20 Most Recent Brother HL-2170W Laser Printer Questions & Answers


Are you using a compatible toner, or original..
If compatible, go into the settings and lighten the print.
If original, could be faulty... but I would say it's the toner.
Try another if you have one.

Brother HL-2170W... | Answered on Feb 06, 2018


You need to hard coat your Ip for the printer.

Brother HL-2170W... | Answered on Jan 26, 2018


it is problem your operating system or driver installation

Brother HL-2170W... | Answered on Jan 26, 2018


Go to the computer Control Panel, select Printers, right mouse click on the printer and choose Use Printer Online. See what happens.

Brother HL-2170W... | Answered on Jan 26, 2018


I have a lap top and was having the "printer offline" problem

1) I did the triple click on the printer as in soluyion two to get the IP address which is clearly labled on the 3rd page.
2) Clicked on "Devices and Printers" in the "Start" menu
3) Right clicked the "Brother..." icon and selected "Remove Device"
4) Selected "Add Printer" on the "Devices and Printers" menu
5) Selected "Add a wireless, network, or bluetooth printer"

Nothing was coming up in the search so...

6) Selected "The printer I want isn't listed"
7) Selected "Add a printer using TCP/IP address or host name"
8) Entered the IP adress from the 3rd page of the printout on to the line "Host name or IP address"
9) Left the "Query..." box selected, clicked "next" and printer installed

Brother HL-2170W... | Answered on Jan 26, 2018


If you put new toner in your used cartridge and you still have the Toner light, you need to reset the "reset gears". Take the cover off of the gear side of the cartridge. The reset gears are actually attached to the inside of the cover. Move the gear with the lever to the opposite side of the current position.

Brother HL-2170W... | Answered on Jul 21, 2017


suggest you connect a pc directly to the printer via ethernet cable or network switch with the computer temporarily having its ip address changed to what ever the printer ip address range was.
Then run bradmin and change the printers ip address to the router's range suggest a high ip address not sure what you are using but 192.168.1.250 or it might need 10.0.0.250 what is the router using. May need to change dhcp server to lease only to 249
to be safe.
Then when you have changed the ip address fix the ip address of the computer and then reconnect it all back the way it was

Brother HL-2170W... | Answered on Jul 09, 2017


If you need online support, then dial brother printer tech support phone number 1877-778-8@9@6@9 anytime. For More Visit Us Here: https://goo.gl/73VrU3

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Brother HL-2170W... | Answered on Apr 20, 2017


Windows 7 will not work with earlier Windows versions of printers

Brother HL-2170W... | Answered on Feb 28, 2017


When all lights flash it's a service problem. You press and hold the go button and see what lights are on then.error light means main PCB failure, Toner light means fuser failure, drum light means laser failure. Toner and error light means main motor error, drum plus error light means its a fan failure.

Brother HL-2170W... | Answered on Jun 07, 2015


I found this from Tony Benjamin
I have tested it on two different Brother Lasers and it worked.

To cancel DEEP SLEEP on Brother Printer
  1. Go to General Setup then OK
  2. Ecology then OK
  3. SLEEP TIME then OK
  4. While sleep time is display push Down Arrow and CANCEL at the same time!
  5. DEEP SLEEP on/off toggle by Arrow keys
  6. OK to SAVE Deep Sleep off.
It is a shame they don't have this in the web interface or manual they sent with the printer.

Brother HL-2170W... | Answered on Apr 27, 2015


This instruction is to setup Brother Laser printer 2170W in windows 7
Turn off Windows Firewall
To reset the printer:
Turn off the printer.
Press and hold the Go Button in front, at the same time turn on the printer from the right side. You will see three lights(Error, Drum, Toner) turn on. Release the Go button. The light is not blue and is off.
Now, Press the Go button 7 times. Wait for some seconds.
The three lights will turn on and off by themselves. The printer warms up and then stops.
Connect the ethernet cable to the wireless router and the printer
in the browser type:
http://192.168.1.1
It shows the device connected and its ip address.
Close the browser and open new browser
on your internet browser type in http://(ip address that you see as device)
click on "Network configuration"
user: admin
Password: access
click on "configure interface". Change it to "Auto Switching" Click OK
You are back in "Network configuration"
click on Configure wireless
Make sure it is "Infrastructure" and the "channel" is correct.
Also "Authentization Method" should be "open system"
Choose your encryption method
type in your password in "hexadecimal format" and click "submit".
If your password is ascii change it to hexadecimal with an online converter
Follow the instructions.
Wait until it prints the papers.
When it tells you to remove the ethernet cable, Do not remove.
Wait until printing is done. Turn off the printer and remove the cable. Turn on printer.
Now Print the printer status:
click on the Go button once to wake up the printer.
Now click on the Go button 3 times. Wait! it will print 4 pages.
Look at the last page
you will see the IP address of the printer.
go to your browser and type in http://( new ip address that you see on last page)
The last step is again in the "configure wireless" to "configure TCP/IP"
choose something like 192.168.1.198 the last 3 digits should be a high number. Close browser.
Now put in the CD and install the wireless Driver only. All Done!
Turn ON Windows Firewall

Brother HL-2170W... | Answered on Jan 21, 2015


You need to slide the Green button on the Drum left -right 4-5 times and blow hard air in that area

Brother HL-2170W... | Answered on Jan 21, 2015


First it's a good idea to be certain of what the error is, if any.
You can find that information out on this page:
http://welcome.solutions.brother.com/BSC/public/us/us/en/faq/faq/000000/000100/000070/faq000170_017.html?reg=us&c=us&lang=en&prod=hl2170w_all&Cat=11

Then if there is no error, or fixing the error does not get rid of the blinking light, you may have to reset the machine to factory settings, which can be done by following the steps on this page:
http://welcome.solutions.brother.com/BSC/public/us/us/en/faq/faq/000000/000100/000005/faq000105_012.html?reg=us&c=us&lang=en&prod=hl2170w_all

hope this helps you! :)

Brother HL-2170W... | Answered on Dec 24, 2014


Had the same thing happen to me today. When you open the door to pull out the cartridge, there is an arm (less than an inch away from the green tab) on the printer which should connect to the door. When you open the door it retracts a wheel which releases the toner cartridge/drum assembly. This had become disconnected from the door.

Brother HL-2170W... | Answered on Aug 14, 2014

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