20 Most Recent HP Laserjet Pro 400 Mfp M425dn Multifunction Laser Printer Questions & Answers


software driver , usb cable and usb port check

HP Laserjet Pro... | Answered on Apr 21, 2019


My computer says that the printer is offline and my printer will not print idk what to do... suggestions????

HP Laserjet Pro... | Answered on Dec 02, 2018


Clean all of the rubber feeders with alcohol/rubber restorer in the paper path of printer.

HP Laserjet Pro... | Answered on Nov 09, 2017


Having same issue! Any ideas? Prints from other programs.

HP Laserjet Pro... | Answered on Feb 07, 2016


Recheck all the wiring under the fuser to make sure you did not leave something disconnected

HP Laserjet Pro... | Answered on Jun 26, 2015


Check what resolution the scanner is set for. It may be trying to produce max resolution when you should be starting at a default of about 300dpi.

HP Laserjet Pro... | Answered on May 10, 2015


you might have to repair or reinstall the program

HP Laserjet Pro... | Answered on May 02, 2015


I think it is a formatter board problem or a firmware one. It's possible to be crashed due to a power failure. First, verify if the product it is or not on waranty. Second, try to update your firmware if it is possible. You will find the update file and the procedure on HP webpage at "Drivers and Support" section. If the update won't solve the problem, verify if the formatter board is correctly plugged. Eventually pull it out and push it back firmly.

HP Laserjet Pro... | Answered on Feb 10, 2015


Try this: 1) With the printer turned on, unplug it from the main power supply, then press the power button for 30 seconds or so.
Power back on and see.
If doesn't work,
2) Clean the glass and white background material
If that doesn't work,
3) check the scanner bulb assembly: is it able to move freely? Also, the scanner bulb may need replacing.

Experience: I had an HP printer giving the same problem. I was encouraged to buy another printer by support team (scanner bulbs may not be sold just like that). I got another printer not working at all (different make) and used the bulb from that one and I stopped getting the error and printer worked perfectly.

If you can get a similar scanner assembly - preferably for the same make, then do so.

HP Laserjet Pro... | Answered on Sep 09, 2014


The printing scanner (laser) has likely failed. HP has had some issues with the series of products and bad laser scanners so you may want to contact their customer service to see if you can get it fixed under warranty.

HP Laserjet Pro... | Answered on Sep 09, 2014


The scanner initialization did not pass it seems. Try cleaning the glass and white background.

If that doesn't work, the scanner bulb may be faulty - try replacing it.

HP Laserjet Pro... | Answered on Sep 09, 2014


That is not what they asked. They said half the thumbnail is showing and they need the full thumbnail. They are getting the confirmation page but only half of it is showing instead of the full page. Plese read the question in the future.

HP Laserjet Pro... | Answered on Jul 15, 2014

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