20 Most Recent Maxtor OneTouch 4 500GB External USB 2.0 Hard Drive - Page 3 Questions & Answers


If you formatted the drive there is nothing to be read on it.
Formatting erases everything

Maxtor OneTouch... | Answered on Feb 05, 2011


Hello Mara

At the link below you will be directed to a tip i wrote on this exact issue. Click on the link below to navigate to page.

Click HERE.

Please feel free to let me know if you need any further assistance.
Thank you for using Fixya!!

Kind regards
Lock123

Maxtor OneTouch... | Answered on Jan 25, 2011


Staples should be able to help you purchase them. Bring the hard drive to the store so that they can get you the right type.

Maxtor OneTouch... | Answered on Jan 04, 2011


You said it has stopped being picked up when plugged in so I hope this is note is relevantbut I don't think it is abnormal for it just to blink.

If the OneTouch does not appear in My Computer or cannot befound by Maxtor Manager, right click on My Computer icon and select Properties,Device Manager, Disc drives, and expand Disc Drives.

There may be ayellow overlay over Maxtor drive, to show it has a problem, so right click onit and select 'Choose drivers for this device' to reinstall them.

Without goingonline they seem to be found and reinstalled from somewhere locally on the PC and I hope this willdo the trick.
Also in case this helps, I don't find the OneTouch (Maxtor Manager) software appears when the driveis plugged in, so I think this is normal too.

You should look for an icon (a capital M within a blue disc) for Maxtor Managerin the taskbar, at the bottom right of the PC's screen.

Right clicking on this icon, (capital M), should bring up awindow with Maxtor Manager at the top.

Then click on the text 'Maxtor Manager' to open the program's window.

Hope this is what you wanted.

Maxtor OneTouch... | Answered on Jan 02, 2011


If the OneTouch does not appear in My Computer or cannot be found by Maxtor Manager, right click on My Computer icon and select Properties, Device Manager, Disc drives, and expand Disc Drives. There will probably be a yellow overlay over Maxtor drive, to show it has a problem, so right click on it and select 'Choose drivers for this device' to reinstall them. Without going online they seem to be found somewhere locally on the PC and I hope this will do the trick.

Maxtor OneTouch... | Answered on Jan 02, 2011


Hello,

It sounds like you have one of four issues. Determining which is fairly easy. Eitheryou have the wrong power supply, your power supply is dead, the enclosure has a short or the hard drive inside has a short.

First, verify you have the correct power supply, just because it fits doesn't mean it's the correct one. Check the writing on the power supply for V or Volta and A or Amps. Typical drive power supplies range between 10-24V and .5-3.42A. The adapter will also have a polarity drawing showing positive + and negative - and showing which one is the inside and outside of the tip. Now check the wiring on the one touch device. If it's the same you have the correct adapter, move on to the next step. If not you have the wrong adapter, find the right one and re-test the device, if it works you're done, if not move onto the next steps.

Second, if you have a mulit meter try the following steps yourself, if not, take the drive and power supply into your local PC shop. Place the dial on the multi meter on DCV. Check the drawing on the power adapter, if the + is the center of the adapter, place the red tip in the hole in the middle of the tip, touch the black tip to the outside of the tip and check the voltage. If the voltage matches the writing +/-.5V the adapter is functioning, move onto replacing the enclosure, if not see if the shop has a replacement adapter and test with it, if they don't move onto replacing the enclosure. If they do have a working spare test the One Touch with their adapter and see if it works, if it does, buy the adapter, if it doesn't move onto replacing the enclosure.

Third, replacing the enclosure, assuming all the tests so far have failed to resolve the issue ask the technicians at your PC shop to transfer the One Touch's hard drive into a new enclosure and test it. If it works in the new enclosure buy it and you're done, if not you've now determined the failure is in the hard drive itself.

Fourth, If you've determined the hard drive is at fault, reply to me with you hard drive(not the One Touch), Make and Model # and your location (Country, State, City) and I can refer you to a nearby data recovery facility that can aid you in retrieving your files from the damaged drive.

Hope this helps FixYa,

Chris

Maxtor OneTouch... | Answered on Dec 27, 2010


It depends on how you backed the files up. If you just drag and dropped them when you backed them up, then you can just drag and drop them back. But if you used a specific program to back them up, then you have to use the same program to restore them.

