20 Most Recent Maxtor OneTouch 4 500GB External USB 2.0 Hard Drive - Page 5 Questions & Answers

you should go with the drive to a computer hardware store and buy another casing to match your drive

Maxtor OneTouch... | Answered on Sep 26, 2010

The Maxtor One Touch has a sensor that will keep it shut off if no power AND USB (or Firewire) is not actively connected. When you boot your computer, the unit will power UP and shut off when you power-OFF or idle your computer.

Your power cord is most lilely OK.....

Maxtor OneTouch... | Answered on Sep 21, 2010


OK, i always find that the manual explains the best. At the link below you will be able to download the manual for this specific device.

Click HERE to download.

Kind regards

Maxtor OneTouch... | Answered on Aug 31, 2010

Have you tried it in different outlets? Is it also connected to your computer via the USB cable while it is plugged in?

Maxtor OneTouch... | Answered on Aug 27, 2010

If you get no joy using the Troubleshooting Guide then try this...
You will need to check You Tube to find a Dismantle on your product and follow the step guide on here, the procedure should be similar.
Check 1st that your External HDD has an P.C. internal HDD inside, from You Tube, before dismatle of your External HDD. Connections for an Internal Laptop HDD may have same connections as P.C. not sure though.
Once your happy that it has continue reading and follow the step guide on the link below.
My neighbour has the Seagate FreeAgent Desk 500GB, and in under 2 weeks it started to beep and was not reconized by any Laptop or P.C. if this is the same for you with any FreeAgent Desk series ( not GO series, different procedure for GO products). You maybe in luck click this link, you may have to register in the forums to view thread.... http://www.yo-lid.co.uk/forum/viewtopic.php?f=32&t=84 Thread can be found in 'Technical' under 'General Technical Issues'
Thumbs up please if it's any use to you Thank you.

Maxtor OneTouch... | Answered on Aug 24, 2010

Plug in the device and open the Maxtor software that originally was included with the device. This software may be in the form of a system manager or hard disk manager. Open the utilities section or disk utilities section of the software and choose from the available resetting, restoration or reformatting options. If you are having hard disk problems, consider reformatting the hard drive prior to resetting it, as this will improve the structural organization of data in the drive, improving performance after the restart and decreasing the likelihood of future error.
Access your drive through your computer's system utilities. This is a particularly effective method of access if your Maxtor software is not functioning properly, or if the drive is not showing up in your desktop. In Apple computers, this program is known as Disk Utility, and is found in the Applications > Utilities folder. For the Windows operating system, this utility is in the Control Panel under Disk Management. After opening this utility, choose Reset from the options and complete the disk reset. Try Repair and Reformat before resetting, as these are excellent options for the best disk performance
Contact Maxtor directly in the event of any problem where data loss is a possibility, particularly if your device is still under manufacturer or retailer warranty coverage. Maxtor may offer solutions over the phone, possibly free of charge, which may help you recover your data. Attempting a home repair often can void the warranty on these devices, so exhaust all options before performing a system reset on your external hard drive.

Maxtor OneTouch... | Answered on Aug 07, 2010

change the casing or give to srvice center

Maxtor OneTouch... | Answered on Jul 19, 2010

Probably not the right answer for your problem. Mine is an external 1 TB Simple Drive. Mine wouldn't respond at all. I unplugged the power cable from the back of the hard drive and replugged it in and instantly it worked. I had tried rebooting the computer, plugging/unplugging over and over into the computer and that didn't work.

Maxtor OneTouch... | Answered on Jun 22, 2010

Firstly why should you want to reformat the HDD is not clear to me. Anyway, since you want to do it well read on. Go to Start->Control Panel->Admin Tools->Computer Management->Disk Management. here you will get an option to manage your disks whether fixed or removable. Select Removable and select your external disk. From the right pane select the disk that you want to format and right click on it. If it is formatable (which your disk is) it will give an option og formatting. Select and follow the advice. If it does not show then select properties and there you will be able to format for sure. But remember that unless you format the HDD very many times, one can come to know that the HDD is a used one and can even retrieve the data from it. And if you format it so many times then you are reducing the life of the HDD. So the choice is yours.

Maxtor OneTouch... | Answered on Jun 16, 2010

return it to the previous case, open the case and replace the bent female usb.

Maxtor OneTouch... | Answered on Jun 02, 2010

The "physically-smaller" external hard-drives draw power through the USB cable.
The "physically-larger" external hard-drives require an external power-supply (just like a laptop requires an external power-supply).

Check the casing for a plug where the electrical power would come in; if none, then the unit will draw electrical power through the USB cable.

Maxtor OneTouch... | Answered on May 31, 2010

Goto control Panel /admin tools/computer management then **** management. There you will see your drive, right click it and choose change drive letter and paths now call it Z or whatever you choose. See if it will read now if not try plugging it into another PC. If all this fails i think a format is only option but choose quick format. 99% of data is still recoverable using recovery software. Good luck from Scott

Maxtor OneTouch... | Answered on May 20, 2010

First make sure usb cable connected to harddrive is working fine.
try it in different usb ports.
Press windows key +R key so you can see run then type in run "devmgmt.msc" then press ok so you can see device manager uninstall all usb drivers then it automatic install usb drivers.
then check.
Also you need to change registry for that type in run "regedit" then press ok then you can see registry editor then locate below key.
And remove upper filter and lower filter.Then restart computer then check.
If your harddrive still not recognized then you need to repair your harddrive.Try your harddrive in different computer if it is not recognized on another computer then your harddrive has internal issue.

Let me know if you need further assistance.
Thanks for using FixYa

Maxtor OneTouch... | Answered on May 19, 2010


After you connect it to your pc, it should appear under disk drives in my computer. You should be able to access it from there.

Maxtor OneTouch... | Answered on May 19, 2010

this could be for several reasons. Normally a light blinking on a hard drive is to say that the disk is being accessed. but if it happnes for a long period of time, then you might have a issue with the disk itself.

i suggest that you try the device on another PC, a friends or relatives. if you have the same problem , i am afraid that you might have a disk error

Maxtor OneTouch... | Answered on May 06, 2010

Then you need to download the drive from the internet. Hope this helps!?

Please rate solution - Thanks.

Maxtor OneTouch... | Answered on Apr 23, 2010


After you connect it to your pc, it should appear under disk drives in my computer. You should be able to access it from there.


Maxtor OneTouch... | Answered on Apr 10, 2010

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