20 Most Recent Philips DVDR3390/37 DVD Recorder Questions & Answers


Hi. Look underneath (bottom) of unit, right under the DVD drive. There is a open narrow slot. Take a PLASTIC, or non-metal, instument, like a chop-stick, etc., & insert into slot. Start from the very right of open slot & move the instrument to the left. You will be moving a plastic slider that will open the dvd drive, Simple. Also, keep a dummy disc in drive & it will open all the time, but the drive will constantly spin & spin, overheat & no longer work. It only shuts down when no disc is inserted. I have rebuilt dozens of these models. What I do is after viewing disc, I remove right away, because when you switch to view from hdd or cable/sat., the inserted disc will spin all the time & wear out drive very soon. By keeping a disc out, the drive will last a long time. It is so easy just to manually!! open the dvd drive, each time. Better than replacing with a PC internal IDE dvd burner. Then you have to cut hole on top for IDE cable & power cable & the dvd burner/drive sits on top of unit because it will NOT fit inside. Plus, if you do this, remember to put plastic button on master slot seen on the back of new dvd burner. Also, another tip, if you save a show, ect, on HDD, burn onto disc right away, if you want to save program onto a disc. Another tip, you can hold onto stop button on remote, a few seconds, & dvd drive door will open. Hold again & it will shut.

Philips... | Answered on Nov 11, 2014


It sound like you may need to update your firmware..

You can search this like for ready downloads.

Also, I would look for BIOS firmware updates at the Phillips web site

Philips... | Answered on Apr 28, 2014


My parents had the identical unit with the same problem. They fixed it by replacing it, and let the 3400 sit and collect dust.

I got sick of this so I set out to fix it today. EASY fix. Should take the novice about 45 minutes, and expert closer to 15 minutes.

This writeup is for educational purposes only, with varying skill levels in the world, I'm not going to be responsible for any damage you cause to your DVD player, yourself, your TV, your neighbor, or your cat.

You'll need:
T-10 Torx screwdriver
P-2 Phillips screwdriver
And a small slotted screwdriver, knife etc.. something to bend tabs back to unsnap plastic pieces.

Make sure the unit is unplugged first.

Remove 7 T-10 screws from cover (2 on each side, 3 on back)

Locate metal bracket over DVD unit.
Remove 2 T-10 screws holding bracket to bottom.
Remove 3 T-10 screws holding bracket to front.
Be careful you don't break the mount tabs, and don't touch any circuitry!

Remove 2 P-2 screws from black cover over DVD unit. Using your weapon of choice, CAREFULLY pry the tabs that are holding the black cover onto the DVD unit. 1 tab on each side, near the front of the machine.

DO NOT TOUCH THE LASER LENS!

With the removed cover in hand, locate 3 tabs that snap 2 white plastic circle halves together, Seperate the halves. Remove 2 washers. Notice one is a standard washer, and one is a strong magnet.

REVERSE their locations. Stack the magnets on the side that comes in contact with the DVD. Place the strong magnet on first, then place the normal washer on top.

I believe the cause of the "BLOCKED" message is this magnet being too strong/the opening mechanism being too weak. You need a magnetic field to center the white circle onto the base that the disc sits on, but too strong of a field causes the BLOCKED message to appear. Lessen the magnetic field and everyone is happy.

Reassembly is the reverse of removal.

Philips... | Answered on May 21, 2012


Hello,

Your unit being stuck in standby mode is an indication that its having a power problem. Remove its plug from the wall and fix it back into the wall, then turn it on again. If its still stuck in safe mode, then the power supply board in the unit is the cause of the problem.

The power supply board might be defective and maybe that's why the unit won't power up. Its receiving power but it cannot transfer the current to the necessary part of the unit because a capacitor, diode, etc may have been faulty. Until these bad components are replaced, the unit might not come on.

To actually find out what's wrong, you need to disassemble the unit with a screw driver and check what's wrong. You will be needing a meter in order to test the components on the power board, once you detect any bad component, you can make necessary replacement at any electronics accessories store withing our vicinity. This is the only way by which you can detect the problem.

Of course, testing the power board with a meter will require someone that has the ability. So it you can't, then you might be needing the help of a repairman or you can call a friend that has the ability to help you out.

I wish you the best of luck.

Philips... | Answered on Jan 05, 2012


Ok here is a fix that worked for me. I don't know how long it will last and it's only a partial fix but my unit wouldn't open or shut and I'd come close to throwing it out of the window. Now it seems ok.

