Top 20 Whirlpool ED2FHEXN Side by Side Refrigerator Questions & Answers

if the fault is in the contactor, then u will not hear a click from the solenoid. if u hear the click and no water it might be the solenoid. solenoids fail very often, they corrode or clock inside.
if u press the handle and do not hear a click and no water then u have to check the electrical circuit for continuity at the solenoid.
my guess: the solenoid

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The problem is the water pump at the back of the refrigerator.
Replaced and you should be fine.

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Bob Ray, We would like to inquire further about your post with you. Please respond back to this email address with your name, user id (Bob Ray), phone number, street address, zip code, reviewer name, model & serial number, and date of purchase on the appliance.

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There must be locks inside. First of all, check the locks if there are, then shake up or down slowly and steadily. Then while shaking, pull it towards yourself. Thats all.

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We need a little more info in order to help


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I suggest that you DO NOT try to "fix" the motor module on an ice maker, it is simpler and in the long-run - much cheaper to replace the entire ice maker.
Be aware that many new refrigerators use the ice maker timing of the ice maker to control the defrost cycle of the refrigerator and messing up with the I/M internal parts may cause you some consequential damage.

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do you hear the auger grinding ? if not replace auger moter

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replace water valve and install an inline water filter on the way to the water valve

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vacuum w brush attachment

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Most likely the problem is related to a defective water control valve on the dispenser side of the valve. If your model is the ED2FHEXN it will use the=> W10408179 Water Inlet Valve

You should always turn the water supply off before removing the filter cartridge just to insure less water clean up should a water valve be stuck open. At this point I still believe that the water control valve is at fault for not allowing water flow to the dispenser. Here is a parts manual=> ED2FHEXN Parts Manual and here is a link to your ED2FHEXN User Manual You may get some water flow spraying should there be a valve stuck open but that is not the cause of you not getting water to the dispenser. Your ice maker is still working right? I will be here should you have questions or comments, Thanks Sea Breeze

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Most likely half of your water control valve is defective stopping water flow to dispenser. The part number that fits a D2FHEXN is=> W10408179

I will be here should you have questions, Sea Breeze
ED2FHEXNB00.pdf (845.20 KB) User Manual
ED2FHEXNB00.pdf (1142.43 KB) Parts

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If it has optics in the freezer, that is the shut off. Is dosent have a wire bail

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Not at all. The icemaker is a seperate functioning part of the machine and only gets power from the electrical system. So the only two outside variables that can effect it is the machine losing power or the temperature not being cold enough for it to cycle.

If you need further help, I’m available over the phone at

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ice maker not getting water why

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No, you can't. The line goes into the mold of the machine with no access there.You have either an air leak in the dispenser area, around the ice shoot possibly, or the resevoir, which is located on the refrigerator side in the lower area behind the drawers is freezing, which is most likely the case. There are vents on the lower section for the crisper drawers. If you take out the drawers you'll find a roll of 1/4 " tubing which they call a resevoir that cools the water down. This is probably frozen,and you can insulate this, but I would raise the temperature in the fridge side or close the vents to the crisper area.

If you need further help, I’m available over the phone at

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The auger motor is not very powerful, so if you have ice build up in the bin, it can hold the auger motor immobile. Suggest you take the ice bin out and completely defrost and dry before putting back in.

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NOTE: This
is a multi-solution answer since I don't have all the tech from your question to pinpoint your problem
But the solution is in here generically, if you read and study the solutions very,very carefully.
Check Temp inside freezer. It has to be down to about 10 or 15 degrees
This can cause slow ice making if its too high even tho its freezing everything else at 25 degrees
The ref. temp should be about 33-35
The Freezer temp should be 0 to 10 Any thing below these temps is overkill and a waste of elect
The higher the number you turn it up to is the coldest
The icemaker is 110v
See if water is in icemaker.
Pour water in Ice Maker and wait to see if it ejects.
If it ejects thenyou need to replace water valve in rear bottom of fridge(Its the part that
attaches to water line out of wall)
If it doesn't eject then it is a faulty Ice Maker.
If its leaking or no water at icemaker or door either one, then the valve at the rear bottom of ref needs replacing
First I would check the fan in the freezer. Listen to see if it is running
It moves air to the ref from the freezer
Then check to see if freezer control is turned WARMER, which makes the Ref. colder
Also if it is getting drinking water to the door but not to the icemaker (or vice versa) Then you need to replace
the water valve at the bottom rear of the fridge. It is a double valve and one side is not working
Also this might be a common Defrost problem, Ice
is not being melted by the defrost system.The fan can't blow through the coils into the fridge.
Take out back panel of freezer to check for ice buildup. The coils should be clean.
There are three components to a defrost system- a heater,heater thermostat, and a timer unless you have a defrost electronic card.
Its best handled by a Technician but you could possibly do it by taking your model number to the nearest appliance parts store and asking for the parts. They are mostly located in freezer ,behind back panel on freezer coils.except the card which is usually located in ref The parts store will have info
Also check fan undernearh Ref in the rear
Clean condenser coils underneath
If you still have trouble GO HERE:

including my article on Refrigerator Repair for your help and convenience.;
Please click or copy and paste into browser for Article
Thanks for using fixya
Leo Ponder

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Many times a freezer and/or refrigeratordo not work right because of a dirty condenser coil...there are also many otherthings that can go wrong. If you are hearing a clicking or buzzing thencheck out the last two tips.

If your refrigerator is running but warm, then...

Check out these tips that I wrote about that... it is a great place to starttrouble shooting your unit...and something that you can do rather then callinga repair person to do a simple thing for you...

Refrigerator Condenser Coil Cleaning Refrigerator Repair

Refrigerator Troubleshooting Refrigerator Compressor

Refrigerator Compressor Start Capacitor and Start Relay
Refrigerator or Freezer not Cooling or Getting Cold


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You will need to replace the electronic control located to the left of the compressor in the back. This board controls the light circuit and I have seen this issue tracing back to the board. The longer you delay in replacing this board, will start to have other issues like dispenser problems and total shut down could be next. I don't mean to scare you but this has happened in the past, all caused but the same failure in the control board. I would need a complete model number with revision number to get the correct part number for you..

Looking forward to help you.

I’m happy to help further over the phone at

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Here is a tip that I wrote about the reasons why the sides and/or seals couldbe getting hot on your refrigerator.

RefrigeratorTrouble The Outside of Refrigerator Hot

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