20 Most Recent Quinny Zapp - Pink Jogger Stroller Questions & Answers

Hi,

You cannot recline the seat unit on a Zapp, only the Zapp Xtra has this function.

Hope this helps.

Hi,

I am afraid that the Zapp cannot be reclined. The only Zapp that has the recline is the Zapp Xtra.

Hope this helps.

If you're in the UK order from the Quinny E Shop. For other countries please advise which country you're in so that we can provide contact information for the relevant customer care team. Adapter Zapp Xtra (Pls note currently out of stock, you will be able to order once further stock arrives)

Hi Iris! Quinny staff here! If it's an older model Quinny Zapp (pre-2008) check out this hint sheet - Hope that's simple and helpful :)

Hi Irama You can send the Zapp Xtra to our engineers in the UK for inspection & repair work required. If it's under 24 months old you can send copy of your proof of purchase to our care team and they can arrange inspection & repair free of charge under warranty, however there would be a 15GBP charge for courier collection from your address. Alternatively you may like to discuss the situation with a Quinny retailer who may deal with the issue on your behalf which would mean you do not have to pay for courier collection.

Hi Abdel Please contact our team in Egypt who will be able to assist you with sourcing spare part items -

This may be fixable give quinny a ring and they may be able to post you out a spare part

Hi Sonia The Zapp Xtra seat fabric should not be placed in the washing machine due to the likelihood of damage to the sun canopy. To rectify the issue would mean to replace the Zapp Xtra seat fabric. If you're in the UK please order from your local Quinny retailer or direct from the customer care team. If you're not in the UK please visit the Quinny website and select the country you're in, then choose the "Contact Us" tab on the right side of the page for your enquiry to be sent through to the customer care team who can best assist with purchasing a replacement seat fabric.

Hi Maria If you have a 2011 model Zapp Xtra seat unit the bumper bar is not suitable to use on it. The bumper bar accessory is only suitable for 2012 model Zapp Xtra seat unit onward. On the back of the seat unit there is a manufacturing sticker which shows date of production, which will tell you if your seat is suitable for using bumper bar accessory.

HiPlease contact [email protected] to discuss the possibility of ordering replacement recline adaptors.

HiWe don't repair zips on products it would be a case of a replacement.

HiNo the bumper bar accessory is not compatible with Quinny Zapp Xtra 2011 model.Bumper bar accessory can only be fitted to 2012 and 2013 model.

HiNo there is no way of creating a Quinny Zapp double.

HiWhich Quinny product are you asking about?

HiQuinny cannot advise the use of non-official Quinny products with the pushchair.The Zapp Xtra bumper bar is not compatible with the 2011 model Zapp Xtra seat unit as modifications were made for the 2012 model seat unit to be compatible with the bumper bar.

HiIt needs inspection & repair by our engineers.

If you're in the UK and the product is under 2 years old, please contact your retailer with your proof of purchase and they can arrange for it to be sent to our engineers for inspection / repair work required under warranty. If you're in the UK and the product is over 2 years old or you no longer have proof of purchase please contact the customer care team on 01284 413 141 Mon-Thur 8.30-6.30 / Fri 8.30-4.30 (Excluding Bank Holidays) to discuss booking it in for chargeable inspection / repair work required.

If you're outside the UK please visit www.quinny.com and select the country you're in, then use the "Contact Us" tab on the right side for your enquiry to be sent through to the customer care team in your country.

If you're in the UK you can order by contacting the customer care team on 01284 413 141 Mon-Thur 8.30-6.30 / Fri 8.30-4.30 (Excluding Bank Holidays)

If you're outside the UK please advise which country you're in and we can put you in touch with the correct distribution team to assist you.

HiVisit http://www.quinny.com/gb-en/service/find-a-shop/

Hi CourtneyIt needs to be sent in to our engineers for inspection to establish the issue and resolve it.

If you're in the UK and the product is under 2 years old, please contact your retailer with your proof of purchase and they can arrange for it to be sent to our engineers for inspection / repair work required under warranty. If you're in the UK and the product is over 2 years old or you no longer have proof of purchase please contact the customer care team on 01284 413 141 Mon-Thur 8.30-6.30 / Fri 8.30-4.30 (Excluding Bank Holidays) to discuss booking it in for chargeable inspection / repair work required.

If you're outside the UK please visit www.quinny.com and select the country you're in, then use the "Contact Us" tab on the right side for your enquiry to be sent through to the customer care team in your country.