Maxtor OneTouch... | Answered on Dec 24, 2010


An external storage-device has four major components:

* the USB cable

* the power-adapter

* the disk-drive inside the enclosure

* the USB-to-disk-drive adapter inside the enclosure.

One of these components has failed.

Try a different USB cable.

Try connecting to a different USB port on your computer.

Try connecting to a USB port on a different computer.

Take a "multi-meter" and measure both the voltage and amperage output from the AC adapter, and compare with the specifications on the label on the adapter.

Open the enclosure, and remove the disk-drive, and then connect it as a "slave" disk-drive in a desktop computer, to see if it works at all.

Purchase a new, compatible, disk-drive, and install it in the enclosure, to "revive" your external storage device.

Get the part-number and serial-number from the label on your disk-drive, and access the manufacturer's web-site, and use "check warranty status", to see if they will replace the device, at minimal cost to you.

There exist commercial "data recovery" services that can try to repair your device, just long-enough to rescue and copy your files. For example, see: https://services.seagate.com/index.aspx?lng=en-US for a "no data - no charge" guarantee.


Maxtor OneTouch... | Answered on Dec 23, 2010


You could download and install Seatools, free, from the Seagate website (Seagate incorporates Maxtor). You can run a check and possibly repair the disc if it is damaged. Seatools and can also automatically report on the manufacturer's 5 year warranty, and provides a reference to have it repaired under any guarantee which may remain.

Maxtor OneTouch... | Answered on Dec 14, 2010


Try it on another computer. Is the blue light on the front on or blinking?

Maxtor OneTouch... | Answered on Dec 14, 2010


This could be a sign that the hard drive is about to fail.
There is not much that can be done. All hard drives fail at some point in there life, some earlier and some later. If the product is still under warranty you can get a replacement - but only if it does fail.

Maxtor OneTouch... | Answered on Dec 14, 2010


Did you disconnect the firewire drive before installing? You may need to update your firmware. Also, try these things:

1. Shut down and disconnect your firewire drive leaving nothing is connected to the firewire ports.
2. Restart, and use Disk Utility to repair permissions on your internal.
3. Shut down, and disconnect the AC power from the computer and your drive; also remove battery if laptop.
4. Let computer sit unpowered and disconnected for15 minutes.
5. Reconnect AC power to only the computer and reinsert battery.
6. Restart computer.
7. Verify that firewire ports are visible using System Profiler.
8. Reconnect your firewire drive, and refresh window in System Profiler to rescan the firewire bus, and confirm that drive is visible.
9. Repair disk and permissions on the firewire drive.

Maxtor OneTouch... | Answered on Dec 13, 2010


Try using Seatools, a free diagnostic and repair utility which can be downloaded from Seagate. If the disc fails the tests it may also be able to automatically check your warranty and advise on return

Maxtor OneTouch... | Answered on Dec 12, 2010


You could explore the drive by clicking on it in My Computer, and try copying your files, or drag and drop them into your desktop etc.

Maxtor OneTouch... | Answered on Dec 12, 2010


You might try using Seatools, free download from Seagate, to diagnose or repair it

Maxtor OneTouch... | Answered on Dec 12, 2010


You might consider downloading Seatools from Seagate to try to diagnose or repair it

Maxtor OneTouch... | Answered on Dec 12, 2010


You might consider downloading and using Seatools from Seagate to try to diagnose or repair the drive

Maxtor OneTouch... | Answered on Dec 12, 2010

Tip

PC RECOVERY & MAXTOR ONETOUCH 4 MINI SOFTWARE


MAXTOR MANAGER & SOFTWARE MANAGEMENT
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
These notes are offered because the software is problematic after the Maxtor Manager has been used a few times. But if you can get round its foibles it can be absolutely invaluable, being much quicker and more convenient as a rescue system than anything else I have come across.

The comments are based on trial and error with 80GB and 320GB versions which saved two installations on Win XP with a custom built PC, and one(so far!) on Vista with an Acer Aspire 5920 laptop, when clean installs from scratch would otherwise have been required.

The laptop had no Windows CDs and relied on serial backups on a second partition on the hard drive, as well as on two post installation backup DVDs, and sets of three and five other backup DVDs which were made later over two years. Life was too short to make another set for six months or so but luckily I got the OneTouch 4 Mini a few weeks ago, which saved the day when the serial backup system subsequently failed completely.

