Creative Labs Zen Digital Media Player - Answered Questions & Fixed issues

First check the connection lead is good. Any fault on that will make any item become "unknown".
If you still have problem get Windows to search fr the drivers for it and install them with the disc provided with the Zen.

Creative Labs... | Answered on Jul 06, 2017 | 131 views

I switched the hide protection to show and then when i hit menu on the folder i wanted to protected it gave me the option to hide it. Then i went back and choose hide protected and it was gone, works perfectly

Creative Labs... | Answered on Sep 27, 2016 | 137 views

I have a feeling your only option is to dismantle and try disconnecting the internal battery. You may lose the data.

Creative Labs... | Answered on Nov 03, 2014 | 68 views

you can go to a mp3 website and download or if you have music on your mp3 just simply go to where you play your music and hit sync from mp3 or the device

Creative Labs... | Answered on Aug 03, 2013 | 23 views

MP3 players can only play music files in mp3 file format. You can download mp3 music files from the Internet to your computer and then copy them to your MP3 player using the USB cable. For your CD collection, you need to convert your CDs to mp3 music files onto your computer or download them from the Internet and then copy them to your MP3 player after you have connected the USB cable to the MP3 player and the computer.
You can do this using Windows Media player and Rip the CDs - Media Player will create a MP3 music file for each music track. Click on this link for instruction on converting music files to mp3 file format :-

Creative Labs... | Answered on Jan 13, 2013 | 2,495 views

Creative Zen
Try another PC or another USB port
Make sure the hold/lock is not engaged
Check for firmware update on Creative's website
Get Recovery Tool from Creative
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If all else fails, check with this guy:
Creative Zen – Formatting
Step by step instructions for formatting a player
1. Detach the player from the PC if it is connected, and turn off the player.
2. Press and hold the Play button while powering on the player.
3. When the player displays the Creative logo, release the Play button
4. Select Format (All) and select Yes to format the player.
5. After the player has finished formatting, select Reboot.
6. Re-transfer the tracks to the player.
-Tha Mp3 Doctor

Creative Labs... | Answered on Dec 29, 2012 | 387 views

this FAQ lists how to fix hundreds of problems for the zen, i'm pretty sure your problem is covered there

Creative Labs... | Answered on Nov 21, 2012 | 1,336 views

Here, if you're referring to the correct model.

Creative Labs... | Answered on Jul 20, 2011 | 30 views

Creative has a great online support for their prodicts. I hope you can cut and paste...,/?St=155,E=0000000001370198446,K=9111,Sxi=5,Answer33653=obj(33653):obj(35815)

If not, go to and click on the picture of your player and look for 'troubleshooting' links.

Good luck from Detroit, MI.

Creative Labs... | Answered on Jun 11, 2011 | 159 views

Hi there,there is a free down load on the creative website to replace the firmware it worked for me.

Creative Labs... | Answered on Jun 07, 2011 | 50 views

hello friend,

i dont know whats the format your player plays but you can try using a software call "allconverter"..
try on google and it will show you the link to download it..

This converter helps you convert your videos to any format, flv,avi,mpeg,mp4 etc..

If it helped you please say thanks and like/rate the comment please

Creative Labs... | Answered on Jun 06, 2011 | 246 views

did you try to push the restart button? its an itty ***** button that you need a pin or a paper clip end
to push. And make sure you have charged it completely. You can also go on the Creative Labs website and see what they have in their FAQ section.

Creative Labs... | Answered on May 31, 2011 | 34 views

dude well da case is simple wot ur tryn to do is add da music in da player to da player again, da player already is fuull wit around 4 gig so nly 3.5 is around is free so u cant add da same music again........ since is not enough space kkkk if u wann add more new music search da computer using the media explorer and add the new music to the music library and sync it with da player if dis doesnt work mail me your problem with further details.... kkkkkk

Creative Labs... | Answered on May 30, 2011 | 171 views

To reset my Zen, I use a thumb tack and gentle insert the tip into the small hole in the bottom of the Zen player. It works everytime.

Creative Labs... | Answered on May 30, 2011 | 50 views

change your battery . . the problem is your battery, the battery is damage by over charging. . . consult a technician to change the battery....
thanks and have a nice day. . .

Creative Labs... | Answered on May 06, 2011 | 119 views

1st, try plugging in your mp3 player to your computer and see if anything happens to the screen. If it stays white, then it is probably a hardware error and you should contact the manufacturer and see if you can get it fixed. If the screen changes to some icon, then its probably a software error and you should try to reset your device from the software that came with the mp3 player.
If neither of those options suit you, then you should try to remember what you did right before it went blank. If it was in your pocket or something and you sat on it, then the screen is probably broken. If you recently got a new SD card or similar storage device, then you should remove it and wee what happens. If it is a hardware issue then the only way to resolve it is to try to buy a replacement part online, or to send it back and try to get a replacement one at a lower cost.

Creative Labs... | Answered on May 03, 2011 | 155 views


Connect the Zen to a PC via usb and see if it jump starts,if it doesn't then hit the Reset button(or rather, hole) at the bottom and booted again. It should start working again properly.

Creative Labs... | Answered on Apr 30, 2011 | 38 views

how to clear the whole storage in the i pod so that i can feed new songs and photos

Creative Labs... | Answered on Apr 20, 2011 | 360 views

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