20 Most Recent Maxtor OneTouch 4 500GB External USB 2.0 Hard Drive - Page 4 Questions & Answers


According to this page:

http://www.amazon.com/Maxtor-OneTouch-Desktop-External-STM305004OTA3E1-RK/dp/B000V4PZFU

Yes. You might need to re-format it.

Maxtor OneTouch... | Answered on Nov 28, 2010


I had the same problem with a WD external hard drive. I tried it in multiple computers and it was never recognized. I uninstalled the driver from the same screen where you see the error 43 message, then swapped the USB cable connecting the drive... and then the computer detected it. It suggested a chkdsk which I ran, it looks like its back to normal now

Maxtor OneTouch... | Answered on Nov 26, 2010


An external storage-device has four major components:

* the USB cable

* the power-adapter

* the disk-drive inside the enclosure

* the USB-to-disk-drive adapter inside the enclosure.

One of these components has failed.

Try a different USB cable.

Try connecting to a different USB port on your computer.

Try connecting to a USB port on a different computer.

Take a "multi-meter" and measure both the voltage and amperage output from the AC adapter, and compare with the specifications on the label on the adapter.

Open the enclosure, and remove the disk-drive, and then connect it as a "slave" disk-drive in a desktop computer, to see if it works at all.

Purchase a new, compatible, disk-drive, and install it in the enclosure, to "revive" your external storage device.

Get the part-number and serial-number from the label on your disk-drive, and access the manufacturer's web-site, and use "check warranty status", to see if they will replace the device, at minimal cost to you.

Or, buy an "empty" external disk-drive enclosure, for about $30, and "transplant" your disk-drive into this enclosure.

Maxtor OneTouch... | Answered on Nov 21, 2010


An external storage-device has four major components:

* the USB cable

* the power-adapter

* the disk-drive inside the enclosure

* the USB-to-disk-drive adapter inside the enclosure.

One of these components has failed.

Try a different USB cable.

Try connecting to a different USB port on your computer.

Try connecting to a USB port on a different computer.

Take a "multi-meter" and measure both the voltage and amperage output from the AC adapter, and compare with the specifications on the label on the adapter.

Open the enclosure, and remove the disk-drive, and then connect it as a "slave" disk-drive in a desktop computer, to see if it works at all.

Purchase a new, compatible, disk-drive, and install it in the enclosure, to "revive" your external storage device.

Get the part-number and serial-number from the label on your disk-drive, and access the manufacturer's web-site, and use "check warranty status", to see if they will replace the device, at minimal cost to you.

There exist commercial "data recovery" services that can try to repair your device, just long-enough to rescue and copy your files. For example, see: https://services.seagate.com/index.aspx?lng=en-US for a "no data - no charge" guarantee.

Maxtor OneTouch... | Answered on Nov 18, 2010


Hey,

plug it in to the computer normally, it should come up, if it doesn't come up, right click on "my computer" or computer from either the desktop or from the start menu and select manage.

in the management window left side, click on disk management, now on the right, do you see the drive in the disk management?

ekse_3.jpg

You should see a disk 0, 1 or 2 or maybe 3 with size around 480 or more GB make sure it reads Basic, and its online, then if you got unallocated parts like I have on that picture, right click on create new simple volume.

then just click next next next, make sure you check the box "Perform a quick format" or you will be waiting for hours. and change the new volume label to something else, then next next

takes a moment and it should show up on your computer.

let me know

Maxtor OneTouch... | Answered on Nov 11, 2010


An external storage-device has four major components:

* the USB cable

* the power-adapter

* the disk-drive inside the enclosure

* the USB-to-disk-drive adapter inside the enclosure.

One of these components has failed.

Try a different USB cable.

Try connecting to a different USB port on your computer.

Try connecting to a USB port on a different computer.

Take a "multi-meter" and measure both the voltage and amperage output from the AC adapter, and compare with the specifications on the label on the adapter.

Open the enclosure, and remove the disk-drive, and then connect it as a "slave" disk-drive in a desktop computer, to see if it works at all.

Purchase a new, compatible, disk-drive, and install it in the enclosure, to "revive" your external storage device.

Get the part-number and serial-number from the label on your disk-drive, and access the manufacturer's web-site, and use "check warranty status", to see if they will replace the device, at minimal cost to you.


There exist commercial "data recovery" services that can try to repair your device, just long-enough to rescue and copy your files.
For example, see: https://services.seagate.com/index.aspx?lng=en-US for a "no data - no charge guarantee".

Maxtor OneTouch... | Answered on Nov 11, 2010


get a new hard drive ENCLOSURE and install the actual hard drive (take it out of the old enclosure first) into the new enclosure.

