20 Most Recent Pure Digital Flip Video Ultra Camcorder Questions & Answers


Solved - I had the same problem.

The original "Flip Video For PC" software that came preinstalled on my Flip worked fine. But after being nagged to "upgrade" to FlipShare, I experienced the same crash problem mentioned here. Even worse, the FlipShare installation nuked the original program files from the Flip!

In my case, I think my computer's processor did not meet the minimum system requirements of the newer FlipShare software. The original "Flip Video For PC" software requires a 2Ghz P4 or higher; the FlipShare software says it requires a dual-core 4Ghz or higher. So when the FlipShare software tries to load the ippvideodecoder.ax module on an under-powered processor, it just crashes. Bad design.

I bet that most of the people posting this same problem here have processors that are "borderline".

Anyway, here's how to get the original Flip Video software back and re-install it on your computer:

Disclaimer: I assume no responsibility if you screw up your Flip or lose your videos. I can only tell you this method worked for me.

1) Use Control Panel, Add/Remove Programs to uninstall FlipShare and 3vix.

2) Download "Flip Video For PC" v3.7 from here:
http://www.theflip.com/app/prius/37/update/

3) Follow the written instructions here for formatting your Flip and reinstalling the software:

http://www.youtube.com/watch?v=JYc8N3dmxhU

Important: this guy tells you how to back up any existing videos on your Flip BEFORE you format it.

After formatting, I had some initial trouble with the installation not finding my (empty) Flip. Here's a workaround: the installation creates a folder called "FlipVideo Updater Support Files", and within that a subfolder called "files_to_install". Copy the entire contents of that subfolder to the root of your Flip. Re-run the installation and it should now be recognized.

4) Bonus: once you've got the old software reinstalled and working, you may want to disable the annoying "Upgrade To FlipShare" nag screen that bugs you every time you run the software. Simply browse your Flip and delete the following file:

[drive letter]\System\VIEWER\PD\checkForUpdate.txt

No more nag screen!

I hope this info is helpful to those who experienced the same problem. Flip tech support people are absolutely clueless.

best,
JohnB

Pure Digital... | Answered on May 16, 2018


I found the solution!
Just put the Flip camera back into any computer on which you deleted files — then, with the Flip camera still attached, empty your trash bin.
All of the time comes right back. The only catch is if you have deleted files on many different computers. At some point, you will have to go back to those computers, insert the Flip, empty the trash and then you'll get your minutes back.
It's awesome. I am back in love with the Flip.
GERSH

Pure Digital... | Answered on May 01, 2018


maybe you still dont unlock that, just change to unlock for opening files or etc

Pure Digital... | Answered on Jan 03, 2018


Network connection issue? Did you connect it to wifi and checked the connectivity status? Is it the size of the attachment?

Pure Digital... | Answered on Dec 16, 2017


No wonder the education system is in such a state if you buy toys like this for children, then don't treat them properly. What children need is books and pens, not electronic gadgetry.

Pure Digital... | Answered on Oct 09, 2017


go control panel > go to programs and features > high light flip share and all flip share lines ( one at a time )
click on uninstall again until all of the lines are deleted

Pure Digital... | Answered on Sep 02, 2017

Not finding what you are looking for?
Pure Digital Flip Video Ultra Camcorder Logo

566 questions posted

Ask a Question

Usually answered in minutes!

Top Pure Digital Video Cameras Experts

Rommel Balcita

Level 3 Expert

749 Answers

tomikles

Level 1 Expert

36 Answers

richie46

Level 3 Expert

12962 Answers

Are you a Pure Digital Video Camera Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

View Most Popular

Pure Digital Video Cameras

  • Pure Digital Video Cameras

Most Popular Question

flip

  • Video Cameras
Loading...