Top 10 Creative Labs ZEN V Plus MP3 Player Questions & Answers

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Won't turn on

So my Creative V Zen won't turn on at all, even when i plug it into the computer. And the reset button doesn't work either. Any help?

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Ok I had same problem, Zen V Plus wouldn't switch on, when plugged into PC no lights came nothing, absolutly dead. Found this on another website and well i'll be jiggered it worked, hope it does for you too.

Plug it into the PC, hold the power switch in the 'on' position, THEN trigger the reset button, (hold it in for a few seconds). make sure you feel the reset button depress.

Good Luck

Posted on Nov 29, 2007


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zen v plus has black screen

My player still plays music but has a black screen. Can u help.

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HOLLLYYYY CRRRRAAAAPPP i found out how to fix it!!!! now, to be alittle more civilized, i pried off the plate covering the button interface thingy, then i took off the plate that covers the screen. now, with the actually screen exposed (was a plastic screen... protector) you very gently pull on the exposed screen.okay, there will be sticky foam thing that were keeping the screen from moving or whatever, and that will come loose, nothing has broken. i dont know any technical terms, but there is a filmy thing connecting the screen to the circuits and all such stuff. also, there is brown tape covering that to make sure it stays in place i guess. mine had come a little loose, so i messed with it for a while, made sure it was all connected, and put some more tape to make sure it stayed in place. now it works again!!! i hope it works for you good people of the internet. maybe i have stumbled upon the answer to the greeeeeeaaaaaaat queeeeesstiiiooonnn. post some kind of response if this works for you i hope it has helped.

Posted on Nov 04, 2008


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Zen V Series mp3 player won't turn on.

I just finished charging and putting music on my computer and it doesn't work, it won't even turn on! what the hell. it was just working before hand. i used it for a week and then put new music on it and now it wont even turn on? does anyone know why this might happen?

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Try pushing the reset button with a paper clip while the unit is plugged into the unit. This worked for me.

Posted on Oct 06, 2008


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How to charge my creative zen mp3 player


I have a creative zen v mp3 player buti don'tknow how to charge it.

When i connected it to my laptop it neither shows any icon in MyComputer nor it shows any flash light of charging.i lost the CD which i got with my mp3 player.

Can someone pls help me how to charge it ?? Thanks

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Just connect your Zen onto your PC (NOT LAP TOP) on a USB.
If does not start charging (you´ll see arrow and pause/ play buttons flashing slowly) then you need to RESET your ZEN.
How to reset: You´ll find a tiny little hole by on/off button on the side. With ZEN connected to the PC USB or onto wall charger try turning ZEN on, it doesen´t matter if it turns on or not. Then insert a sowing pin or office paper clip end in this reset hole for a few seconds and release. Give it a couple of seconds and see the lights go off onto charging mode. LEAVE IT CHARGING for 24 hours. Make sure your PC will NOT turn itself on safe mode or hibernates in this period, it has to be ON for charging, at all times.
This is it.
Louise Passalacqua.

Posted on Apr 23, 2010


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MY Creative Zen V Plus is frozen and wont reset

I have tried resetting - reopens at the same frozen place in my audiobook. Have tried turning it off (or pressing any of the buttons) and nothing makes any difference. I have recharged and still nothing.

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If your Zen V is dead, wont respond to anything, try this, plug it in to the computer, hold the power switch in the on position, THEN trigger the reset button, worked like a charm for mine, I had thought it a lost cause."
or try this:

Posted on Jan 18, 2008


  • 4,400 People Helped


Hi, Gud day!

I was charging my Creative Zen V-Plus with my pc, after quite some time, i checked if it was already full... but when I saw it, it was not charging, it says low battery. when i tried to charge it again by plugging it at another usb port, it will show the sign that it was charging for a second and the image will be almost full but then it will turn into low battery, the red one, a second after...

i could not turn it on again anymore... my computer wont read it either, it turns on but turns off again immediately...

Thank you so much.

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Try using the reset botton while connected to the computer via usb cable , it worked for me.

Posted on May 10, 2009


  • 3,791 People Helped

cannot play mp3 audio books with .ocdf file

cannot play mp3 audio books with .ocdf file extention

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You need to download the OneClick Digital client to play it

Posted on Jan 28, 2016


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Recovery Mode

Okay all my music was deleted off my Zen when i formatted everything now all it says it that its in Recovery Mode ? how do i fix this ?

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The same problem happened to my sister when she reformatted. All you have to do is go on the internet fine the latest firwire software and download it on to your Zen V Plus.

Posted on Oct 07, 2007


  • 3,063 People Helped

My computer won't register my zen

i've downloaded all of the software and when i click on the zen v series media explore to start downloading songs. and nothing on the screen that pops up is clickable but at the top next to the picture of the zen it says, 'Your player is not connected. Please connect your ZEN V Series to the computer.'

so i checked the USB cable and it was plugged in i moved it into the other 3 i have and it was the same problem. i need some help please

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For Windows Vista users with mp3 player Zen - see 2nd paragraph below before trying the following. Prior to my Solution I first tried to Update Driver by Search Automatically, result showed device is up to date..DID NOT FIX PROBLEM! Then I did a complete reset of my player Clean up, Format All, & Reboot only (Reload Firmware - NO), for how-to visit ..still DID NOT FIX PROBLEM! Then I plugged in Creative Zen to my netbook (Acer Aspire One w/ Windows 7), usb port and connection worked properly here so I was able to download firmware from, Creative Zen Firmware 1.21.03/ File Name : ZEN_PCFW_L22_1_21_03.exe (for other devices click on SUPPORT at top) and I also downloaded to desktop the MP3 Recovery Tool..this time UPLOAD/ UPDATE SUCCESSFUL!!! Now, I plug the player back to my desktop but still NOT DETECTED. I then do the following...

TRY THIS FIRST BEFORE ALL OTHER ATTEMPS MENTIONED, hopefully it may save you from having to Reset to Default and lose all files - SOLUTION: Update Drivers (Important: different steps from what others has mentioned in this forum and others), to do this go to Control Panel, System and Maintenance, scroll down to Device Manager and click on Update Device Drivers, look for Portable Devices and click on the + symbol, right click on My Zen (or whatever name is listed for your player) and select Update Driver Software (you can also use the green arrow icon at top toolbar), when asked How do you want to search for driver software?, select Browse my computer for driver software, in the next box select Let me pick from a list of device drivers on my computer, in the Model box select MTP Device, installation should begin, when finished it will say Windows has finished installing the driver software for this device. If MTP Device is not listed, then try to update the firmware from another computer and retry.

Posted on May 01, 2010


  • 2,899 People Helped

where is creative zen service center

i want to know about where is creative zen service center for music player in chennai or bhubaneswar....

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it is not switching on

Posted on Jul 03, 2009

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