First of all you should update your VISTA to SP2. There has been
litteraly hundreds of fixes since SP1. ZA works bet with ZA SP2 and
there is no use of installing a security tool on an outdated system. It
will not be able to protect you. You can download SP2 from another system and then install it offline.
Here
In order of priority, you should:
1. Update your OS to SP2 + all patches. If you cannot better you shift to another OS (Linux? Mac?).
2. Clean your system and registry
3. Check for malware
4. Remove any overlapping/conflicting security tool
5. Check for out of date and vulnerable software installed (
http://secunia.com/vulnerability_scanning/online/)
6. Remove ZA and install latest version
For point 2, 3, 4, 6 you can see below.
First remove ZAX with the ZA removal tool (download on desktop and run as administrator):
http://download.zonealarm.com/bin/fr...cpes_clean.exe
Double check that all ZA related files/folders are gone:
1.) Restart your computer
2.) When you see the screen go black and it starts booting back up keep
tapping the "F8" key (at the top of your keyboard)
3.) This should bring up a menu. Choose Safe Mode off the menu by
using the arrow keys on the keyboard to highlight Safe Mode and press
Enter
4.) If you get a message asking to go to Safe Mode, choose Yes. If you
get a help and support window, close this.
5.) Double Click the Program Files Folder
6.) Right Click the Zone Labs Folder, click Delete, and choose Yes
NOTE: If you cannot delete the entire folder, please open the Zone Labs
-> ZoneAlarm folder and delete out as many of the files listed here
as
possible.
7.) Close this window
8.) Click Start, My Computer
9.) Double Click the C:
10.) Double Click the Windows Folder (It may also be WinNT)
11.) Right Click the Internet Logs Folder, click Delete, and choose Yes
12.) Double Click the System32 Folder
13.) Right Click the Zone Labs Folder, click Delete, and choose Yes
NOTE: If you cannot delete the entire folder, please open the Zone Labs
folder and delete out as many of the files listed here as possible.
14.) Click Start, Computer
15.) Double Click C:
16.) Double Click the Program Files Folder
17.) Double Click the Checkpoint Folder
18.) Right click on ZAForceField folder, click Delete, and choose Yes
19.) Clear your Temp Directory per the instructions below.
- Go to Start -> In the search box
- Type %temp% and press enter
- Select all of these files and delete them
20.) Clear the Prefetch folder per the instructions below.
Go to Start -> In the search box- Type Prefetch and press enter
- Select all of these files and delete them
21.) Empty your recycle bin.
22.) Restart the computer.
23.)
ZA does not play nice with many other security tools.
They may block its correct functioning including updates. For example,
spyware doctor, spysweeper, trojan hunter, win patrol, PCtools Threat
Fire, Mcafee, Norton, Symantec, Adaware, SpybotS&D, WinPatrol, AVG,
Avast free, NOD, Kaspersky, Comodo, Rising, PC Doctor, MS OneCare and
many others. If you want to troubleshoot issues with ZA please remove
these tools (not enough to disable) and install back (if you really
need) only after you see your ZA is working as it should.
24.) Double check you have really removed all other security tools by running this utility
http://www.appremover.com/
25.) Check the system for malware. Check with MBAM and SuperAntispyware. See links here:
http://www.zaforums-stg.com/showpost...07&postcount=2
26). Clean your system and registry with ccleaner.com
http://www.ccleaner.com/download/bui...wnloading-slim
27). Re-download the ZAX installer
http://download.zonealarm.com/bin/fr...SPSetup_en.exe
28). Install with default settings do NOT alter them. After re-boot go
to ZA antivirus/antispyware and 'Update Now' and do not restore any
previous ZA settings.
For more details, contact
ZA Technical Support directly. Contact them when they are online:
ZA Customer SupportCheers.