1.) The CD Included with OneTouch 4 Mini
- is only used as a boot disc for system restoration using 'Safety Drill' copies of a whole system
(see 5. and 6. below).
n.b. Maxtor Manager and drivers are not on this CD
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
2.) Maxtor Manager
- When the drive is new, the installation files for Maxtor Manager (a set of utilies), as well as a comprehensive User Manual,are pre-saved as files on the drive itself. This is why the manual strongly recommends copying and saving them on the PC for future use. This is just in case you need to format the drive and then cannot retrieve the files to reinstall the Manager program later.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
3.) Using the OneTouch 4 Mini without extra software
-PCs already have the necessary drivers to run external drives including OneTouch. When it is first plugged in the PC installs the drivers automatically so it can be accessed though its icon in the 'My Computer' window without any need for other drivers, and files can be copied and 'dragged out' or 'dropped in' as usual. However if Maxtor Manager cannot see OneTouch re-installation of drivers or Maxtor manager could be needed, see 8.).
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
4.) Installation of Maxtor Manager
-At first you can agree to this when it is offered automatically when you connect the drive.
- Later, re-installation just requires double clicking on the 'Launch' icon, which is among the file icons on the drive itself, when the drivers may, or may not, still be intact.
chas6_2.jpg
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
5.) 'Safety Drill' Copies
-These are copies of the whole system in its current state, which may be saved onto the OneTouch drive by using the 'Safety Drill' utility,which is only one of the programs in the set of utilities accessed through Maxtor Manager.
- Depending on the remaining capacity, the software may not like allowing less than 100% of the Drive for safety Drill copies and/or tends to fail to save properly if the percentage is changed. e.g. if 80% is already in use for other files and previous Safety Drill copies, and you want to save another copy there may not be room unless 100% is allocated for copies.
When the drive fills up it is unknown whether the automatic deletion of unmarked (for protection) copies works properly, or not.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
6.) Using 'Safety Drill'
-To use it to make a copy, first install Manager and run it, then click on the Safety Drill icon in the row of utility icons across the top of each page.
- In the event of a disaster, full recovery of the full working system to the date of the last or an earlier Safety Drill copy can be achieved.
- This is done by putting the supplied CD in the PC's drive, ensuring that BIOS is set to 'boot from CD' (the default),connecting the drive, restarting the PC to boot from the CD (see 1.above), and following the on-screen instructions to restore from a Safety Drill copy which has been saved on the OneTouch drive.
- The process is simple and progress is documented by clear comments on screen.
- After removing the CD when prompted, the System should be restarted without recourse to the BIOS to reset the boot priority, which should be only be done later once everything has been restored.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
7.) If Maxtor Manager becomes corrupt
-e.g. if Manager ceases to recognise the drive, or if the list of Safety Drill copies contains duplicates, or shows other anomalies, it is time to uninstall and then reinstall it, which usually puts things right.Also see 8.) below, and if you should wish to format the drive as well, see 2.) and make sure you have saved a copy of these installation files from the drive :-
chas6_3.jpg
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
8.) If the OneTouch does not appear
in My Computer
or cannot be found by Maxtor Manager, right click on My Computer icon and select Properties, Device Manager, Disc drives, and expand Disc Drives. There will probably be a yellow overlay over Maxtor drive, to show it has a problem, so right click on it and select 'Choose drivers for this device' to reinstall them. Without going online they seem to be found somewhere locally on the PC to restore function.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
9.) Diagnose or repair disk errors, & check warranty status
- Seatools
is a free diagnostic, repair, and auto-warranty checker program which can be downloaded from Seagate.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
10.) To preserve the Setup Files
Installation of Maxtor Manager is performed by clicking the file marked 'Launch' which can be found amongst the setup files on the OneTouch drive itself, see 2. above. They are not on the CD which is provided.

The files can more easily be identified at first by exploring the OneTouch drive, where they remain unless the drive is formatted. It is a good idea to copy the setup files to PC because no download is available.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


on Dec 12, 2010 | Maxtor OneTouch 4 500GB External...


You could download and then try to diagnose or repair it with the easy-to-use utility program from 'Seatools', a free download from the Seagate website. Hope this helps.

Maxtor OneTouch... | Answered on Dec 11, 2010


Try repairing (should be an option in Add or Remove programs) or re-installing Maxtor Manager and then un-install

Maxtor OneTouch... | Answered on Dec 11, 2010

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