20 Most Recent Viking 42 in Built In Professional Integrated Side by Side Refrigerator - VISB423 Questions & Answers

I have this side by side Viking- The worst product I ever bought. Nothing but problems. If I can give anyone advise do not buy one.

Viking 42 in... | Answered on Jun 02, 2015

Ours did that when one of the kids left something sticking out so the door did not close all the way.
Fridge could not keep up with an open door.

Viking 42 in... | Answered on Apr 07, 2015

you have a clogged drain, it is either clogged with ice or some kind of debris, thaw the freezer out and push a length of weed trimmer line down the drain. The drain is accessible by removing the back wall of the inside of the freezer. If there is no clog then the drain may be freezing up, if that is the case, take a piece of 14 gauge romex wire and loop it several times around the heating element at the bottom of the evaporator and push a few inches of it into the drain, this will get hot and transfer heat when it goes into a defrost cycle which is where the water is coming from in the first place

Viking 42 in... | Answered on Apr 04, 2015

There are adjustable wheels on front. Jack up front enough to grab the frame and pull out slowly. Be careful if you have water line for ice maker.

Viking 42 in... | Answered on Jan 16, 2015

Try turning it off for 12 hr's. Buy the 5 yr. warranty on all ref. with ice maker

Viking 42 in... | Answered on May 22, 2014

Check your connections again.

Viking 42 in... | Answered on Nov 29, 2013

I experienced the same problem several times with our VCSB483DSS also.

What I found was that the ice come down the chute side way and got stuck at the flap in the door. As you continue to press for ice, the machine pushes more ice & they all back up in side the chute and in the door, ready to dump on unsuspecting person who open the freezer door.

I think the the problems are:
1 - over application of foam insulation in the chute pathway in the door.
2 - possible bad timing on the flap opening causing the falling ice to get stuck.

My solution for the past 6 years:
1 - clean out the over application of foam insulation - this reduce the incident frequency from once a month to once or twice a year.
2 - inform my family member that if while you pressed for ice, and the ice is not dropping, but you hear the motor still cranking away, stop pressing for ice immediately. Stick you finger up the dispenser to make sure the flap is open, and push the ice to un-stuck them. And finally, be prepare to get 2 cups full of ice.

Viking may make professional quality fridge (13 years experience in restaurant business), but ice & water dispenser is not their strong point.

Viking 42 in... | Answered on Feb 28, 2013

What does it smell like? Burnt plastic , mold , rotten food? Check gaskets and temp in fridge, food could be spoiling. It is tough to get serious odors out of fridges. Bleach, vinegar are good for killing odors. Check manufactures recommendations.

Viking 42 in... | Answered on Feb 28, 2013

You may have to unplug the the unit and thaw it out with a hair drier,and get everything dry.Then close it up and set the temp,and plug it in.It will take a while before it will start producing ice again normally.If I can help,let me know.

Viking 42 in... | Answered on Feb 26, 2013

all food in refrig freezing?

Viking 42 in... | Answered on Dec 15, 2012

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