20 Most Recent Canon PowerShot S5 IS Digital Camera Questions & Answers


Maybe the charger is not working. Can you check it with a multimeter? Or the camera was damaged, or some blown fuse.

Canon PowerShot... | Answered on Feb 28, 2019


full memory card maybe? (Thanks Google)

Canon PowerShot... | Answered on Sep 04, 2017


was it ever left in the sun?

Canon PowerShot... | Answered on Jul 29, 2017


U have a sick puppy on your hands. Hopefully, the camera is still under warranty. If not, it may not be cost effective to repair and replacement might be in order.

Canon PowerShot... | Answered on Sep 11, 2015


This is a very odd problem. I wonder if you've got the depth of field preview button activated. As you look at the camera from the front there is a button on the left below where the lens meets the body roughly at 7 'o'clock That is usually the the DOF preview button. Try a little fiddle with that.

Canon PowerShot... | Answered on Sep 02, 2015


Fixing a Lens Error on a Digital Camera

This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include “E18 lens error”, or “lens error, restart camera”. Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.
The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous intreriors). Once these materials work their way into the lens mechanism, that's all she wrote. I have many Canon's, and NEVER use a case for this very reason.
A camera owner that suffers this problem may have no recourse for having the camera repaired. Many camera makers will not honor repairing this problem under warranty as they claim it is due to impact damage to the camera, or sand or debris getting into the lens gearing mechanism (neither of which is covered under warranty). The quoted repair cost is usually close to or more than what the camera is actually worth.
Fortunately, about half the cameras that suffer this failure can easily be fixed by one of the following methods. None of these methods involve opening the camera, although some have potential to cause other damage to the camera if excessively done. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.
The methods are listed in the order of risk of damaging your camera. Thus make sure you try them in the listed order. And remember, these fixes (especially #6 and 7) should only be considered for a camera that's out of warranty, who's cost of repair would be excessive, and would otherwise be considered for disposal if unrepaired:
Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.
Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.
Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particals that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.
Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.
Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in “no heat” setting, or sucking the gaps with a vacuum (careful with this one).
Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.
Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.
Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.

Canon PowerShot... | Answered on Aug 05, 2015


To check if you really have a problem, first switch the main dial to the auto setting (the green camera logo) then again shoot some pictures. Only if they are good, try some other settings, if you know how to use them.

Canon PowerShot... | Answered on Apr 13, 2015


Yes, Ebay sells one for about 10 to 12 dollars, it's called a AC to DC power adapter/charger. Enter your cameras model number in Ebay and scroll down until you see the adapter as they are a few sellers selling them.

Canon PowerShot... | Answered on Mar 03, 2015


Either the replacement battery was dead or the camera needs to be serviced. If the date/time needs to be reset every time the camera powers up, the camera is not receiving the power it needs from the date battery.

Canon PowerShot... | Answered on Jan 21, 2015


Make sure the CR1220 battery is installed and seated correctly (try turning it over.) Make sure it is making good contact. Another possibly, the new battery is bad, test it with a meter if you have one.

Canon PowerShot... | Answered on Jan 21, 2015


Hey Kate
I have owned a Canon Powershot S5 since launch last year and I take a lot of photos with blurred background. I select AV on the dial (Aperture priority) and set aperture to between 2.7 and about 4.0 max, depending on how much depth of field I want and what my subject is.

This setting blurs the background beautifully.. Just remember that an aperture of 2.7 will give you a very shallow depth-of-field, so if focus on face is important, make sure you have face recognition set to ON.

I hope this helps

Canon PowerShot... | Answered on Nov 25, 2014


Try NOT connecting your camera to your computer.


The best way to download pictures from your camera to your computer involves removing the memory card from the camera and plugging it into a card reader (either built-in to the computer or connected via USB or FireWire). This is likely to be faster than connecting the camera to the computer, and won't run down your camera's batteries.


Once the card is plugged in, it will appear to your computer as a removable drive. You can use the operating system's drag&drop facility to copy pictures from the card to the computer's hard drive, the same way you copy any other files. Or you can use any photo cataloging program such as Picasa.

Canon PowerShot... | Answered on Nov 25, 2014


I think your camera is keeping the lens open too long. You have it set on "bulb" setting. Rather use auto.

Canon PowerShot... | Answered on Sep 14, 2014


First, do you know for sure it was working when you bought it?
Second, are your batteries all good?
Third, make sure you have all the batteries installed the right direction.
Finally, make sure the compartment door is properly shut.
I really don't know much about cameras, just advising of some of the basic things I would double and triple check first.

Canon PowerShot... | Answered on Jul 31, 2014


The LCD screen is wired to the camera though a bundle of wires that runs through the hinge and after a while the wires inside start breaking from all the movement, because they are not superfine wires, or designed to last a long time.

Eventually it will stop working in any position, and the bad news is that there is nothing you can do about it unless you have what it takes to remanufacture the harness, because Canon refuses to make or sell that part anymore. It will have no effect on the rest of the camera's operation, including the viewfinder in the eyepiece.

Its called planned obsolescence and Canon has no sympathy for you because they want your camera to die so you'll buy another camera, not a cheap cable and replace it yourself, like many people would like to do.

It's a little like making a bicycle with a priority seat that breaks, and refusing to sell the replacement.

If you contact Canon they will offer to sell you a new camera at a "substantial discount", but it you scout the internet, their super deals really aren't super deals, they're just discounts off the full retail price.

It was a great camera with lots of features that were ahead of it's time, but I'm sad to say it might have been too well featured, and they no longer offer small cameras like that with comparable features. You can get a better zoom with no hot shoe, or ones that require expensive pripority lithium batteries and chargers, but not any like the one you have now.

Canon PowerShot... | Answered on Jul 09, 2014


Try using a pencil eraser and rubbing contacts inside the camera and on the battery. If they're dirty or have oils on them, you might be getting a bad contact between them.

Canon PowerShot... | Answered on Jul 02, 2014


http://www.canon-europe.com/Support/Consumer_Products/products/cameras/Digital_Compact/Powershot_S_series/PowerShot_S5_IS.aspx?type=download&page=1
I took a look on the site and I sow that only a software for to manage them is available ..and it seam that this is an updater and Im not sure it will work if you do not have the previous one ..but the good news is the lack of drivers...This means your camera is seen by the windows without a need for a driver ..so it has the driver built in windows..and even without this software you will be able to see the pictures into My computer folder under the removable drive ..(it will see the card in the camera or ..the camera itself by name ..Also you can use the windows autoplay wizard to download auto ..or just get in that folder and copy/paste the photos.

Canon PowerShot... | Answered on May 31, 2014


Try resetting your camera back to factory defaults. Press the MENU button, select the middle tools tab and scroll down to RESET ALL. Press SET, select OK and press SET. Hope this helps.

Canon PowerShot... | Answered on May 31, 2014

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