20 Most Recent HP PhotoSmart C4180 All-in-One Color InkJet Photo Printer Questions & Answers


hi, 


its could be hardware issue, if you tell me which printer, then we can try some reset on that machine..........


Regards,  raj_p5983

HP PhotoSmart... | Answered on Jan 18, 2019


Hi,

Try the resetting the printer to factory defaults.

Steps:

1.Turn the Printer OFF, unplug the power cabled from the back of the printer and from the wall outlet.

2.Then, Press and hold the ON button for 30 -60 seconds

3.Take the Ink Cartridges out, Unplug the printer power cable while its ON, press and hold CANCEL and COLOR COPY button and connect the Power cord while holding the buttons.keep Holding the buttons until the printer goes off ,release the button and Push the ON button.

Please let me know, the status. GoodLuck cheers!!

Thank you ...

HP PhotoSmart... | Answered on Jul 02, 2018


Print cartridge is a knock off. Cartridges have printed circuits in them that the printer can recognize as being the original replacement. This is to keep people from using other products in their printer, which I think is foul, since you paid for the printer and it technically belongs to you. Sometime HP will make cartridges with faulty circuits that the printer will not recognize.. If that is the case call them and demand a new ink cartridge.

HP PhotoSmart... | Answered on Dec 12, 2017


uninstall your printer and then reinstall

HP PhotoSmart... | Answered on Mar 12, 2015


www8.hp.com/us/en/support.html

Sounds like you may have a mechanical problem with the printer itself.

HP PhotoSmart... | Answered on Sep 07, 2014


colour cartidge hp photosmart c4183

HP PhotoSmart... | Answered on Apr 03, 2014


It is loaded on plastic hinges. It may be stuck.

HP PhotoSmart... | Answered on Dec 23, 2013


This type of problem is typically caused by one of the ink cartridges which is suffering from marginal electrical performance - either the HP92 (black) or HP93 (color) ink cartridge.

Can you perform the 'Self Test Page' test (see below). If this test is successful then this demonstrates the printer is 'generally operational', but if normal printing is still not permitted then either the HP92 (black) or HP93 (color) ink cartridge is likely electrically damaged and may need to be replaced*.

Perform Self Test Page:
1. Press and hold the CANCEL button.
2. Press the COLOR COPY button. Release both buttons.
3. The self test prints. The printed pattern will verify printer is generally functional. Inspect color bars to verify proper nozzle/jetting health.

-- Inspect printed nozzle stair step patterns - verify all ink nozzles are properly firing. Generally, if the Self Test Page prints ok then the printer is functioning correctly and the problem is with the ink cartridges - replace the suspect ink cartridge and retest. Refer to 2nd video procedure at the following link on how to read the Self Test page test (NOTE: HP74/75 cartridges are electrically identical to the HP92 thru 98 cartridges).
http://inkjet411.com/?page_id=579

*Many cartridges eventually do encounter problems or failures. Severe cartridge errors are primarily caused by an electrical breakdown at the cartridge's nozzle plate. Ink *********** or corrosion into the nozzle plate will cause a failure of the tiny micro-electronics resulting in a variety of different error messages being displayed - see picture at bottom of this page: http://inkjet411.com/?page_id=1216

It is suggested to install a new HP92 and/or HP93 ink cartridge in it to resolve the current issue.

HP PhotoSmart... | Answered on Sep 30, 2013


Regarding your question about the HP 920 (or 920XL) refilled cartridge usage/problem...we are guessing you are observing poor print quality or a missing color(s)? Please note this type of problem occurs now and then and is completely recoverable. The most common cause of poor print quality is trapped air between the ink cartridge and PRINTHEAD*, so we suggest you perform the "Clean PrintHead" procedure from your printer control panel (i.e. select 'Tools' - 'Clean Printhead', or similar), you may need to perform it twice (2X) to recover the ink system. If this doesn't work you may wish to jump straight to procedure E.

Please read thru all the checks below prior to beginning:
NOTE: If one or more the colors were previously dry fired during printing (i.e. if you continued printing using only a few colors to one, air may have been accidently ingested into the ink lines between the cartridge(s) and PRINTHEAD*. To recover from this problem, you may have to run the "Clean Printhead" procedure 2-3 times: http://inkjet411.com/?page_id=1589

A. Watch the video on the HP 920 support page which describes some of the common issues you may encounter with refilled ink cartridges: http://inkjet411.com/?page_id=1983
- Please note that poor print problems are somewhat common and is completely recoverable in most cases.

