20 Most Recent Maxtor OneTouch 4 500GB External USB 2.0 Hard Drive - Page 6 Questions & Answers

You really need to provide more info. Basic Troubleshooting:

-Check all connections (Ethernet, Power, USB, etc)
-Install the appropriate driver for the device, usually included on a CD
-Double Check compatibility with your system (system requirements usually on packaging of product)
-If you haven't rebooted since you set it up, then reboot, this fixes a lot of things
-Try the product on another computer
-Try different cables/ports on the comptuer.

If nothing works, then send it in if it's under warranty or contact a professional service.

Maxtor OneTouch... | Answered on Apr 04, 2010

Connect it to another pc. If even there it doesn't work then it's dead, junk it.

Maxtor OneTouch... | Answered on Mar 29, 2010

Access http://www.maxtor.com and click "support" and download the file(s).

Maxtor OneTouch... | Answered on Mar 26, 2010

Go to the maxtor site and download the windows 7 patch

Maxtor OneTouch... | Answered on Mar 13, 2010

If you have "Dropped" this drive & after that it doesn't "GO" any more, then, Undoubtably the "Heads" have "Crashed" into the "Platter" this is Terminal.... Seldom will you "Recover" from this. As there is Physical damage to Both the "Reading Heads" & the "Platter". In saying all that though I guess one has to try, just don't be too disappointed if you don't recover much. anything.
These drives are either IDE or SATA as such they would simply plug into the PC's relevant Data Cables and Power plugs.
Sorry about that. Good Luck. However in all likelihood, the USB interface should be OK, so you may be able to simply obtain a similar Hard Drive and replace it into the enclosure & start anew, being more careful this time, keep it on the floor, less distance to fall....

Maxtor OneTouch... | Answered on Feb 10, 2010

Well if the Ext. HDD is making any kind of noise like spinning up
and spinning down , or a clicking sound the unit may possibly
never run again , if the unit does boot but is not recognized by
your computer try troubleshooting start first with the power outlet
then the power cord then the data cord , make sure its running
when your computer is turned on , there is only one connection
from an Ext. HDD to the computer and that's its data cord , if its
a 3.5 HDD install it into a PC as a slave to try to recover the data
and never for any circumstances place an OS on your static Ext.
HDD , if your HDD never turns on again there are many services
online who specialize in HDD data recovery , if you attempt it
yourself you'll need a pretty close match HDD , a very clean
room a pair of non-powder latex gloves and some tiny Torx
head drivers , a clicking sound is the pick up heads , a spinning
up and down sound is the motor , if the unit needs to be formatted again you will loose the data that is stored on it
sorry I can only help so much , and troubleshooting is always
the best bet , try taking the enclosure case apart and make sure
everything is connected .

Maxtor OneTouch... | Answered on Feb 05, 2010


The problem you're experiencing can have several causes.

Generally the problem lies within the the drive enclosure or the drive itself but can ocassionaly be a driver related issues with your computer.

I'll give you a few steps to try, if they work you're off and rocking. If they don't you may be beyond DIY tips but there's always the option of seeking a pro. Either way we'll give you the right advice.

Step one, plug the drive into a different computer. If it works the problem is in your computer, try a different pair of USB ports, this is important as each USB Hub controls a pair of USB ports. If the drive works on another computer but doesn't work on any of your USB ports, reply back and I'll work through that solution with you.

Step two, if it doesn't work on another computer, that serves as reasonable proof the issue is within the drive enclosure. Take the drive to your local PC shop, ask the technicians to extract the harddrive and install it in a new enclosure. If it works in the new enclosure, buy the enclosure, thank them for their time and you're ready to roll.

If it still fails to respond, the issue is in the actual harddrive. This is the point where you will need a pro to assist you. I have had great luck with Armor-IT in Canada, they are the least expensive for most types of recovery and faster than most other facilities. you can get in touch with them through their website www.aitsavemyfiles.com .

Let me know how you make out either way, if you have any followup questions please comment back into this artical as it keeps it easier for me to track your questions.

