20 Most Recent Creative Labs Zen Digital Media Player - Page 3 Questions & Answers

  • To install this firmware update, do the following:
    1. Download the ZenMicroP4S_PCFW_L16_2_21_02.exe file into your local hard disk.
    2. Connect the player to your computer.
    3. Double-click the firmware upgrade file and follow the instructions on the screen.
  • If a dialog box appears, telling you that an application is interfering with the update process, do the following:
    1. Launch Creative MediaSource Player/Organizer.
    2. Click Tools -> Settings.
    3. Click the Detector tab.
    4. In the Device(s) to Detect window, make sure that the Enable Detector checkbox is not selected.
    5. Restart your computer.
    6. Install the firmware update again.

Creative Labs... | Answered on Apr 06, 2011

I had the same problem....ok here's what you do, make sure the ZEN is off first then switch it on my pushing the switch down (like usual).So switch it on and press the play/pause button at the same time. It may take a couple of tries but after you get it, the screen will say "Recovery Mode" at the top. Now go down to "Clean Up" and click it. It will then ask, "Disk cleanup will be performed. Continue?" Click yes. When it's done, turn off the ZEN and turn it back on. Does it work!? Ha I'm a 13 year old genius.

Creative Labs... | Answered on Mar 25, 2011

The battery in the unit needs replacing.

Creative Labs... | Answered on Mar 06, 2011

the device software that came with it should have an option under edit or file where it says create new playlist. however if it doesn't you can use winamp free from winamp.com to create one

Creative Labs... | Answered on Feb 16, 2011


The following worked for me. Go to the Creative Zen Support warranty info page of their site:


I ran the recovery tool with my zen connected to the computer and it changed from being in a docked state to updating firmware, after it had done this it worked fine again.

Creative Labs... | Answered on Feb 06, 2011

There are instructions on youtube on how to open it, use a strong guitar pick rather than a screwdriver. When you do remove the wires from the battery by taking the sticky tape from the battery and solder to the battery rather than taking the wires from the circuit board easier that way.

Creative Labs... | Answered on Jan 22, 2011

Please log on to the following site for help:


Creative Labs... | Answered on Jan 17, 2011

just get a gas and burn your damn ez300 unit and buy a new one.. i hope this solves your problem

Creative Labs... | Answered on Jan 12, 2011

load itunes software on a computer and then synchronize its library with that of your player

Creative Labs... | Answered on Dec 19, 2010

This is what you call the WSOD or the White Screen Of Doom. Is it still under warranty? If yes, go and have it returned or RMAd. Or you can try to download the Recovery Tool found here



Creative Labs... | Answered on Nov 18, 2010

Search in google for any firmwares available. If not take it to near by service center and get fixed. Thank You.

Creative Labs... | Answered on Oct 24, 2010

if you are operating a linux -based system you can still download the driver, but it depends on your skill level to install and make the driver work. as Creative products are meant only for windows based operating system and depending on the date of manufactoring. the mp3 may only recognizable in either the xp, vista or win7. your options are very limited and to enjoy this product you many have to consider to obtain or use a windows based pc to use the player

Creative Labs... | Answered on Oct 19, 2010

I've had the Zen working fine on various versions of Ubuntu - it's worth upgrading though.

I heard the KZenExplorer isn't really supported that much, I tend to use Gnomad2, it seems the option of choice.

Creative Labs... | Answered on Oct 04, 2010

Here is a tip posted on this site that will explain whats going on. >>>

Creative Labs... | Answered on Oct 01, 2010

uhm my CREATIVE ZEN MX LCD connector and battery is broken,, and i want to fix it,,, bbut i cant find any creative service center here in the philippines, does any one know any repair shop who can repair my CREATIVE ZEN MX???

thanks for anyone who can help me find a repair shop for it ....

add me at face book and send me a message if you know one ^_^ thanx


Creative Labs... | Answered on Sep 16, 2010

You might just need to try a different music management application. Try MediaMonkey, Rhaposody, or Windows Media Player, any of those should work.

If you need further help, reach me via phone at https://www.6ya.com/expert/forrest_f5a3e9d21691ce99

Creative Labs... | Answered on Sep 11, 2010

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