B. Then to verify the lines are clear and working correctly, print the "INK RECOVERY TEST PRINT" from our Test Prints page: http://inkjet411.com/?page_id=146

C. Then we suggest you run the self-test print (under maintenance/tools menu), this will verify nozzle performance and that each color is firing a solid band of color (i.e. you should not see any bands or missing lines in the pattern). This is also a good test to help isolate which color (or portion of the electronic PRINTHEAD*) may be causing the issue.

D. If a problem persists (poor print quality/missing colors, etc.), then we suggest that you thoroughly review the steps outlined on our HP 920 support pages, including PRINTHEAD* removal/printer cleaning and service station cleaning. It is suggested you refer to printer manufacturer instructions first as the Inkjet411 procedures are provided for general guidance purposes only. Please note that a dirty service station can also cause poor image quality and/or ink cross-contamination or bleed between different colors: http://inkjet411.com/?page_id=1495

E. If the poor/degraded print quality problem still cannot be corrected, then the PRINTHEAD may be dry and may need to be flushed. Refer to PRINTHEAD flushing video procedure at the following link or refer to steps below: http://inkjet411.com/?page_id=2412

1. Remove all ink cartridges from the printer.
2. Remove the printhead - in most cases you will need to pull up on the lever at right side of carriage assembly to unlock the printhead. Lift printhead straight up to remove.
3. Over a sink, run warm tap water directly into the 4 ink ports for approximately 2 minutes - this will effectively saturate the foam ports and blow ink out/thru the nozzle plate bottom.
4. Using a lint-free towel, remove water from rear/bottom electrical contacts. Ensure printhead electrical contacts and exposed surfaces are fully dry.
5. Install the printhead into the printer. You may observe a "Replace Printhead message" so you will need to cycle printer power by turning printer off and then on to clear the error.
6. Install ink cartridges and retest printer. You should observe a New PRINTHEAD alert message followed by an approx. 4-minute preparation countdown prompt.
7. If permissible, activate the 'Clean Printhead'. This can be done from the printer's control panel or software printer driver (for example, by selecting 'Tools' - 'Clean Printhead', or similar).
F. To perform advanced PRINTHEAD diagnosis please visit our 'HP Printer Diagnostic Test' page: http://inkjet411.com/?page_id=1813

*The HP 920 printer models have an electronic PRINTHEAD (customer replaceable) within the base of the carriage assembly (responsible for pulling ink from the 4 ink cartridges and then firing the ink droplets onto the paper) - the PRINTHEAD will eventually fail over time depending on printed content, frequency of printing and printer duty cycle.

Video of how the PRINTHEAD functions: http://inkjet411.com/?page_id=2054

NOTE: "Empty" and "Low Ink" alerts are COMPLETELY NORMAL for HP 920 ink cartridges which have been refilled! While at first this may be an unusual workflow, it does allow print operations to proceed. Only brand new ink cartridges support ink level monitoring. For "Low Ink", "Unauthorized ink", "Non-HP ink", "Fraud", "Counterfeit ink" or similar messages, you may ignore/dismiss this message by pressing 'OK' once for each cartridge, so that the printer resumes its normal operation. We suggest you do this at the printer's control panel immediately following ink cartridge(s) installation.

For information on HP 920 refilling tips please watch the video here: http://inkjet411.com/?page_id=1983

HP PhotoSmart... | Answered on Sep 30, 2013


Make sure the plug is all the way into the AC adapter. Then, you will need someone to verify the output of the AC adapter. You should have a 16VDC and a 32VDC output from the adapter. If that is good, you have an internal problem with the printer. If the output voltage(s) are missing you will need to replace the AC adapter.

Here are the specs:
  • Input voltage: AC 100 to 240 V ~ 1 A 50–60 Hz, grounded
  • Output voltage: DC 32 Vdc===940 mA, 16 V===625 mA
  • HP part# 0957-2146 Call 1-800-227-8164 for availability.

  • HP PhotoSmart... | Answered on Sep 28, 2013

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