hi there,
looks like the player is asking for a firmware update.perhaps u accidentally erased parts of it beforehand and now it is a bit on the blind side..
nevermind, get the latest firmware(gigabeat room 3.0) here:
http://www.toshiba.co.th/download/support.htmland find more info on the giga here:
http://en.wikipedia.org/wiki/Gigabeat
(choose the program fitting your windows version!)
for more support and FAQs visit
http://www.vistax64.com/vista-general/37343-toshiba-gigabeat-xp-compatible-w-vista.html>
good luck