20 Most Recent Motorola Mobility Moto Q Questions & Answers


If you plug the charger into your phone and the battery icon does not change, then it means your physical connection is loose. If the battery connection does change but will not hold charge, then the battery is dead. I have managed 20 Q's in our office. Most of the time we just buy new batteries. Sometimes I fixed the connection by doing the following:

Use a needle nose plier and squueze the mini usb tip on the chargerslightly...very slightly. This will give it a "tighter" fit when you plug it into your phone. Make sure it's unplugged from the wall when you are doing this =).

Motorola... | Answered on Dec 11, 2017


Maybe going out? Call customer service and get to the tech support side. Maybe they can help?

Motorola... | Answered on Jun 11, 2017


If u tried hard resetting the device and have closed all your apps, if its still doing it i would recommend a backup and restore

Motorola... | Answered on Mar 23, 2017


call your service provider they have to black it for you

Motorola... | Answered on Oct 26, 2016


Have you tried a Master Re-set when the phone is off? Hold the center key and the power button for at least a FULL minute to a minute and a half. You will see the provider's splash screen, but hang tough.

This works best with the device on a flat surface rather than holding it.

Motorola... | Answered on Feb 29, 2016

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