20 Most Recent Creative Labs Zen Digital Media Player - Page 8 Questions & Answers


Hi

please reformat your unit, and this is the only solution to reset the format..

Thanks!

Creative Labs... | Answered on Jul 09, 2009


Most probably a virus has infected your player.

Creative Labs... | Answered on Jul 06, 2009


you dont transfer to wmp....but if you like to open (play) downloaded files with wnp...find the files you downloaded....right click on file and select open with....(now select wmp) apply..ok..now you look for the files and place in playlist using wmp.................have fun feel free to rete

Creative Labs... | Answered on Jul 03, 2009


First back up all of your music and do this: Turn off the player and disconnect it from the computer. Then press and hold the play/pause button and turn it on simultaneously. It will then enter recovery mode. Scroll down and select format (all) and let it format and it should work like normal. If it freezes again, then you may need a firmware update.

Creative Labs... | Answered on Jul 01, 2009


Here is the Creative mp3 help site, click on your unit picture and the support page for your player will come up.

you will have to browse through the items in here to find what you want...

Creative Labs... | Answered on Jun 28, 2009


I believe in the settings there is a way to hide / show different icons on the main menu. Check around in the settings for the device and I think you will find that somehow it got disabled.

Creative Labs... | Answered on Jun 25, 2009


find a way to remove the battery

Creative Labs... | Answered on Jun 24, 2009


i had this same problem i would get the cord for the zen you have and hook it up to your computer and see what happens.
p.s.GOOD LUCK!!

Creative Labs... | Answered on Jun 22, 2009


maybe the file itself is corrupt.

Have you tried with other files?

If you did and they played well all you have to do is to get the song again

Creative Labs... | Answered on Jun 22, 2009


Hi
i think that a good firmware update would repair the problem
http://support.creative.com/Products/ProductDetails.aspx?catID=213&CatName=MP3+Players&subCatID=214&subCatName=ZEN&prodID=16999&prodName=ZEN
Make sure it's the good model and download the latest firmware
download it
connect your mp3 player and run the firmware updater
that should reset your mp3 player without erasing your song and display should be ok
Good luck

Creative Labs... | Answered on Jun 19, 2009


This worked for me - My Zen player had the same 'not connected problem'

From the Start menu, select Control Panel > System. From the window that appears, select the Hardware tab and then click on Device Manager. You will find a listing for your Zen Player - probably under Portable Devices. You may well see that the entry for Zen has an exclamation mark in it - delete this entry by right clicking your mouse. Reboot your PC with the Zen player still attached and you should find that the problem is cured.

Chris

Creative Labs... | Answered on Jun 17, 2009


theres a access hole on the bottom side of the player that says reset use a straighten out paper clip and insert to push the reset button and the player will reboot good luck

Creative Labs... | Answered on Jun 16, 2009


how do i get to work

Creative Labs... | Answered on Jun 14, 2009


ooohhh your eeprom may be damaged. do nothing. you need a professional who knows these specific devices, e.g. creative

Creative Labs... | Answered on Jun 10, 2009


i suggest putting in the toaster so the excess water dries and then using a car charger to charge really makes a difference. i've done it before

Creative Labs... | Answered on Jun 10, 2009


that happened to me once.....all u have to do is ......ok theres a small whole on the body of your zen.... take needle or a thooth pick and push it in.....theres actually a small button in that whole that would restart your zen without wiping away all the memory......sooo yaaa..... hope this helps......

Creative Labs... | Answered on Jun 10, 2009


First, back up all of your music and do this: Turn off the player and disconnect it from the computer. Then press and hold the play/puse button and turn it on simultaneously. The player should be in recovery mode. Scroll down and select format (all) and let it format. Then reload all of music back onto your player and it should work like new. Hope this helps!

Creative Labs... | Answered on Jun 07, 2009


Befor you turn it on, press and hold the play/pause button and turn it on. It will be in recovery mode. Scroll down and select reload firmware and connect it to the computer. You can download the firmware from here: http://support.creative.com/downloads/download.aspx?nDownloadId=10889

Creative Labs... | Answered on Jun 07, 2009


I agree, use the Reload Firmware tool on recovery mode and then upgrade the firmware from the website. If you get "firmware failed!", then try it from a different computer.

Creative Labs... | Answered on Jun 06, 2009

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