Maxtor OneTouch... | Answered on Nov 06, 2010


Open My Computer
Note the drive-letter assigned to the Maxtor
Close My Computer
Click Start
Click Run
Type CMD
Press Enter
If the drive-letter was 'E:', type 'E:'
Press Enter
Type ATTRIB -H -R -S *
Press Enter
Open My Computer
Double-click the icon for the Maxtor
Does it still show "zero" files/folders?
Does it show a 'FOUND' folder?
What file(s) are in that folder?

Maxtor OneTouch... | Answered on Nov 02, 2010


First thing you need to do is to confirm your Power supply is working, i think its a 12 volt adaptor so check wattage rating and then try to power a router or a device that uses the same voltage and wattage with it, an easier way is to check whether the light blinks once very fast right when you stick the adaptor into the external HD's back, if it does, download hyrens Boot CD from thepiratebay.org and burn it to CD...Most of the tools on Hyrens boot CD work in DOS but a limited amount works in windows, try booting into windows and try using the partition recovery tools like undelete etc, if this does not work you will have to take the actual HD out from the case by dissassembling it and then plug the actual HD without the case straight into your pc via sata cable, restart your pc and instead of booting windows boot the hyrens boot CD Menu, now use the partition and HD checking tools, this should work, if it does not, your HD is irreparably damaged and you might need to mail it to data recovery experts to get your original data back, Hope this helps..

Maxtor OneTouch... | Answered on Oct 29, 2010


According to several sites, the power supply is 12V, positive tip. You can find this at Radio Shack or your favorite electronic surplus store. You should take the Maxtor with you so you are sure the power connector fits.
Alternatively, you can check with a Maxtor vendor for the part.

Maxtor OneTouch... | Answered on Oct 28, 2010


The disk-drive has malfunctioned.

Search online for a professional "data recovery service".
For a significant fee, they can repair your disk-drive,
just long-enough to copy your files to a new disk-drive.

If it still has a valid WARRANTY, exercise the warranty to get it repaired/replaced.

If the warranty has expired, then open the case, remove the disk-drive, buy a new "compatible" disk-drive, connect it, and thus "revive" your external storage device.

Maxtor OneTouch... | Answered on Oct 24, 2010


Hello, I don't profess to know anything about this drive, but take a look at this web page, (link below) and select faq's. At the bottom of which it mentions the drive being locked to another computer and a solution, which might be helpful in your case.
Regards,
Nicam49
http://support.seagate.com/rightnow/flash/onetouch4/OT_IV_Menu.html

Maxtor OneTouch... | Answered on Oct 16, 2010


This could be something as simple as the cable has gone bad. I would replace it first. If that does not work try this.
1.Right click the My Computer icon on desk top. If you do not have My Computer on the desk top it can be found in the Start Menu. It may just say Computer.
2.After right clicking it go to Properties in the drop down menu and left click it. You will get a window looking like this.
8516323.jpg
If you have Vista. I think Windows 7 is similar. Windows XP will be a window with tabs at top.
3.Open the Device Manager and you will get a window with a list of devices that are installed on you
PC. Looking like this.
506708a.jpg
In the list you should see your Maxtor it's probably down in the USB section. If you can't find it, it means you need to reinstall the drivers. If you do find it right click on it. You will have a drop down menu with different options on it. You can try uninstalling it reboot the PC and see if it auto finds it.

Hope this was helpful.
Good Luck
cookEmonster

Maxtor OneTouch... | Answered on Oct 13, 2010


Female rejecting the male ... very common ...

Now for yor problem ... you have the incorrect power adapter ... voltage or amperage is not right for the drive. If this is new ... take it back and get the proper adapter. If it is not new ... check the voltage (ac or dc and amount) and the amps required ... go to Radio Shack or other electronics place and get what you need.

Thanks for using FixYa.com

Maxtor OneTouch... | Answered on Oct 13, 2010


Only if the program is installed on the other PC and has been updated to exactly the same point and is also exactly supprted with all the hidden background runners like Java, Silverlight, .Net Frameowrk....ad infinitum.

It may operate, but if it does not, it's because shortcuts are tied not just to a program, but to all support associated.

Maxtor OneTouch... | Answered on Oct 02, 2010


Hello

My apologies if this message finds you long after posting this problem , but I am currently working through a backlog of problems that never got answered and hopefully this info can still be of use if not now possibly in future.

Please download Disc Digger HERE. This is a free tool you can use that works very well and there is no installation required, just run the program once you downloaded it.

Once you have connected the memory disk / hdd to the computer , run the program.

On the program , select the dig deep option for accidentally deleted files or dig deeper for a formatted drive. Then select the disk you want to do the recovery on and run the program.

The data will be displayed and you can recover it from there. This will only work if the card has not been used since the data was lost. Save the files to a location on the computer hard drive and not back to the disk it is recovering from as this will overwrite the other pictures that still needs to be recovered.

