lifeguard for Windows is what you want

Western Digital... | Answered on Aug 15, 2011

if its old it may have suffered an electrical death

Western Digital... | Answered on Aug 09, 2011

Hi there and welcome to Fixya!
This error indicates that the processor is not able to communicate with your External Hard Disk.
I'm pretty sure you've already tried connecting the External Hard Disk to a different computer. If not, this is the best time to do it to isolate the issue. If you're having the same issue with other computers, then the problem lies with the External Hard Disk. There's a possibility that it's damaged, corrupted or infected by a virus. If it's still under warranty, get assistance with the manufacturer. If it's not, try checking the cable for any physical damaged, or better yet try a known good working cable.
Also, try restarting the computer when the External Hard Disk is connected to see if the computer can check its volume during the reboot. If the External Hard Disk failed to load after restarting, it is a possible virus issue. I would suggest running the most up-to-date antivirus software that you can find to scan your system and the external hard disk itself.

Western Digital... | Answered on Jun 29, 2011

Try using a different usb cable.

Western Digital... | Answered on Mar 08, 2011


1. To copy your files before you start the fixing part you can try this FREE download:
http://roadkil.net/unstopcp.html (Unastoppable Compier that I use in my business and saved many of files for me)



Then after you have copied all your files you can format the drive without any problems. If you still get issues reading or writing to the drive after format, go t ocommand prompt under accesories and then run as administrator.

In command prompt you can do type the following and press enter: "chkdsk f: /r ("f:" being the hdd drive letter)

This will chack and repair sectors on the disk

Hope this helps

Western Digital... | Answered on Feb 03, 2011

The Passport has four major components:

* the USB cable

* the power-adapter

* the disk-drive inside the enclosure

* the USB-to-disk-drive adapter inside the enclosure.

One of these components has failed.

Try a different USB cable.

Try connecting to a different USB port on your computer.

Try connecting to a USB port on a different computer.

Take a "multi-meter" and measure both the voltage and amperage output from the AC adapter, and compare with the specifications on the label on the adapter.

Open the enclosure, and remove the disk-drive, and then connect it as a "slave" disk-drive in a desktop computer, to see if it works at all.

Purchase a new, compatible, disk-drive, and install it in the enclosure, to "revive" your external storage device.

Get the part-number and serial-number from the label on your disk-drive, and access the W.D. web-site, and use "check warranty status", to see if W.D. will replace the Passport, at minimal cost to you.

Note that W.D. has a "Customer Loyalty" program -- you can buy a new W.D. device, through the W.D. web-site, at a significant discount.

Western Digital... | Answered on Nov 07, 2010

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Okay , so there are some steps to figure out what is wrong with your external.

Firstly , if your computer makes a sound when you plug in your external , go to Start-Control Panel-Administrative Tools-Computer Management-Disk Management , and see if your external drive is listed here with your local drives. If it is listed , right click on the drive and change the drive letter to make it appear in "my computer".

If your drive does not make a connection sound when connecting to your computer and also does not show up , please follow the next step.

Remove the hard drive from the casing if possible and install it in your computer case or another external case.If the drive works , the problem is with the casing and you can ignore the drive.

Now , if the problem is with the casing , there are still 3 possibilities.

  1. The USB cable between the drive and the computer may be damaged.
  2. The circuit board which connects your drive to the interface of the external may be blown.
  3. The power supply (if applicable) may have a blown transformer.
The latter is the easiest to diagnose , does your external light up at all when you plug in the power? If not , then this is probably your problem. On the bottom of the adapter is a label which you will be able to use to have a new adapter made at your local electronics shop and this will cost about $30 max. They will also be able to test the adapter with a clamp meter to see if this is really the problem and this should be free.

The second component you want to test is the USB cable. If you have a printer , swop out the cables and see if your printer functions normally. Most externals use the same connector so you should be able to test it in this manner. If the cable works go on to the last step. If the cable is defective , replace it with a new one which you can find for about $10 at most electronics and chain stores.

The last component to test is the circuit board. This is a bit of a grey zone as you probably won't be able to spot the blown component unless it failed really badly. With the casing already opened , locate the external's circuit board and check to see if you have any blackened components or fluids leaking from some components. If all the other components of the external worked perfectly , then this is the faulty part. It is not really economical to replace the circuit as most of the time it is out of production by the time you need to replace it and it still costs a lot even if it is available so if your drive is working perfectly when connected via sata or IDE on your computer , the best is to buy a new casing and place your old drive in the new casing.

A casing costs about $50 and you could get it at most tech shops and big chain stores like Best Buy.

I hope this solves your problem and please reply if you need more help.

Kind Regards

Western Digital... | Answered on Sep 27, 2010

Here you go, -


Get the drivers from above.

Vista, suggest that you upgrade to Windows 7, or downgrade to XP. Both operating systems are more reliable than Vista AND you won't get this kind of issue. Seriously, Google fight Vista Problems vs XP or Windows 7 problems.



Western Digital... | Answered on Jun 13, 2010

Base from the description of your problem this is a sign of drive failure already, but there's still some way that you can do to get the data inside it and do a full recovery. The next thing that you can do here is to physically take out the drive from its case.enclosure then connect the drive directly to a computer and that way the drive should be recognized by the system and you can do get all the data inside it, but if still not detected by computer even when connected directly to it I suggest you take the drive to a data recovery center near you and have them recover all the data inside it.

Western Digital... | Answered on May 24, 2010

you can see your hard drive in device manager, right click on my computer>select properties>click on Hardware tab>select Device manager> in this window you can see disk driver.

Western Digital... | Answered on Apr 03, 2010

yes you can, just give the backups different names

Western Digital... | Answered on Jan 29, 2010

Yes, that is possible. Normally what a backup does, is create a folder where it stores it's configurations and the data. If you create another backup and you name the backup differently, it will create a second folder.

Having said that multiple backups from the same PC, to the drive is also possible, because you create a profile for each backup and as long as the profile name is different it will not effect the other.

Western Digital... | Answered on Jan 26, 2010

install drivers or check the jumper setting of exthdd

Western Digital... | Answered on Sep 08, 2009

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