Thanks for choosing FixYa,


Maxtor OneTouch... | Answered on Jan 20, 2010

Well since you've said that you computer crashed due to a spyware infection and that you backed up your maxtor some days to the infection, there is every likelihood that the maxtor will also be infected. My advice to you will be to first of all scan the maxtor file with a very strong anti virus before sending it to your new computer or else you will end up loosing your new computer if the maxtor file also contain the spyware infection.

Maxtor OneTouch... | Answered on Jan 14, 2010

According to the Maxtor/Seagate knowledgebase information: your adapter calls for these specifications.

Model: SYS1308-2412-W2
PART NO: SYS1308-2412
INPUT: 100-240V ~ 1.0A MAX
50-60VA, 50-60Hz
OUTPUT: +12V - 2.0A

I Googled the part number and found that several power supply dealers sell this unit.
The Jameco Company sells a power supply with this model number.
I hope this helps you.
Circe D, pctechsonline

Maxtor OneTouch... | Answered on Jan 03, 2010

Comparing the list of requirements, the ONLY questionable one is the requirement that the external drive does NOT have a sleep mode...
The Maxtor MIGHT have that and not be compatibleas a result. ALL the other requirements seem to be met assuming you are using the external power adapter on the Maxtor..

Maxtor OneTouch... | Answered on Jan 03, 2010

You'll have to change the power connectors

Maxtor OneTouch... | Answered on Dec 26, 2009

Maxtor Hard drive in enclosure is deffective, replace or check warranty.

Maxtor OneTouch... | Answered on Dec 21, 2009

I would have thought that you would have to first install the software that came on the CD when go bought the drive. Remove the drive from the USB port, install the software first and it will then connect the drive when prompted by the software.

Once install is complete, it should work everytime you connect.
Also check you have connected power to the drive.

Maxtor OneTouch... | Answered on Dec 19, 2009

Try opening the device manager and changing device removal policy to "Better Performance" (remember to always safely remove the device afterwards or you'll likely lose data).

Also, verify that the partition type is recognized in Local Computer > Drive Management and the drive letter doesn't conflict with anything else.

Maxtor OneTouch... | Answered on Dec 04, 2009

Please refer to this link:

Look for "Maxtor OneTouch 4 (not Mini)". I assume this is what you are looking for.
From what I see, you will need a power supply with the following ratings:
Input: 100-240V ~ 1.0A Max, 50-60 VA, 50-60 Hz
Output: +12V, 2.0 A
Max. Output Power: 24 W

The model number of the power adapter is SYS1308-2412-W2

Maxtor OneTouch... | Answered on Nov 30, 2009


First of all make sure that the USB port that you are using to connect it to your PC is a USB 2.0 port, and not USB 1.0.

Also if it came with an external power, connect it to the external power before putting on your PC.

This is because the voltage supplied by USB 1.0 is lower than that of USB 2.0 and therefore might not be enough to power up your USB Drive.

After making sure about this, power up your system, and plug the external drive, then Right-Click on my computer icon, select manage, then go to Disk Management Option.

On the Disk management option Page you should see ALL the drives installed on your system, including the hidden ones, so what you will just do is, try and locate the one representing your external drive, and right click on it. then select "Change Drive letter and Paths", and give the drive any new, unique letter (i.e alphabet) different from the ones already on your system, and click on OK.

This should make your external Drive to be detected automatically.

Hope this helps you out.

Maxtor OneTouch... | Answered on Nov 21, 2009

Sorry, Maxtor prog on poota is currupted. Have you recently downloaded programmes? When updating, some progs have a nasty side-effct of hitting some other programmes, not all the time,just your important ones?

You will have to uninstall and reinstall Maxtor prog, Not sure there might be a repair facility, not sure but it worth a try before uninstalling all.

Maxtor OneTouch... | Answered on Nov 14, 2009

Have you changed any of the files since backing them up? If not that is why they show a Sept 2008 date. yes you can be slective, depending on which backup and restore app you are using. Effectively only highlight the ones you want to restore and then activate the restore process.

Maxtor OneTouch... | Answered on Nov 13, 2009

you need to remove the drive and then re-install the drivers and then plug back in the drive and the system should then pick up the drive and assign appropriate drive letter to it

Maxtor OneTouch... | Answered on Nov 10, 2009

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