Some of the properties of the files may become lost in the recovery but the pictures should be fine.

You will also only be able to recover certain file types using this method.

Feel free to ask if you need more assistance.

Kind Regards
Andrea

Maxtor OneTouch... | Answered on Sep 30, 2010


Hello

Okay , so there are some steps to figure out what is wrong with your external.

Firstly , if your computer makes a sound when you plug in your external , go to Start-Control Panel-Administrative Tools-Computer Management-Disk Management , and see if your external drive is listed here with your local drives. If it is listed , right click on the drive and change the drive letter to make it appear in "my computer".

If your drive does not make a connection sound when connecting to your computer and also does not show up , please follow the next step.

Remove the hard drive from the casing if possible and install it in your computer case or another external case.If the drive works , the problem is with the casing and you can ignore the drive.

Now , if the problem is with the casing , there are still 3 possibilities.

  1. The USB cable between the drive and the computer may be damaged.
  2. The circuit board which connects your drive to the interface of the external may be blown.
  3. The power supply (if applicable) may have a blown transformer.
The latter is the easiest to diagnose , does your external light up at all when you plug in the power? If not , then this is probably your problem. On the bottom of the adapter is a label which you will be able to use to have a new adapter made at your local electronics shop and this will cost about $30 max. They will also be able to test the adapter with a clamp meter to see if this is really the problem and this should be free.

The second component you want to test is the USB cable. If you have a printer , swop out the cables and see if your printer functions normally. Most externals use the same connector so you should be able to test it in this manner. If the cable works go on to the last step. If the cable is defective , replace it with a new one which you can find for about $10 at most electronics and chain stores.

The last component to test is the circuit board. This is a bit of a grey zone as you probably won't be able to spot the blown component unless it failed really badly. With the casing already opened , locate the external's circuit board and check to see if you have any blackened components or fluids leaking from some components. If all the other components of the external worked perfectly , then this is the faulty part. It is not really economical to replace the circuit as most of the time it is out of production by the time you need to replace it and it still costs a lot even if it is available so if your drive is working perfectly when connected via sata or IDE on your computer , the best is to buy a new casing and place your old drive in the new casing.

A casing costs about $50 and you could get it at most tech shops and big chain stores like Best Buy.

I hope this solves your problem and please reply if you need more help.

Kind Regards
Andrea

Maxtor OneTouch... | Answered on Sep 29, 2010


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Okay , so there are some steps to figure out what is wrong with your external.

Firstly , if your computer makes a sound when you plug in your external , go to Start-Control Panel-Administrative Tools-Computer Management-Disk Management , and see if your external drive is listed here with your local drives. If it is listed , right click on the drive and change the drive letter to make it appear in "my computer".

If your drive does not make a connection sound when connecting to your computer and also does not show up , please follow the next step.

Remove the hard drive from the casing if possible and install it in your computer case or another external case.If the drive works , the problem is with the casing and you can ignore the drive.

Now , if the problem is with the casing , there are still 3 possibilities.

  1. The USB cable between the drive and the computer may be damaged.
  2. The circuit board which connects your drive to the interface of the external may be blown.
  3. The power supply (if applicable) may have a blown transformer.
The latter is the easiest to diagnose , does your external light up at all when you plug in the power? If not , then this is probably your problem. On the bottom of the adapter is a label which you will be able to use to have a new adapter made at your local electronics shop and this will cost about $30 max. They will also be able to test the adapter with a clamp meter to see if this is really the problem and this should be free.

The second component you want to test is the USB cable. If you have a printer , swop out the cables and see if your printer functions normally. Most externals use the same connector so you should be able to test it in this manner. If the cable works go on to the last step. If the cable is defective , replace it with a new one which you can find for about $10 at most electronics and chain stores.

The last component to test is the circuit board. This is a bit of a grey zone as you probably won't be able to spot the blown component unless it failed really badly. With the casing already opened , locate the external's circuit board and check to see if you have any blackened components or fluids leaking from some components. If all the other components of the external worked perfectly , then this is the faulty part. It is not really economical to replace the circuit as most of the time it is out of production by the time you need to replace it and it still costs a lot even if it is available so if your drive is working perfectly when connected via sata or IDE on your computer , the best is to buy a new casing and place your old drive in the new casing.

A casing costs about $50 and you could get it at most tech shops and big chain stores like Best Buy.

I hope this solves your problem and please reply if you need more help.

Kind Regards
Andrea

Maxtor OneTouch... | Answered on Sep 27, 2010


Please try using another Data Cable,
Also you can try on different ports to where you connect your HDD.
Trying the HDD on other system would be great too,to see if it really works fine.

Maxtor OneTouch... | Answered on Sep 27, 2010

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