If the compressor is too hot to keep your hand on top it may be the=> 216649315_Relay-and-Overload-Kit5304464438 Run CapacitorLet me know if the compressor is hot and we will know the compressor is trying to start but cannot. Replacing these parts will possibly solve the problem of your freezer being on but not freezing everything, We need to make sure the compressor is running, Thanks Sea Breeze
Hi Susan Abboud - Modern freezers have increased storage capacity and keep more even temperature that may require the compressors to run longer but use less energy. Was the unit disconnected previously for any reason? If so, freezer requires a minimum of 4 hours to cold down completely. Confirm that the temperature control is not set too cold and that the door is not being open frequently. A dirty, cracked, worn or poorly fitted door gasket can allow warm air to enter the unit causing it to have to run longer to remove the warm air. Leaks in the door seal will cause freezer to run longer in order to maintain desired temperature. Cleaned the gasket, if it is too damage then it will need to be replace. You can check and see if the door seal is bad by, placing a dollar between the gasket and cabinet. Check to see if the door is being blocked by anything stopping it from closing properly. If nothing is stopping the door then replace gasket. Keep in mind that there should also be at least 4-6 in of air space on all sides of the unit. If freezer is built in or has items stored on top that cover the unit, the can cause long run times, high temperature in the freezer and premature failure to the unit. Do not block the toe grille on the lower front of the unit. Sufficient air circulation is essential for the properly operation of your freezer, about 3 inches around the unit.
Hi - Did the unit previously experience a power loss? If the temperature of the food rises to a level unsafe for a long-term storage, the buzzer will sound and the red light, if equipped, will also glow. After deactivating the alarm and the unit has run approximately 4 hours, the red light should go off. Try resetting the unit by unplugging it or flipping the household circuit breaker off. Wait approximately ten minutes and turn unit back on. If the red light continues to stay on, I would contact a professional to move forward accurately. The freezer may possibly have a communication problem with the control board, temperature control or a wiring harness.
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