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Questions & Answers
Brother HL-2170W Laser Printer is 'offline" wont turn back online
I have a lap top and was having the "printer offline" problem
1) I did the triple click on the printer as in soluyion two to get the IP address which is clearly labled on the 3rd page.
2) Clicked on "Devices and Printers" in the "Start" menu
3) Right clicked the "Brother..." icon and selected "Remove Device"
4) Selected "Add Printer" on the "Devices and Printers" menu
5) Selected "Add a wireless, network, or bluetooth printer"
Nothing was coming up in the search so...
6) Selected "The printer I want isn't listed"
7) Selected "Add a printer using TCP/IP address or host name"
8) Entered the IP adress from the 3rd page of the printout on to the line "Host name or IP address"
9) Left the "Query..." box selected, clicked "next" and printer installed
on Jan 26, 2018
Toner light is still on
If you put new toner in your used cartridge and you still have the Toner light, you need to reset the "reset gears". Take the cover off of the gear side of the cartridge. The reset gears are actually attached to the inside of the cover. Move the gear with the lever to the opposite side of the current position.
on Jul 21, 2017
After 4 hours struggling with Brother hotline
suggest you connect a pc directly to the printer via ethernet cable or network switch with the computer temporarily having its ip address changed to what ever the printer ip address range was.
Then run bradmin and change the printers ip address to the router's range suggest a high ip address not sure what you are using but 192.168.1.250 or it might need 10.0.0.250 what is the router using. May need to change dhcp server to lease only to 249
to be safe.
Then when you have changed the ip address fix the ip address of the computer and then reconnect it all back the way it was
on Jul 09, 2017
Brother HL-2170W laser printer goes
I found this from Tony Benjamin
I have tested it on two different Brother Lasers and it worked.
To cancel DEEP SLEEP on Brother Printer
- Go to General Setup then OK
- Ecology then OK
- SLEEP TIME then OK
- While sleep time is display push Down Arrow and CANCEL at the same time!
- DEEP SLEEP on/off toggle by Arrow keys
- OK to SAVE Deep Sleep off.
It is a shame they don't have this in the web interface or manual they sent with the printer.
on Apr 27, 2015
Can not connect to personal Wi-Fi network
This instruction is to setup Brother Laser printer 2170W in windows 7
Turn off Windows Firewall
To reset the printer:
Turn off the printer.
Press and hold the Go Button in front, at the same time turn on the printer from the right side. You will see three lights(Error, Drum, Toner) turn on. Release the Go button. The light is not blue and is off.
Now, Press the Go button 7 times. Wait for some seconds.
The three lights will turn on and off by themselves. The printer warms up and then stops.
Connect the ethernet cable to the wireless router and the printer
in the browser type:
It shows the device connected and its ip address.
Close the browser and open new browser
on your internet browser type in http://(ip address that you see as device)
click on "Network configuration"
click on "configure interface". Change it to "Auto Switching" Click OK
You are back in "Network configuration"
click on Configure wireless
Make sure it is "Infrastructure" and the "channel" is correct.
Also "Authentization Method" should be "open system"
Choose your encryption method
type in your password in "hexadecimal format" and click "submit".
If your password is ascii change it to hexadecimal with an online converter
Follow the instructions.
Wait until it prints the papers.
When it tells you to remove the ethernet cable, Do not remove.
Wait until printing is done. Turn off the printer and remove the cable. Turn on printer.
Now Print the printer status:
click on the Go button once to wake up the printer.
Now click on the Go button 3 times. Wait! it will print 4 pages.
Look at the last page
you will see the IP address of the printer.
go to your browser and type in http://( new ip address that you see on last page)
The last step is again in the "configure wireless" to "configure TCP/IP"
choose something like 192.168.1.198 the last 3 digits should be a high number. Close browser.
Now put in the CD and install the wireless Driver only. All Done!
Turn ON Windows Firewall
on Jan 21, 2015
Cannot remove toner cartridge from Brother HL 2170W
Had the same thing happen to me today. When you open the door to pull out the cartridge, there is an arm (less than an inch away from the green tab) on the printer which should connect to the door. When you open the door it retracts a wheel which releases the toner cartridge/drum assembly. This had become disconnected from the door.
on Aug 14, 2014
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