20 Most Recent Kenmore 24.8 cu. ft. TRIO Bottom Freezer Refrigerator Questions & Answers

Possibly sounds like the heating element on your defroster is burnt out or the drain hole for the defroster is blocked, not allowing the defrosted water to drip underneath the fridge to evaporate, thus causing a buildup of ice. That buildup may be blocking that vent that goes bwtn the freezer and fridge. The heating element is simply checked and/or replaced by removing back panel of freezer. It's about the only thing behind that panel and likes like a row of fins. Google images for a better understanding of what you are looking at. If its a block of ice, you know there is a problem. The element is replaced by simply unplugging it and replacing with a new one. You should also see a small hole at the bottom of the freezer. Try pouring a little water in it and listen to see it its running into the plastic pan that's underneath the fridge (usually visible if you take the grill off). Some models have a hose that kinks up attached to this small hole. Had an Amana freezer that did this on several occasions and cause the whole bottom of the freezer to become a block of ice because the water had no where to go.

Please add model number. You can try searching using the model number. You could also try searching Sears.com for parts on the model number because it will bring up some schematics for you. IE: http://www.searspartsdirect.com/kenmore-refrigerator-parts/model-7678995880/0582/0163100.html?blt=06

Defrost cycle is not running.

Am surprised your refrigerator is 'blowing hot and cold thru the same mouth!. Try turning the power off and keep the doors be open for 12 hrs. Wipe off water under the fridge and turn on power.Good luck.

There is usually a solenoid where the supply water hooks up. Need to check it. Pull off hose going from solenoid to freezer and see if water comes out of solenoid when water is pushed on door. If it comes out there, then the line may be frozen.

It sounds like you either have a drawer that's off track, or something has fallen behind the drawer, not allowing the drawer to close. Empty the freezer, and pull the drawer all the way out. Look behind the basket of the drawer and see if some thing has fallen behind it. If nothing is behind the drawer, then the drawer must be off track. At this point, you'll need to pull the drawer out to the most extended point. Now push the drawer back in about 3-4 inches an **** it open fairly hard. Not hard enough to move the whole refrigerator. Just enough to put the drawer back on track. Hope this helps. : )

What is the phone number of the factory to speak to a service advisor?

the refrigerator on top not getting cold