Basically the problem lies in the fact that the DVD unit is cheap and nasty in these machines. It is made of poor quality plastic and the mechanism for raising DVDs into place relies on just plastic pegs running down plastic grooved. There are no bearings and no low friction materials. As a result, the mechanism motor is too weak and the unit fails in two ways. 1) It doesn't close the drawer enough to allow the spindle to pass through the centre of the DVD and 2) When the DVD is in place, the motor doesn't have enough power to separate the magnets that hold the spindle to the locking disk above the DVD (sorry if I don't know the correct names for the parts).

The solution to the first problem is to lightly grease the tracks with a silicon grease but MAKE SURE YOU DON'T GET GREASE ON THE DRIVE belt. This is at best a partial fix... I still occasionally have to help my drawer go all the way in with a gentle push.

The result to the second problem is weaken the magnet.

Here's how.

1.Unplug and remove the casing of the unit. First tip is remember where every screw goes... there are a dozen different types.

2. The DVD unit is a black plastic box with a white wheel on the top. Remove the 2 cm wide metal frame that goes over the front (screws in base and in the PCB boards next to the on/off switch and eject button. Again keep an eye on the screws.

3. Remove the two screws on the plastic lid to the front of the DVD unit. There are two black tabs on the lid that you will have to push with a screwdriver to click it out. You will now see the drivespindle and on the lid, you will see the white locking disk.

4. While you have the unit open, clean it and lightly oil it. You can remove the other half of the lid by pulling the two tabs located on the sides. Make sure that you clean and wipe with oil the white mechanism at the front of the unit.

5. Now for the magnets... There are three tabs on the top side of the white locking disk. Gently push these to one side and the two halves will fall apart. Memorise how it goes together.

6. Two washers will drop out. One is a magnet and the other isn't. find out which is the magnet using a screwdriver.

7. Now the silly bit. Throw away the washer that is NOT magnetic and onlly put the magnetic one back. Reassemble. This reduces the grip of the locking disk on the spindle.

I hope this helps. It would appear that Philips have not come to the rescue on this because it would require them to admit that they use shoddy parts. Good Luck - Dave

Philips... | Answered on Dec 08, 2011


your dvd lens is not working properly try to replace it

Philips... | Answered on Oct 10, 2010


Old post, but here's the correct solution for anyone who may have this problem in the future. I don't think that always leaving a disc in the tray is a solution, just a temporary fix.

My parents had the identical unit with the same problem. They fixed it by replacing it, and let the 3400 sit and collect dust.

I got sick of this so I set out to fix it today. EASY fix. Should take the novice about 45 minutes, and expert closer to 15 minutes.

This writeup is for educational purposes only, with varying skill levels in the world, I'm not going to be responsible for any damage you cause to your DVD player, yourself, your TV, your neighbor, or your cat.

You'll need:
T-10 Torx screwdriver
P-2 Phillips screwdriver
And a small slotted screwdriver, knife etc.. something to bend tabs back to unsnap plastic pieces.

Make sure the unit is unplugged first.

Remove 7 T-10 screws from cover (2 on each side, 3 on back)

Locate metal bracket over DVD unit.
Remove 2 T-10 screws holding bracket to bottom.
Remove 3 T-10 screws holding bracket to front.
Be careful you don't break the mount tabs, and don't touch any circuitry!

Remove 2 P-2 screws from black cover over DVD unit. Using your weapon of choice, CAREFULLY pry the tabs that are holding the black cover onto the DVD unit. 1 tab on each side, near the front of the machine.

DO NOT TOUCH THE LASER LENS!

With the removed cover in hand, locate 3 tabs that snap 2 white plastic circle halves together, Seperate the halves. Remove 2 washers. Notice one is a standard washer, and one is a strong magnet.

REVERSE their locations. Stack the magnets on the side that comes in contact with the DVD. Place the strong magnet on first, then place the normal washer on top.

I believe the cause of the "BLOCKED" message is this magnet being too strong/the opening mechanism being too weak. You need a magnetic field2_bing.gif to center the white circle onto the base that the disc sits on, but too strong of a field causes the BLOCKED message to appear. Lessen the magnetic field and everyone is happy.

Reassembly is the reverse of removal.

Philips... | Answered on Jun 29, 2010


Here, try this link:
http://download.p4c.philips.com/files/d/dvdr3390_37/dvdr3390_37_ dfu_aen.pdf
I hope this helps! Der Strom

Philips... | Answered on Apr 27, 2010


Yes it has a built in tuner.

Philips... | Answered on Oct 31, 2009


Hi,

You can download the required manual from:

http://www.retrevo.com/support/Philips-DVDR3390-DVD-Players-manual/id/280ag205/t/2/

On the page which opens, you will find 5 manuals. Select the manual which you need. Click on the GET MANUAL button and follow the instructions on the next page to download the manual.

Hope this solves your problem. Thanks.

Philips... | Answered on Oct 31, 2009

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