20 Most Recent Cavalry Storage Cavalry 500GB 3.5 7200RPM USB 2.0 External with One Touch Back-Up 500 GB Hard Drive Questions & Answers

Could be a power issue at the USB port Try another USB port, also disconnect any other USB devices and try again

Cavalry Storage... | Answered on Jan 03, 2018

maybe the file is corrupt or has a virus. Do full virus scan on freshly rebooted computer. try starting the PC in safe mode (F8 when booting) and open the file. do other files of the same type open up ok?

Cavalry Storage... | Answered on Sep 27, 2017

The drive might be faulty. Can you see it in Windows? if not, is it in the BIOS? If not, I'd get my money back.

Cavalry Storage... | Answered on Nov 20, 2010

> ticking of a watch ...

A typical sound from a disk-drive that has malfunctioned.

If it still has a valid WARRANTY, exercise the warranty to get it repaired/replaced.

If the warranty has expired, then open the case, remove the disk-drive, buy a new "compatible" disk-drive, connect it, and thus "revive" your external storage device.

Cavalry Storage... | Answered on Oct 24, 2010


Okay , so there are some steps to figure out what is wrong with your external.

Firstly , if your computer makes a sound when you plug in your external , go to Start-Control Panel-Administrative Tools-Computer Management-Disk Management , and see if your external drive is listed here with your local drives. If it is listed , right click on the drive and change the drive letter to make it appear in "my computer".

If your drive does not make a connection sound when connecting to your computer and also does not show up , please follow the next step.

Remove the hard drive from the casing if possible and install it in your computer case or another external case.If the drive works , the problem is with the casing and you can ignore the drive.

Now , if the problem is with the casing , there are still 3 possibilities.

  1. The USB cable between the drive and the computer may be damaged.
  2. The circuit board which connects your drive to the interface of the external may be blown.
  3. The power supply (if applicable) may have a blown transformer.
The latter is the easiest to diagnose , does your external light up at all when you plug in the power? If not , then this is probably your problem. On the bottom of the adapter is a label which you will be able to use to have a new adapter made at your local electronics shop and this will cost about $30 max. They will also be able to test the adapter with a clamp meter to see if this is really the problem and this should be free.

The second component you want to test is the USB cable. If you have a printer , swop out the cables and see if your printer functions normally. Most externals use the same connector so you should be able to test it in this manner. If the cable works go on to the last step. If the cable is defective , replace it with a new one which you can find for about $10 at most electronics and chain stores.

The last component to test is the circuit board. This is a bit of a grey zone as you probably won't be able to spot the blown component unless it failed really badly. With the casing already opened , locate the external's circuit board and check to see if you have any blackened components or fluids leaking from some components. If all the other components of the external worked perfectly , then this is the faulty part. It is not really economical to replace the circuit as most of the time it is out of production by the time you need to replace it and it still costs a lot even if it is available so if your drive is working perfectly when connected via sata or IDE on your computer , the best is to buy a new casing and place your old drive in the new casing.

A casing costs about $50 and you could get it at most tech shops and big chain stores like Best Buy.

I hope this solves your problem and please reply if you need more help.

Kind Regards

Cavalry Storage... | Answered on Sep 29, 2010

Press the start button and right click "my computer"-> Manage -> Storage -> disk management. It can take up to a minute before displaying your discs. Rightclik your 500 gbcaue37500 and and depending on what's avaible;
Change from offline to online
Assaign a drive letter to the drive

  • If my solution helped, feel free to rate it!

Cavalry Storage... | Answered on Jul 30, 2010



Above link lead to the manual. We hope this would be helpful to you..

God Bless

Cavalry Storage... | Answered on Jul 30, 2010

The adapter case could be faulty but the hard drive may be OK.
Remove the hard drive and connect it to an USB hard drive adapter. Then plug the adapter into a working computer's USB port and if this computer sees it as an external hard drive and you can open the folders and files, then the hard drive is OK and you only need to buy a new USB hard drive adapter case.
If the hard drive is faulty, and the data is very important to you, there are companies that can retrieve data from faulty hard drives BUT it will cost you an arm and a leg for their services.

Cavalry Storage... | Answered on Jun 19, 2010

try a new cable, and a different usb hub or a different pc, if not found, drive is bad

Cavalry Storage... | Answered on Apr 13, 2010

do not format.....do not chkdsk....

get some data recovery software and install it in other computer with second harddrive

then run the software and recover the data in it

Cavalry Storage... | Answered on Oct 05, 2009

It does sound like you have the "click of death"

You could try remove the drive from its enclosure and connect it direct to a computer. If however it still clicks ticks or whines badly the it is probably toast.

You can however buy just a drive and put it in the enclosure. then maybe use crazy glue to hold it down.

A far as recovery goes then if it does not work on your computer directly then the other options is very expensive data recovery services

Cavalry Storage... | Answered on Aug 11, 2009

Maybe when it dropped it shattered a bit of the circuit board....
Or a wire came loose, maybe the Ex HDD pin has broke. Unsure.
Do you at all hear any clicking? That you may not of heard before?

Cavalry Storage... | Answered on Jul 13, 2009

i didn't understand . you need not need extra driver for external hard drive for win 98.
if it is need what is the need of external hard drive

Cavalry Storage... | Answered on Jul 11, 2009

Recommend you contact the Hard Drive manufacturer. No one will know more about the product than they will. I would follow their recommendations. Who is the manufacturer - NOT OF THE COMPUTER - OF THE HARD DRIVE.

Cavalry Storage... | Answered on Sep 06, 2008

click start control panel administrative tools computer management then select event viewer depending on what operating sytem you have this may vary
extend the events there you will ((see errors in red)) you will no what exactly what the error was and at what time it occured

you might be able work your way through the problem
if it's a program file you might uninstall the program restart your computer then reinstall some of these files/software

hope this helps

Cavalry Storage... | Answered on May 09, 2012

Can't say exactly what it means technically speaking, but my experience with such a problem is that the drive is 'dead'. Of course trying it on another computer would be constructive.

Cavalry Storage... | Answered on Dec 15, 2017

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