20 Most Recent Hannspree HANNS-G 19" Widescreen Monitor Questions & Answers


This monitor is 2 1/2 weeks off warranty. With nothing to lose, I called Hanns-G and they provided a courtesy extension of my warranty. As you suggested, they believe it is probably either a circuit or the power supply. I pay shipping to them, they repair and ship back. Only thing not covered would be LCD screen (1 yr warranty anyway so not expected). I am very pleased with their responsiveness - only need to supply proof of purchase (which I scanned onto system when I bought).

Thanks to louie12fix for an very helpful reply.

Hannspree... | Answered on Jul 31, 2013


1.verifica connection from the video card to the monitor if 2.verifica if the video card is firmly in the PCI or AGP slot

Hannspree... | Answered on Feb 24, 2011


1.Check your connections coming from the monitor to the Desktop,Ensure there are no loose connections in the wires.
2.Your computer may be set to dim or to sleep, if that is the case follow instructions.
Windows XP: Start/Control Panel/ Switch to Classic View/ Display/Screen Saver/Power/ If there is a time set to shut down,sleep or dim turn off.
Windows Vista: Start/Control Panel/Classic View/Power Options/Choose when to turn off display, you can choose which configuration you want from here.
Windows 7:Start/Control Panel/View by large icons/Power Options/(Same as Vista)
3.If you have loose connections in the wires refer to manufacture for that Monitor
Good Luck

Hannspree... | Answered on Jan 14, 2011


That is computer problem, it shutsdown by itself improperly that is why you see the message on the screen.
When was the last time you blow out all dust inside the PC. You should also try reseating all the cards and memories. Also look for any caps on the mother board with bulging tops.
That will be your starting point.

Basic LCD monitor and TV troubleshooting guide:
http://www.fixya.com/support/r6150077-basic_lcd_monitors_troubleshooting
http://www.fixya.com/support/r5093881-lcd_flat_panel_tv_troubleshooting_guide
http://www.fixya.com/support/r7406380-tv_training_manuals
Failed TV and Monitors: http://s807.photobucket.com/albums/yy352/budm/
Learn about bad caps: http://en.wikipedia.org/wiki/Capacitor_plague

Hannspree... | Answered on Jan 05, 2011


HANNS-G will more likely to tell you to replace the broken on if it is not under warranty or give you high repair estimate.
http://www.hannsg.com/us/en/Repair.aspx

try: http://www.shopjimmy.com/computers/power-supply-unit-vp-799-from-hanns-g-hw173d.htm

Most common failures in the LCD monitors are bad capacitors (bulging top/seal or leaking) in the power supply, failed inverter circuits (blown fuse, shorted transistors, shorted/open transformers), bad lamps (poor solder connections or worn out lamps). You will need to open it up and inspect the inside, see example of failed monitors to get some ideas what to look for: http://s807.photobucket.com/home/budm/allalbums
Post back what you see inside so we can guide you further and it will help out other people in the future also.
http://en.wikipedia.org/wiki/Capacitor_plague
http://www.badcaps.net

Hannspree... | Answered on May 17, 2010


disconnect all the cables except the power cable and then turn the monitor on you would see a test screen if it still happens your monitor is faulty and better buy a new one as repairing is usually expensive .
also check you warrenty usually its for 3 years

Hannspree... | Answered on Apr 17, 2010


Most common failure in the LCD monitors are bad capacitors (bulging top/seal or leaking) in the power supply, failed inverter circuits (blown fuse, shorted transistors, shorted/open transformers), bad lamps (poor solder connections or worn out lamps). You will need to open it up and inspect the inside, see example of failed monitors to get some ideas what goes wrong: http://s807.photobucket.com/home/budm/allalbums
Post back what you see inside so we can guide you further and it will help out other people in the future also.
http://www.badcaps.net
http://en.wikipedia.org/wiki/Capacitor_plague

Hannspree... | Answered on Apr 11, 2010


Most common failure in the LCD monitors are bad capacitors (bulging top/seal or leaking) in the power supply, falied inverter circuits (blown fuse, shorted transistors, shorted/open transformers), bad lamps (poor solder connections or worn out lamps). You will need to open it up and inspect the inside, see example of failed monitors to get some ideas what goes wrong: http://s807.photobucket.com/home/budm/allalbums
Post back what you see inside so we can guide you further.
Lamps: http://www.lcdparts.net/

Hannspree... | Answered on Mar 28, 2010

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